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Hotel Playa Cartagena

 
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Ave San Martin No 4-87, Cartagena, Colombia

  Fantastic, 4 106 Guest reviews
  • Location 4.5
     
  • Value 3.5
     
  • Rooms 3.5
     
  • Service 4
     
  • Cleanliness 4
     
  • Sleep quality 4
     
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Rey P salem Spouse/partner September 2012 Easytobook.com traveller
 
 "Not like it's in the pictures"
When I got to the hotel it didn't look too bad from the outside and even in the main lobby area. Then I was shown my room and the first one completely smelled horrible and had (2) beds. Then I opened the window and right outside of the building was a old broken down building of an eye sore.My girlfriend and I asked to be moved to another room, which had (1) bed and was on the next floor up. It at least didn't smell. So my biggest complaints. I got tickets to the Rosario island trip and we talked to the front counter and setup the trip and was told it included the aquarium. We get to the boat, and no it doesn't, apparently it is closed on monday? My girlfriend was completely disappointed by this and so was I myself. I went back to the hotel and we talked to the front counter girl and we were told that "she was new". The problem is we could have registered with another vendor and saved a lot more money, but we decided the hotel was the place to do it. We were not offered a discount on anything which I would say is not our fault but the hotels. Second thing the person that cleaned out rooms. She one day LEFT a pillow case in my girlfriend suitcase. INSIDE of it. The suitcase was on the opposite side of the room. This made us very uncomfortable as we thought someone was going through our suitcases. The second day, they forgot to give us towels for our room, the 3rd day they left a huge mess in the bathroom on the sink. There was a sand pile next to my toothbrush. We were told a lot of things that did not seem to pan out by the hotel. The gentleman that worked the front counter was the only one that seemed to really care and genuinely seems like he is doing the best he can, but possibly doesn't have the best staff to support him. that is just my opinion. Lastly the pictures of the pool area looks like the hotel is right on the beach, which it is clearly not. It's close, there is a road between it. Not that it's a huge deal, but the pictures are deceiving. I will not recommend this hotel to my family or friends, I will tell them to get the apartment like I should have done and after I got there should have done myself. I decided to try and give the hotel some chances and they just didn't seem like they wanted to do the best they can. For the price, I could have stayed at the holiday inn express, but I decided to try to go local. Make us want to come back to this hotel by EXCEEDING expectations.
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Hotel Playa Cartagena
Fantastic, 4.0 5
Based on 106 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.0
  • Service
    4.0
From $ 225359
Not like it's in the pictures

If you're looking for a larger property, consider Hotel Playa. Book a comfy 3-star room here.

Hotel Playa has a bar/lounge and a BBQ/picnic area on-site. You'll have a variety of good food choices, thanks to 2 on-site restaurants. Breakfast is included with your stay here. The accommodation has an outdoor swimming pool and a pool bar. This accommodation extends guest services such as a luggage storage, a bell boy service and a wedding service. A conference space makes conducting business here more convenient. You needn’t leave your pet at home, they are welcome here. Total room count here: 80. Need to get around? Take a paid airport shuttle bus available here. Guests with cars can use free self service parking at limited hours.

Hotel Playa gives guests control over their room air-conditioning. Free local calls can be made from your room phone. Staying here allows you the benefit of a housekeeping service. Wireless high-speed Internet access (complimentary) is one of the Internet options here. In-room kitchen equipment includes a refrigerator.

September 2012

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Hotel Playa Cartagena
Ave San Martin No 4-87, Cartagena, Bolívar, , Colombia
Hotel Playa Cartagena
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If you're looking for a larger property, consider Hotel Playa.

Book a comfy 3-star room here.

Hotel Playa has a bar/lounge and a BBQ/picnic area on-site. You'll have a variety of good food choices, thanks to 2 on-site restaurants. Breakfast is included with your stay here. The accommodation has an outdoor swimming pool and a pool bar. This accommodation extends guest services such as a luggage storage, a bell boy service and a wedding service. A conference space makes conducting business here more convenient. You needn’t leave your pet at home, they are welcome here. Total room count here: 80. Need to get around? Take a paid airport shuttle bus available here. Guests with cars can use free self service parking at limited hours.

Hotel Playa gives guests control over their room air-conditioning. Free local calls can be made from your room phone. Staying here allows you the benefit of a housekeeping service. Wireless high-speed Internet access (complimentary) is one of the Internet options here. In-room kitchen equipment includes a refrigerator.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 13:00
 Internet: Wireless high-speed Internet access (complimentary)
 Parking: Free Parking (limited), Free Parking (Self-service)
 Airport shuttle: Airport Transportation (surcharge)
 Pet policy: Pets allowed
Rooms: 80
Services:
  • 24-hour front desk
  • Luggage storage
  • Room service - limited hour
  • Bell boy
  • Wedding Services
  • Tours/ticket Assistance
General facilities:
  • Elevator
  • Safe at front desk
  • Newspapers
  • Complimentary Breakfast
Extra common areas:
  • Bar/lounge
  • BBQ/picnic area
Business facilities:
  • Conference Facilities
Activities:
  • Children's club
Swimming Facilities:
  • Outdoor swimming pool
  • Pool bar
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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