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- When you book a hotel through our website, it is your responsibility to inform easytobook.com should you not receive a confirmation e-mail. This usually occurs as a result of a strong junk mail filter or an incorrectly entered e-mail address. For any problems regarding confirmation e-mails please contact our customer service center at: firstname.lastname@example.org. Our prices are very competitive. If you believe that you have found a lower rate for the same accommodation as actually booked through easytobook.com for the same dates, the same type of room and occupancy in the same hotel, please notify us within 24 hours from the time of booking and we shall investigate it. The accommodation at the lower price must be an online price from an online travel retailer. A special offer price, discounts due to frequent flyer mileage credits, a promotional price or a price which is part of a package, are excluded.
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- Unless stated during the booking process (for example in case of Advanced Payment, Pre-Payment, Non-Refundable, Special Deals, Hot Deals, Advance Bookings etc. which are covered in the next section), your credit card and/or debit card (from here on referred to as ‘card’) details are used only to guarantee your booking with the hotel. The full payment must be made directly at the hotel during the check-in procedure. Unless otherwise stated on the webpage, you can choose to settle your account in cash, with the card provided to make the booking or with another card, provided the card type is accepted by the hotel.
After your booking has been processed it is normal procedure for the hotel to carry out a pre-authorization check on the card to ensure that the card is valid and that sufficient funds are available to guarantee the booking. Should any problems occur regarding your card, the hotel will notify easytobook.com and easytobook.com will inform you. At all times, only valid cards are accepted for online booking and it is your responsibility to enter the correct details. In the event that your card does not provide a sufficient guarantee, easytobook.com has the right to cancel your booking at the hotel and to notify you of the cancellation by e-mail. In these cases easytobook.com has no involvement in or influence on financial issues. All financial issues are between the hotel and the guest directly.
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You may cancel or change your prepaid hotel booking, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel booking. If you do not cancel or change your booking before the cancellation policy period applicable to the hotel you booked, which varies by hotel (usually 24 to 72 hours prior to your date of arrival), you will be subject to a charge of applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the booking and plan to check-in for subsequent nights in your booking, you must confirm the booking changes with us no later than the date of the first night of the booking to prevent cancellation of your booking. You must make refund requests for no-shows or early check-outs within 60 days after check-out.
You agree to pay any cancellation or change fees that you incur. In limited cases, some bookings cannot be changed or cancelled after they are made, as indicated in the rules and restrictions for the hotel booking. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel bookings.
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- Should you wish to cancel your booking with easytobook.com, you can do so by navigating to My Booking and entering your booking number and password. Your chosen hotel will typically have its own cancellation policy which we will display to you on the details page before you book. Cancellations made within the time limit given by the hotel (in most cases 48 hours prior to date of arrival) will be free of charge. Please take into account that date of arrival starts at 0:00 AM (local time). If you cancel beyond the cancellation deadline or do not arrive at the hotel, the hotel has the right to charge you a cancellation fee which is in most cases equivalent to the cost of the first night’s stay.
Please note that easytobook.com is not authorized to cancel a booking for you, you need to cancel online personally.
- All hotels utilize their own booking systems. When you arrive at the hotel, the guest name (yours or the name which is stated on the Booking Form) will be your reference at the hotel. The hotel room will be reserved under the name that was specified on the booking form at the time of making the booking.
- Room rate quotations given at the time of securing your booking on easytobook.com is the price which you will pay for your accommodation. Be aware other charges may apply to the booking, which can vary per destination or accommodation. These extra charges can be found in the descriptions of the accommodation. You shall also pay in full for any additional services that the hotel provides, which are not explicitly covered by the quoted easytobook.com room rate. (e.g. Room service, minibar use etc.)
Prices for hotels rooms are confirmed in the local currency of the country you are booking in.
- Special requests such as those entered into the remarks/request box at the time of making your booking, will be delivered to the hotel, however neither the hotel nor easytobook.com shall be held liable should the hotel fail to accommodate such requests.
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