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Lakeview Signature Inn Calgary Airport

 
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2622 39th Ave. N.E., Calgary, AB, Canada

  Outstanding, 4.5 352 Guest reviews
  • Location 4.5
     
  • Value 4.5
     
  • Rooms 4.5
     
  • Service 4.5
     
  • Cleanliness 4.5
     
  • Sleep quality 4.5
     
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Faye W Calgary Individual traveler November 2012 Easytobook.com traveller
 
 "very unnecessarily stressful."
Upon arrival I had all my paperwork ready to check in. Once I went to the front desk told him my name and he said I had no reservation. I showed him my paperwork and he refused to acknowledge it. He said I've canceled my reservation. I told him I had to cancel 1 reservation then I made a new one right away as I needed to change the dates and that seemed to be the only way. He said we don't have it you wil have to pay. I had my dog with me and was leaving the country in just a few days, my options of a hotel were limited. He then proceeded to charge me nearly $700 for the 3 nights, even after repeated plea's to have him look at my proof of payment. He said it was my problem and I'd have to look into it and fix it myself.Once I told my husband he wanted to speak with the manager. I was extremly busy coordinating moving our family across the world, the manager was condescending towards me in all email communications and was bothered that I never phoned him, while I only had time to respond late in the evening. I was told I needed to prove that I paid, even though I tried the first time and they refused to look. Once experessing my displeasure with paying over $1100 for 3 nights I was told, and this is a quote, ' your bank account is none of our concern' and then told I will have to get a refund for the 1st amount. So even though I made the reservation 2 weeks in advance they were not going to honor the first price and make me pay nearly $300 more than the original price. After getting upset and quite insulted that they would do this I made her phone and confirm that I had indeed paid. The information was faxed over and it was resolved afterwards.The general manager REFUSED to take any responsibility to the issue, and simply said there is no way this situation could have been handled any differently. His responses in emails were upsetting and made me uncomfortable to stay in the hotel. I think he even told the housekeepers not to clean my room appropriately. I didn't get replacement towels, they just would take the dirty ones and leave nothing in its place. Working in the hospitality industery for nearly 2 decades I was appalled by my treatment, lack of concern and disregard in how things were handled from the very beginning.They have some good reviews but they can't handle anything out of the box it seems.
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Lakeview Signature Inn Calgary Airport
Outstanding, 4.5 5
Based on 352 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.5
From $ 498
very unnecessarily stressful.

Lakeview Signature Inn Calgary Airport offers a large selection of rooms for your convenience. Book a comfy 3-star room here. Calgary Airport is easily accessible.

At Lakeview Signature Inn Calgary Airport, guests enjoy free breakfasts. Staying here gives you the advantage of accessing a BBQ/picnic area on-site. The property offers swimming options such as an indoor swimming pool. A spa tub is available when you want to relax. The accommodation includes a dry cleaning/laundry service, an express check-in/out service and a free reception service. Working during your Calgary stay can be facilitated by a conference space and a business center on the premises. There are 120 rooms to accommodate a variety of traveler needs. This property allows 2 pets per room. Bringing the car with you? Free self service parking at limited hours is available. While staying here, you can use a free airport shuttle bus.

Air conditioning keeps things comfortable at Lakeview Signature Inn Calgary Airport. Local calls are complimentary. A housekeeping service is also provided. Rooms are equipped with a DVD/VCR player. Wireless high-speed Internet access (complimentary) is available to guests staying at this accommodation. Typically, room bathrooms include a complimentary toiletries set and a shower/bath combination.

November 2012

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Lakeview Signature Inn Calgary Airport
2622 39th Ave. N.E., Calgary, Alberta, T1Y 7J9, Canada
Lakeview Signature Inn Calgary Airport
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Lakeview Signature Inn Calgary Airport offers a large selection of rooms for your convenience.

Book a comfy 3-star room here. Calgary Airport is easily accessible.

At Lakeview Signature Inn Calgary Airport, guests enjoy free breakfasts. Staying here gives you the advantage of accessing a BBQ/picnic area on-site. The property offers swimming options such as an indoor swimming pool. A spa tub is available when you want to relax. The accommodation includes a dry cleaning/laundry service, an express check-in/out service and a free reception service. Working during your Calgary stay can be facilitated by a conference space and a business center on the premises. There are 120 rooms to accommodate a variety of traveler needs. This property allows 2 pets per room. Bringing the car with you? Free self service parking at limited hours is available. While staying here, you can use a free airport shuttle bus.

Air conditioning keeps things comfortable at Lakeview Signature Inn Calgary Airport. Local calls are complimentary. A housekeeping service is also provided. Rooms are equipped with a DVD/VCR player. Wireless high-speed Internet access (complimentary) is available to guests staying at this accommodation. Typically, room bathrooms include a complimentary toiletries set and a shower/bath combination.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 11:00
 Internet: Wireless high-speed Internet access (complimentary), Free wired Internet, Computer Station
 Parking: Free Parking (Self-service)
 Airport shuttle: Airport Transportation (complimentary)
 Pet policy: Pets allowed
Rooms: 120
Services:
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Express check-in/out
  • Free Reception Services
General facilities:
  • Elevator
  • ATM/Cash machine
  • Fireplace
  • Entire property is non-smoking
  • Safe at front desk
  • Newspapers
  • TV in the Lobby
  • Coffee in the Lobby
  • Complimentary Breakfast
Extra common areas:
  • BBQ/picnic area
Business facilities:
  • Conference Facilities
  • Business center
Activities:
  • Tennis
  • Fitness center
  • Outdoor Tennis Court
Wellness facilities:
  • Spa Tub
Swimming Facilities:
  • Indoor swimming pool
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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