Eurostars Grand Marina Hotel Barcelona

Very pricey on drinks and food. location deceptive as directly joined to world trade centre. pool ridiculously small. no little bars or tapas within easy walking distance -at least 10 minutes away.

Would like to have coffee / tea making in room long way down to bar for a cup of coffee

Tea and coffee facilities in the room would have been nice. the bathroom floor is very slippery when wet! would have been nice if the gym and pool opened a little earlier, and details of massage treatments in the rooms. maybe even an onsite masseur would be good.

We booked the hotel specifically because it had a pool, however this was shut while we were there - so a bit disappointing. drinks at the hotel were extortionate!

Food was absolutely extortionate!

It was very expensive to eat and drink there. it was very noisy the day we departed as we had a cruise liner outside our room from 6.40am!

Not on par with the five star accommodation in the uk!!

The in-room film quadriga did not work properly and the films were breaking. the hotel kindly cancelled the charges

The bed was uncomfortable and we would have liked tea and coffee making fascilities. however, my biggest complaint and the reason why i would not stay there again is that i have a very strong reason to believe that my debit card details were used frauduantly by one of the hotel employees. i only discovered this when i came home by which time over £1000 of debt had accrued. obviously i have been in touch with my bank and cancelled my card. although i cannot prove this beyond reasonable doubt, the only time my card was used was when we checked in. two days later an amount of £154 pounds was debited by the hotel (nothing to do with me)and then put back into my account on the same day - very strange! all the debt was run up while we were staying at the hotel and i can prove that my card was not used at any other time whilst we were in barcelona. obviously this is nothing to do with yourselves, but i would be interested to know if this sort of thing has happened before and what your thoughts are. thank you. alison clarke

Only negative, the rooftop outdoor pool wasn't open this early in the year, but gym and terrace still worth a visit!

None. we would definately go back again.

Room size was poor, room was not fully cleaned daily

The only negative comment we have regarding our stay was that to eat in the hotel was expensive.

The jaccuzi had no lounge area to wait in whilst waiting for your turn if it was being used by others

Electricty went off at 11 a.m. on monday morning without any warning to residents. we were due to check out and unable dry our hair and were therefore late checking out.

Extortionate amount charged for one extra child - this is not a child friendly hotel. pool closed. minibar prices scandalous. not a 5 star hotel.

Teas, coffee and alcoholic drink prices very expensive. a good and varied choice on breakfast menu but expensive.

Noise of ibiza and mallorca ferries at anchor next to hotel...how about triple glazing...

Still noisy even being away from the busy area

We seem to remember from the website that 90% of the rooms had sea views, this was not the case. we had requested a sea view when booking. on arrival we were accosted by various porters etc to bring our bags to the room and the chap who checked us in showed us to our room, which we felt was a bit unnecessary, over the top 5 star stuff - the main motivation was for tips, not the provision of an understated 5 star service which really should not get up your nose! when we arrived at the check in desk the receptionist knew our names before we gave them, this we found very uncomfortable....but we put it down to the fact that as it was just the day after christmas the hotel was very quiet and didn't seem to have very many peple staying.the room we were given on arrival was very nice but did not have sea views...as we had requested. in view of the fact that the hotel was so very quiet we would have expected our request for a sea view to be fulfilled. when we came back to the hotel that evening after eating out we found a letter pushed under the door of our room from the management stating that they had to do water testing (something to do with chlorine levels..) the next day from 10 am and that we could not drink the tap water but it could be used for washing etc during the testing period. bottled water was to be provided by the hotel free of charge.the next morning there was no hot water at all after 10am, we were half way through showers when the water turned brown and then clear and cold. we telephoned reception to complain and were told that there was nothing that could be done. we complained a second time and were told that some one would be up to us in 30mins. nobody arrived. after 12pm the bottled water arrived ....a bit late we felt. we went down to reception to complain again and queried why they had taken bookings if they knew they could not provide their service? we were told that this was outside of their control. we also asked why the information letter did not correctly inform us that after 10am water would not be available to us...they didn't know it would be so bad...to shut us up we were offered another room where the "water was working okay", the reality was it had a sea view and they knew that would shut us up. it wasn't until that evening that we realised we had been given a smoking room despite having requested a non-smoking room when booking and having been asked when checking in if that was our preference, but at that stage we didn't want the hassle of changing rooms again and re-packing our bags so we didn't make any further complaint. the water returned the next day and was fine after that. the sea view was fabulous. we felt we were not given a sea view on arrival as we had not booked directly with the hotel and i think we had gotten a discount when booking.the room service food was not good and it was over priced. it was e5.00 for a coffee on room service and e7.50 for a coca cola. we did not eat in the hotel as it was way over priced in comparison with what was available in the city. in any case the restaurant was in the first floor lobby area and the bar and concierge services were there too...it was clincial and not at all homely....this is a business hotel only in my opinion and not a place to stay longer than 2 days.