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Salthill Hotel Galway

 
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Salthill Promenade, Galway, Ireland

  Fantastic, 4 759 Guest reviews
  • Location 4.5
     
  • Value 4
     
  • Rooms 4
     
  • Service 4
     
  • Cleanliness 4.5
     
  • Sleep quality 4
     
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1
Anne C Galway September 2013 Easytobook.com traveller
 
 "No customer service"
We arrived at the hotel at 315pm on the Monday of the Galway races. The hotel was busy and lots of staff about. I went up to check in and was told the room wasn't ready, it would be 20 mins and to come back to recception!!!!!(eg No.1 of customer Service). We waiting in the busy lobby where we overheard numerous staff conversations \bout colleagues, how busy they were etc, laughing and joking. Its wonderful the staff get along well but in a big 4 star I expected more professionalism. At 4pm I again went to recception and spoke with a gentleman receptionist, who checke and advised me that the room was still not ready. I aired my dissatisfation as we were only in Galway for one night, which he took no notice of. I asked him inform me when the room was ready and he advised me that he was 'finished now and go back to reception and check soon. (No 2 eg). Having worked in many hotels from3 star to 5 star this was poor serivce at best. While we waited at the lobby, another guest waited to meet a lady manager, who when arrived and heard the guests grievance...could give no satisfactory response only they were busy!!!( Eg no.3). Again at 4.30pm I went to the desk and spoke to a lady, I advised her we were waiting over an hour and were here for one night PLUS our reservation said check in from 2pm....She questioned me on this, saying there check in time was 3pm and asked me how I booked. I showed her my documentation was proof! (Eg no 4)At 455, after nearly 2 hours at the hotel, the same receptionist informed me our room was ready, ignored the fact we waited so long and told us to enjoy our stay. Eg no.5) Apart from that, the room was satisfactory. Until we returned that night to a huge fight in the car park where bricks were being throwing and our car parked there. Thankfully, the gardai arrived and attempted to diffuse the situtation. Breakfast ok, no scambled egg or bacon when we got there. I requested late check out due to our late check in and was advised they needed the room and 1pm was the latest. Again ignoring my complaint and dissatifaction. there seemed to be managwement around the hotel....can these reception staff not advise mgt they have unhappy guest since clearly they cannot deal with the situtation themselves. there was 4 receptionists involved. They cared more about laughing and chatting to each. My brother who is a hotel manager from Chicago was also staying at the hotel and couldn't beleive his eyes...and also complained on our behalf...
3
Ciaran H Galway Spouse/partner August 2013 Easytobook.com traveller
 
 "Average"
Just ok, wouldnt be in a rush back. Our first room was a bit grubby & managed to get moved to another but not much of an improvement to be honest! Bathroom was small & the shower leaked all over the floor.But the pool & gym facilities were top class.
5
A TripAdvisor Member Galway Group of friends July 2013 Easytobook.com traveller
 
 "friends weekend away"
the service was nothing special just ok, the room was typical hotel room nothing special just basic but clean. the best thing was the balcony in front of hotel overlooking sea!!just sheer bliss!!good location
4
Linda C Galway June 2013 Easytobook.com traveller
 
 "Great location and facility"
Very Good Would go back again We were able to relax after a long day in Galway City. The service was wonderful. The staff pleasant and helpful. Thoroughly enjoyed the beautiful bar with its relaxing atmosphere, good food and friendly staff. The Irish Coffee was great too!!! I would stay again.
4
Emma W Galway May 2013 Easytobook.com traveller
 
 "Mams birthday trip"
Had a great time lovely hotel and a great price!Great location on the seafront only complaint I have is that the weather was bad!!! Lovely breakfast everything was very fresh and the staff were very helpful
4
Louisa S Galway April 2013 Easytobook.com traveller
 
 "First family trip with a newborn"
My husband, newborn son and my father stayed here for two nights midweek. The rooms were lovely-seaview,breakfast was great. Service in bar was good. Pool & spa facilities excellent. When we asked for more tea/ coffee for room, we were given a huge supply. We have stayed here before and will be back in the future.
5
Ciara O Galway March 2013 Easytobook.com traveller
 
 "Excellent hotel"
I have stayed here a few times now and enjoy it every time. The hotel is always spotless staff very friendly. It is in a great location and we had sea views from our room which was lovely to look out at.
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Salthill Hotel Galway
Fantastic, 4.0 5
Based on 759 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.0
friends weekend away

Salthill Hotel has more rooms than any average hotel, but can still contribute to a personalised stay in Galway. You can expect a memorable stay here thanks to the 3-star rating.

For dining at Salthill Hotel you will be spoilt for choice as the hotel features 2 restaurants. There are also spaces for general use, such as a BBQ/picnic area, a coffee shop/café and a rooftop terrace. As a stress antidote, a sauna is a great option, or you could also try a spa tub or even a steam room. As a guest here you can make use of fun facilities, such as a children's swimming pool. Enjoy the 2 pools. You may be attracted by the provision of a dry cleaning/laundry service here. This hotel can facilitate your business appointment in one of the 5 meeting rooms. Quantity of rooms: 161. Free parking is another option you can make use of when you come here by car.

Thanks to the air conditioning at Salthill Hotel you don't have to worry about the climate indoors. If you feel lost without online connection, you'll be relieved at the rooms' availability of wireless high-speed Internet access (surcharge). Your morning or evening routine in the bathroom is more comfortable here, as you find a separate bathtub and shower in the bathroom. A coffee/tea maker is supplied in the rooms in this hotel.

July 2013

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Salthill Hotel Galway
Salthill Promenade, Galway, County Galway, , Ireland
Salthill Hotel Galway
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Salthill Hotel has more rooms than any average hotel, but can still contribute to a personalised stay in Galway. You can expect a memorable stay here thanks to the 3-star rating.

For dining at Salthill Hotel you will be spoilt for choice as the hotel features 2 restaurants. There are also spaces for general use, such as a BBQ/picnic area, a coffee shop/café and a rooftop terrace. As a stress antidote, a sauna is a great option, or you could also try a spa tub or even a steam room. As a guest here you can make use of fun facilities, such as a children's swimming pool. Enjoy the 2 pools. You may be attracted by the provision of a dry cleaning/laundry service here. This hotel can facilitate your business appointment in one of the 5 meeting rooms. Quantity of rooms: 161. Free parking is another option you can make use of when you come here by car.

Thanks to the air conditioning at Salthill Hotel you don't have to worry about the climate indoors. If you feel lost without online connection, you'll be relieved at the rooms' availability of wireless high-speed Internet access (surcharge). Your morning or evening routine in the bathroom is more comfortable here, as you find a separate bathtub and shower in the bathroom. A coffee/tea maker is supplied in the rooms in this hotel.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 12:00
 Internet: Wireless high-speed Internet access (complimentary)
 Parking: Parking (free)
Rooms: 161
Services:
  • Room Service
  • 24-hour front desk
  • Dry cleaning/laundry service
General facilities:
  • Coffee in the Lobby
Extra common areas:
  • Bar/lounge
  • BBQ/picnic area
  • Coffee shop/café
  • Rooftop Terrace
Wellness facilities:
  • Sauna
  • Health club
  • Spa Tub
  • Steam Room
Swimming Facilities:
  • Children's swimming pool
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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