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Lakeview Signature Inn Calgary Airport

   
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2622 39 Ave Ne, Calgary, AB, Canada, Calgary, Canada

  Outstanding, 4.5 527 Guest reviews
  • Location 4.5
     
  • Value 4.5
     
  • Rooms 4.5
     
  • Service 4.5
     
  • Cleanliness 4.5
     
  • Sleep quality 4.5
     
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Faye W Calgary Individual traveler November 2012 Easytobook traveller
 
 "very unnecessarily stressful."
Upon arrival I had all my paperwork ready to check in. Once I went to the front desk told him my name and he said I had no reservation. I showed him my paperwork and he refused to acknowledge it. He said I've canceled my reservation. I told him I had to cancel 1 reservation then I made a new one right away as I needed to change the dates and that seemed to be the only way. He said we don't have it you wil have to pay. I had my dog with me and was leaving the country in just a few days, my options of a hotel were limited. He then proceeded to charge me nearly $700 for the 3 nights, even after repeated plea's to have him look at my proof of payment. He said it was my problem and I'd have to look into it and fix it myself.Once I told my husband he wanted to speak with the manager. I was extremly busy coordinating moving our family across the world, the manager was condescending towards me in all email communications and was bothered that I never phoned him, while I only had time to respond late in the evening. I was told I needed to prove that I paid, even though I tried the first time and they refused to look. Once experessing my displeasure with paying over $1100 for 3 nights I was told, and this is a quote, ' your bank account is none of our concern' and then told I will have to get a refund for the 1st amount. So even though I made the reservation 2 weeks in advance they were not going to honor the first price and make me pay nearly $300 more than the original price. After getting upset and quite insulted that they would do this I made her phone and confirm that I had indeed paid. The information was faxed over and it was resolved afterwards.The general manager REFUSED to take any responsibility to the issue, and simply said there is no way this situation could have been handled any differently. His responses in emails were upsetting and made me uncomfortable to stay in the hotel. I think he even told the housekeepers not to clean my room appropriately. I didn't get replacement towels, they just would take the dirty ones and leave nothing in its place. Working in the hospitality industery for nearly 2 decades I was appalled by my treatment, lack of concern and disregard in how things were handled from the very beginning.They have some good reviews but they can't handle anything out of the box it seems.
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Lakeview Signature Inn Calgary Airport
Outstanding, 4.5 5
Based on 527 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.5
very unnecessarily stressful.

Lakeview Signature Inn Calgary Airport offers a large selection of rooms for your convenience. Book a comfy 3-star room here. Calgary Airport is easily accessible.

Is a BBQ/picnic area high on your list of requirements? Lakeview Signature Inn Calgary Airport could be exactly what you're looking for. Here, breakfast is offered at no cost to guests. A spa/wellness center and a spa tub are part of the property's wellness facilities. You'll find refreshing amenities, including an indoor swimming pool. During your stay enjoy a laundry service, a dry cleaning/laundry service and a free reception service. A conference space and a business center are available for guests traveling on business. This accommodation has 120 rooms. Here, up to 2 pets can come with you. Guests arriving by car will appreciate that there's free self service parking at limited hours. Shuttle services are also available. Use a free airport shuttle bus and a free area shuttle bus.

Air conditioning keeps things comfortable at Lakeview Signature Inn Calgary Airport. Local calls are complimentary. A housekeeping service is also provided. Rooms are equipped with a DVD/VCR player. Wireless high-speed Internet access (complimentary) is available to guests staying at this accommodation. Typically, room bathrooms include a complimentary toiletries set and a shower/bath combination.

November 2012

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Lakeview Signature Inn Calgary Airport
2622 39 Ave Ne, Calgary, AB, Canada, Calgary, Alberta, , Canada
Lakeview Signature Inn Calgary Airport
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Lakeview Signature Inn Calgary Airport offers a large selection of rooms for your convenience.

Book a comfy 3-star room here. Calgary Airport is easily accessible.

Is a BBQ/picnic area high on your list of requirements? Lakeview Signature Inn Calgary Airport could be exactly what you're looking for. Here, breakfast is offered at no cost to guests. A spa/wellness center and a spa tub are part of the property's wellness facilities. You'll find refreshing amenities, including an indoor swimming pool. During your stay enjoy a laundry service, a dry cleaning/laundry service and a free reception service. A conference space and a business center are available for guests traveling on business. This accommodation has 120 rooms. Here, up to 2 pets can come with you. Guests arriving by car will appreciate that there's free self service parking at limited hours. Shuttle services are also available. Use a free airport shuttle bus and a free area shuttle bus.

Air conditioning keeps things comfortable at Lakeview Signature Inn Calgary Airport. Local calls are complimentary. A housekeeping service is also provided. Rooms are equipped with a DVD/VCR player. Wireless high-speed Internet access (complimentary) is available to guests staying at this accommodation. Typically, room bathrooms include a complimentary toiletries set and a shower/bath combination.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 11:00
 Internet: Wi-Fi Internet free of charge in all rooms and general areas (lobby/reception etc.)
 Parking: Free Parking (Self-service), Parking Nearby
Free parking is available at the hotel.
 Airport shuttle: Airport Transportation (complimentary), Free Area Shuttle Service
 Pet policy: Pets allowed A surcharge applies
Rooms: 120
Services:
  • Laundry service
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free Reception Services
  • Doctor on call
  • Shuttle service
  • Photocopy center
  • Express check-in/out
General facilities:
  • Elevator
  • Pets allowed
  • ATM/Cash machine
  • Fireplace
  • Entire property is non-smoking
  • Safe at front desk
  • Newspapers
  • TV in the Lobby
  • Coffee in the Lobby
  • Complimentary Breakfast
  • Currency exchange
  • Ice machine
Extra common areas:
  • BBQ/picnic area
Business facilities:
  • Conference Facilities
  • Business center
  • Audio-visual Equipment
Activities:
  • Fitness center
  • Outdoor Tennis Court
  • Tennis
  • Golf
Wellness facilities:
  • Spa/wellness center
  • Spa Tub
Swimming Facilities:
  • Indoor swimming pool
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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