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Salthill Hotel Galway

 
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The Promenade Salthill, Galway, Ireland

  Fantastic, 4 949 Guest reviews
  • Location 4.5
     
  • Value 4
     
  • Rooms 4
     
  • Service 4
     
  • Cleanliness 4.5
     
  • Sleep quality 4
     
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1
Anne C Galway September 2013 Easytobook.com traveller
 
 "No customer service"
We arrived at the hotel at 315pm on the Monday of the Galway races. The hotel was busy and lots of staff about. I went up to check in and was told the room wasn't ready, it would be 20 mins and to come back to recception!!!!!(eg No.1 of customer Service). We waiting in the busy lobby where we overheard numerous staff conversations \bout colleagues, how busy they were etc, laughing and joking. Its wonderful the staff get along well but in a big 4 star I expected more professionalism. At 4pm I again went to recception and spoke with a gentleman receptionist, who checke and advised me that the room was still not ready. I aired my dissatisfation as we were only in Galway for one night, which he took no notice of. I asked him inform me when the room was ready and he advised me that he was 'finished now and go back to reception and check soon. (No 2 eg). Having worked in many hotels from3 star to 5 star this was poor serivce at best. While we waited at the lobby, another guest waited to meet a lady manager, who when arrived and heard the guests grievance...could give no satisfactory response only they were busy!!!( Eg no.3). Again at 4.30pm I went to the desk and spoke to a lady, I advised her we were waiting over an hour and were here for one night PLUS our reservation said check in from 2pm....She questioned me on this, saying there check in time was 3pm and asked me how I booked. I showed her my documentation was proof! (Eg no 4)At 455, after nearly 2 hours at the hotel, the same receptionist informed me our room was ready, ignored the fact we waited so long and told us to enjoy our stay. Eg no.5) Apart from that, the room was satisfactory. Until we returned that night to a huge fight in the car park where bricks were being throwing and our car parked there. Thankfully, the gardai arrived and attempted to diffuse the situtation. Breakfast ok, no scambled egg or bacon when we got there. I requested late check out due to our late check in and was advised they needed the room and 1pm was the latest. Again ignoring my complaint and dissatifaction. there seemed to be managwement around the hotel....can these reception staff not advise mgt they have unhappy guest since clearly they cannot deal with the situtation themselves. there was 4 receptionists involved. They cared more about laughing and chatting to each. My brother who is a hotel manager from Chicago was also staying at the hotel and couldn't beleive his eyes...and also complained on our behalf...
3
Ciaran H Galway Spouse/partner August 2013 Easytobook.com traveller
 
 "Average"
Just ok, wouldnt be in a rush back. Our first room was a bit grubby & managed to get moved to another but not much of an improvement to be honest! Bathroom was small & the shower leaked all over the floor.But the pool & gym facilities were top class.
5
A TripAdvisor Member Galway Group of friends July 2013 Easytobook.com traveller
 
 "friends weekend away"
the service was nothing special just ok, the room was typical hotel room nothing special just basic but clean. the best thing was the balcony in front of hotel overlooking sea!!just sheer bliss!!good location
4
Linda C Galway June 2013 Easytobook.com traveller
 
 "Great location and facility"
Very Good Would go back again We were able to relax after a long day in Galway City. The service was wonderful. The staff pleasant and helpful. Thoroughly enjoyed the beautiful bar with its relaxing atmosphere, good food and friendly staff. The Irish Coffee was great too!!! I would stay again.
4
Emma W Galway May 2013 Easytobook.com traveller
 
 "Mams birthday trip"
Had a great time lovely hotel and a great price!Great location on the seafront only complaint I have is that the weather was bad!!! Lovely breakfast everything was very fresh and the staff were very helpful
4
Louisa S Galway April 2013 Easytobook.com traveller
 
 "First family trip with a newborn"
My husband, newborn son and my father stayed here for two nights midweek. The rooms were lovely-seaview,breakfast was great. Service in bar was good. Pool & spa facilities excellent. When we asked for more tea/ coffee for room, we were given a huge supply. We have stayed here before and will be back in the future.
5
Ciara O Galway March 2013 Easytobook.com traveller
 
 "Excellent hotel"
I have stayed here a few times now and enjoy it every time. The hotel is always spotless staff very friendly. It is in a great location and we had sea views from our room which was lovely to look out at.
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Salthill Hotel Galway
Fantastic, 4.0 5
Based on 949 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.0
friends weekend away

The roomy Salthill Hotel in Galway offers agreeable hospitality and guest services. Rated 3 stars, this accommodation is more than above average.

For dining, Salthill Hotel features 2 restaurants. Common areas you may appreciate include a rooftop terrace, a restaurant and a terrace. This property offers guest facilities such as a sauna, a spa tub and a steam room. In addition to a swimming pool and an indoor swimming pool there's also a children's swimming poolhere. An impressive array of services is offered, including a luggage storage, a baby-sitting service and photocopying. For meetings and events, 5 rooms are available. If work draws you to Galway, this property offers a conference space. Salthill Hotel counts 161 rooms. Guests with cars can use free parking at limited hours.

There is air conditioning in Salthill Hotel. A housekeeping service is one of the convenient services offered when you stay in one of the rooms of this accommodation. You can stay up to date with everything that is happening around the world during your stay in Galway as wireless high-speed Internet access (complimentary) is offered. General bathroom facilities to be found in the rooms include a complimentary toiletries set and a separate bathtub and shower. Free use of a coffee/tea maker is included in the rooms.

July 2013

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Salthill Hotel Galway
The Promenade Salthill, Galway, County Galway, , Ireland
Salthill Hotel Galway
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The roomy Salthill Hotel in Galway offers agreeable hospitality and guest services.

Rated 3 stars, this accommodation is more than above average.

For dining, Salthill Hotel features 2 restaurants. Common areas you may appreciate include a rooftop terrace, a restaurant and a terrace. This property offers guest facilities such as a sauna, a spa tub and a steam room. In addition to a swimming pool and an indoor swimming pool there's also a children's swimming poolhere. An impressive array of services is offered, including a luggage storage, a baby-sitting service and photocopying. For meetings and events, 5 rooms are available. If work draws you to Galway, this property offers a conference space. Salthill Hotel counts 161 rooms. Guests with cars can use free parking at limited hours.

There is air conditioning in Salthill Hotel. A housekeeping service is one of the convenient services offered when you stay in one of the rooms of this accommodation. You can stay up to date with everything that is happening around the world during your stay in Galway as wireless high-speed Internet access (complimentary) is offered. General bathroom facilities to be found in the rooms include a complimentary toiletries set and a separate bathtub and shower. Free use of a coffee/tea maker is included in the rooms.

Hotel policies & services
 Check-in: From 15:00 Until 00:00 Check-out: From 06:00 Until 12:00
 Internet: Wi-Fi Internet at additional cost in all rooms and general areas (lobby/reception etc.)
 Parking: RV/Truck Parking, Free Parking (limited), Free Parking (Self-service)
Free parking is available at the hotel.
 Pet policy: Pets are not allowed.
Rooms: 161
Services:
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Room service - limited hour
  • Bell boy
  • Wedding Services
  • Tours/ticket Assistance
  • Laundry service
  • Babysitting
  • Car rental desk
  • Photocopy center
  • Ironing service
  • VIP facilities
General facilities:
  • Elevator
  • Multilingual staff
  • Entire property is non-smoking
  • Safe at front desk
  • Multiple Small Meeting Rooms
  • Newspapers
  • Coffee in the Lobby
  • Breakfast Available (surcharge)
  • Currency exchange
  • Bicycle rentals
  • Snack bar
  • Vending Machine
Extra common areas:
  • Bar/lounge
  • Coffee shop/café
  • Rooftop Terrace
  • Restaurant
  • Terrace
  • Smoking area
Business facilities:
  • Conference Facilities
Activities:
  • Fitness center
  • Golf
Wellness facilities:
  • Sauna
  • Health club
  • Spa Tub
  • Steam Room
Swimming Facilities:
  • Indoor swimming pool
  • Children's swimming pool
  • Swimming pool
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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