Hotel was excellent but YOUR service was terrible!!!!! On our arrival to the hotel by 7 in the evening they did not have my reservation from you even I had a booking number and confirmation email from you!!!!I had to make another reservation and spend another hour at the reception instead of having some rest!
Being relatively large does not mean there is no personal service at The Fairmont Banff Springs. The higher star rating ensures a comfortable stay combined with excellent facilities.
A restaurant, a terrace and a coffee shop/café are a handful of the common facilities you can access when staying in The Fairmont Banff Springs. A beauty salon, a spa/wellness center and a steam room, present here, can be welcome additions to your wellness calendar. Also present here is an indoor swimming pool, in addition to an outdoor swimming pool and a children's swimming pool. One segment of the shopping opportunities can be found on the premises: in a gift shop. This hotel offers a doctor on call, a dry cleaning/laundry service, a shoe polishing service and more. Business facilities here include a business center, a secretarial service and an audio-visual equipment set. The hotel offers entertainment such as a clubhouse. Transport options offered at this location include a paid area shuttle bus.
The temperature in The Fairmont Banff Springs is controlled by air conditioning. Retrieve local information via free local calls from the rooms. Many services are part of the rooms here, such as a wake-up service and a daily housekeeping service. The rooms of this hotel have paid Internet access. If you usually spend a lot of time in the bathroom, you needn't deviate from your daily routine here, as there are many extra facilities offered, for example a complimentary toiletries set. There are rooms with a kitchen, where a refrigerator and a coffee/tea maker are also at your disposal.
One king bed, one queen bed, or two twin beds. Feather beds and down duvets. Located on mountain side of resort. 23 square meters (250 square feet). High-speed Internet access (surcharge) and cable/satellite TV with pay movies and video games (surcharge). Compact refrigerator and coffee/tea maker. Complimentary local calls. Air conditioning and window that opens. Turndown service on request.
One king bed, one queen bed, two twin beds, two queen beds, or one queen bed and one twin bed. Feather beds and down duvets. Located on mountain side of resort. 35.5 square meters (385 square feet). High-speed Internet access (surcharge) and cable/satellite TV with pay movies and video games (surcharge). Compact refrigerator and coffee/tea maker. Complimentary local calls. Air conditioning and window that opens. Turndown service on request.
One king bed, one queen bed, or two twin beds. Feather beds and down duvets. Located on valley side of resort. 23 square meters (250 square feet). High-speed Internet access (surcharge) and cable/satellite TV with pay movies and video games (surcharge). Compact refrigerator and coffee/tea maker. Complimentary local calls. Air conditioning and window that opens. Turndown service on request.
One king bed. Pillowtop mattress. 300-thread-count linens. Mountain view. Floor 5. 25 square meters (268 square feet). Complimentary high-speed Internet access. Cable/satellite TV with pay movies and video games (surcharge). Complimentary local calls. Complimentary newspaper. Compact refrigerator and coffee/tea maker. Bathrobes. Turndown service on request. Air conditioning. Nonsmoking.
Access to the Fairmont Gold lounge with complimentary buffet breakfast (featuring juice, coffee, tea, eggs, blintzes, French toast, pancakes, pastries, breads, seasonal fruit, yogurt, Bircher muesli, hot and cold cereals, cheeses, meats, hard-boiled eggs, and daily hot breakfast dishes) and evening hors d'oeuvres. Private check-in/check-out. Access to Fairmont Gold Concierge team.
Room facilities
Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Coffee/tea maker
Complimentary Newspaper
Complimentary Toiletries
Daily Housekeeping
Dial-up Internet Access
Direct-dial Telephone
Electronic Check-out
Electronic key card
Free Local Calls
Hairdryer
High-speed Internet Access
Hypo-Allergenic Bedding - Upon Request
In-room Childcare (surcharge)
Internet Access (surcharge)
Iron and ironing board
Massage services
Opening Window
Pay-TV
Premium Bedding
Refrigerator
Roll-away beds
Safe
Satellite TV
Smoking room
Turndown service
Video games
Voicemail
Wake-up calls
Hotel policies & services
Check-in:
From 16:00
Internet:
Wireless Internet Access, Internet access in public areas (surcharge), High-speed Internet Access in Common Areas, Paid wired internet
Parking:
Indoor parking, Valet parking service, Paid Parking (limited), Paid Valet Parking, Paid parking
Shuttle service:
Paid Area Shuttle Service
Rooms:
768
Services:
Room Service
24-hour front desk
24-hour security
Baby-sitting
Car rental desk
Doctor on call
Dry cleaning/laundry service
Concierge
Room service - limited hour
Shoe polishing service
Tourist information
Bell boy
Express check-in/out
Event Catering
Wedding Services
General facilities:
Elevator
Air-conditioning
Atm/cash machine
Multilingual staff
Banqueting service
Safe at front desk
Ski storage
Newspapers
Breakfast Available (surcharge)
Doorman/doorwoman
Extra common areas:
Restaurant
Bar/lounge
Terrace
BBQ/picnic area
Coffee shop/café
Arcade/Game Room
Exhibit Space
Entertainment:
Ballroom
Clubhouse
Business facilities:
Conference Facilities
Business center
Secretarial service
Audio-visual Equipment
Activities:
Tennis
Golf
Billiards/snooker
Wellness facilities:
Sauna
Massage services
Beauty salon
Hairdresser
Health club
Spa/wellness center
Spa Tub
Steam Room
Shops:
Gift shop
Shops
Swimming Facilities:
Indoor swimming pool
Outdoor swimming pool
Children's swimming pool
Food & beverage:
Samurai Sushi Bar and Restaurant - Authentic Japanese surroundings. Fresh sushi and sashimi. Japanese hot-pot dinners such as shabu-shabu, sukiyaki, and yosenabe. Dinner served five nights per week; seasonal closures.
Golf Course Clubhouse - Located at Fairmont Banff Springs Golf Course, with superb mountain, fairway, and river views. Scheduled shuttle service available from the hotel's front entrance. Lunch, snacks, and beverages; seasonal closures.
Rundle Lounge - Overlooking the Bow Valley. Appetizers and cocktails. Traditional afternoon tea served daily. Open from early afternoon to late evening.
Ramsay Lounge - Large selection of ports, scotches, and cocktails. Open from late afternoon to late evening; seasonal closures.
Authentically Local Wine Store - Offering wine tastings from a selection of regional Canadian labels. Cooking demonstrations. Open Wednesday–Sunday from early afternoon to mid-evening.
Grapes Wine Bar - Intimate bistro and wine bar featuring Canadian labels. Fondues, pâtés, cheeses, salads, and other selections. Food and wine pairings. Open from early evening to late evening.
Castle Pantry - Homemade breads, salads, cheeses, soups, and daily specials. Locally crafted chocolates and pastries. Mountain picnics to take out. Open 24 hours.
11th Frame Games Café - Located in the bowling center. Video games, pool table, and snacks. Open from late afternoon to early evening.
Room service - Available from early morning to late evening.
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