Park & Suites Confort Marseille Aéroport Vitrolles

First impression good....but when the lady comes at 14.30u (12.08.2012)she said she was here for the first time....she was kind, but didn't know a thing! There was no AIRCO(33 degrees),...no INTERNET(WIFI)...I asked her at what time the bus would come because we had to be at the airport the next day at 08.30.she told me that the bus every 10 minutes would come form 06.00 in the morning till 10.30.I asked her if there would be anyone at the reception...because it was Sunday and i read it would be closed! She said :yess there is always someone.next morning there was only a girl for the breakfastroom, who didn't even speak english...i asked her to call a taxi because there was NO BUS!! no she had no number....Whe had to catch the airplane!! I ran outside the park, where i found a number for emergency....which i called...I got a french lady who told me that i had had a code for that(I had NO CODE!!) Again i asked her to call for a taxi, she wouldn't do that...at least she gives me the phonenumber from the taxi. So I called with my own telephone a taxi.......I almost lost my FLIGHT with my kids!!! This is NOOOOOOOO SERVICE!!!!! This is a new Hotel..with DUTCH/english/arabian/Deutsch/French Speaking persons..so the informations says...BUT NO WAY!!!!!!!! I felt horrible afterwards!! I am glad I got a very good taxi-driver who gives the right services! I work at a Bank for my living in Holland...but I would never treat my clients this way!!! If you don't know it(new persons at reception)...than you most make a call to get the information....not just tell them something...Also free Internet and NO Airco....is bad!!!!! Taxi cost me 20 euro!!! But it was worth it... NEVER TREAT CUSTOMERS LIKE TIS WAY...I will not recommand your hotel at somebody else...not for the hotel(because that looked well) but the SERVICE...sorry it was Very BAD!!!