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Hotel Playa Cartagena

 
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Ave San Martin No 4-87, Cartagena, Colombia

  Great, 3.5 65 Guest reviews
  • Location 4.5
     
  • Value 3.5
     
  • Rooms 3.5
     
  • Service 4
     
  • Cleanliness 3.5
     
  • Sleep quality 4
     
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Rey P salem Spouse/partner September 2012 Easytobook.com traveller
 
 "Not like it's in the pictures"
When I got to the hotel it didn't look too bad from the outside and even in the main lobby area. Then I was shown my room and the first one completely smelled horrible and had (2) beds. Then I opened the window and right outside of the building was a old broken down building of an eye sore.My girlfriend and I asked to be moved to another room, which had (1) bed and was on the next floor up. It at least didn't smell. So my biggest complaints. I got tickets to the Rosario island trip and we talked to the front counter and setup the trip and was told it included the aquarium. We get to the boat, and no it doesn't, apparently it is closed on monday? My girlfriend was completely disappointed by this and so was I myself. I went back to the hotel and we talked to the front counter girl and we were told that "she was new". The problem is we could have registered with another vendor and saved a lot more money, but we decided the hotel was the place to do it. We were not offered a discount on anything which I would say is not our fault but the hotels. Second thing the person that cleaned out rooms. She one day LEFT a pillow case in my girlfriend suitcase. INSIDE of it. The suitcase was on the opposite side of the room. This made us very uncomfortable as we thought someone was going through our suitcases. The second day, they forgot to give us towels for our room, the 3rd day they left a huge mess in the bathroom on the sink. There was a sand pile next to my toothbrush. We were told a lot of things that did not seem to pan out by the hotel. The gentleman that worked the front counter was the only one that seemed to really care and genuinely seems like he is doing the best he can, but possibly doesn't have the best staff to support him. that is just my opinion. Lastly the pictures of the pool area looks like the hotel is right on the beach, which it is clearly not. It's close, there is a road between it. Not that it's a huge deal, but the pictures are deceiving. I will not recommend this hotel to my family or friends, I will tell them to get the apartment like I should have done and after I got there should have done myself. I decided to try and give the hotel some chances and they just didn't seem like they wanted to do the best they can. For the price, I could have stayed at the holiday inn express, but I decided to try to go local. Make us want to come back to this hotel by EXCEEDING expectations.
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Hotel Playa Cartagena
Great, 3.5 5
Based on 65 Guest reviews
  • Location
    4.5
  • Cleanliness
    3.5
  • Service
    4.0
Not like it's in the pictures

Being relatively large does not mean there is no personal service at Hotel Playa. It is comforting to know that the rooms are of a 3-star level.

Hotel Playa has a bar/lounge and a BBQ/picnic area on-site. Here you can start your day with a free breakfast; it is included for all guests. Enjoy a meal at one of the 2 restaurants. The hotel comes with an outdoor swimming pool and also a pool bar. Amongst the many services on offer at this accommodation are a concierge service, a bell boy service and a technology helpdesk. Extra factors that encourage business guests book a room here include a conference space and an audio-visual equipment set. The rooms are equipped to also accommodate your pet. 80 rooms are part of this property. Getting around can be hassle free thanks to a paid airport shuttle bus. Free parking is a facility that may be of particular interest to guests with cars.

Hotel Playa has air conditioning systems. From the rooms here you can make free local calls. A daily housekeeping service is a convenient inclusion in each of the rooms here. A convenient way to stay in touch, paid dial-up Internet access is part of the room facilities here. This hotel's rooms feature a refrigerator.

September 2012

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Hotel Playa Cartagena
Ave San Martin No 4-87, Cartagena, Bolívar, , Colombia
Hotel Playa Cartagena
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Being relatively large does not mean there is no personal service at Hotel Playa. It is comforting to know that the rooms are of a 3-star level.

Hotel Playa has a bar/lounge and a BBQ/picnic area on-site. Here you can start your day with a free breakfast; it is included for all guests. Enjoy a meal at one of the 2 restaurants. The hotel comes with an outdoor swimming pool and also a pool bar. Amongst the many services on offer at this accommodation are a concierge service, a bell boy service and a technology helpdesk. Extra factors that encourage business guests book a room here include a conference space and an audio-visual equipment set. The rooms are equipped to also accommodate your pet. 80 rooms are part of this property. Getting around can be hassle free thanks to a paid airport shuttle bus. Free parking is a facility that may be of particular interest to guests with cars.

Hotel Playa has air conditioning systems. From the rooms here you can make free local calls. A daily housekeeping service is a convenient inclusion in each of the rooms here. A convenient way to stay in touch, paid dial-up Internet access is part of the room facilities here. This hotel's rooms feature a refrigerator.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 13:00
 Internet: Wired Internet, Wireless high-speed Internet access (complimentary)
 Parking: Free parking, Parking (free), Parking Nearby, Parking Nearby (surcharge), Free Parking (limited)
 Airport shuttle: Airport Transportation (surcharge)
 Pet policy: Pets allowed
Rooms: 80
Services:
  • 24-hour front desk
  • Concierge
  • Luggage storage
  • Room service - limited hour
  • Doctor on call
  • Tourist information
  • Bell boy
  • Event Catering
  • Technology Helpdesk
  • Wedding Services
  • Tours/ticket Assistance
General facilities:
  • Elevator
  • Pets allowed
  • Currency exchange
  • Safe at front desk
  • Newspapers
  • Banqueting service
  • Newspapers
  • Complimentary Breakfast
Extra common areas:
  • Bar/lounge
  • BBQ/picnic area
Business facilities:
  • Conference Facilities
  • Audio-visual Equipment
Activities:
  • Children's club
Swimming Facilities:
  • Outdoor swimming pool
  • Pool bar
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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