Beldes HR Rome

My nephew and i were sharing a room and had specifically asked for twin beds, we were given a double and the male receptionist couldn't understand our problem with that. we were put up in another hotel for the 1st night and then given a twin room for the remainder of our stay. however, this male receptionist was extremely rude to us after this by totally ignoring us when we handed room key in or collecting it on our return to the hotel. he never said good morning etc. it was a shame because all the other staff were brilliant. this person obviously had issues to deal with!

Horrible concierge. booked hotel but placed in annexe, which was two blocks away, not really convenient for facilities. reason give was because of works only to discover hotel was still open and works were an excuse. the works were evident but not so noisy that they were a problem. we asked why we were in the annexe mr vile shrugged and said you didn't object. that's because we didn't realise there was a choice! we asked to be transferred to hotel that we booked but were placed in an appalling room, mini bar broken, bathroom fan broken, sink broken, damaged walls plastered but not emulsioned so big patches of plaster. not great and certainly not what we expected. pointed out to mr vile, his response " you asked to stay here!" personally i'd remove this hotel from your database as they were truly awful. the hotel itself was nice and other rooms, not ours, seemed nice but no excuse for mr vile.

Yes, the first night they overbooked us and we had to stay next door in a not very nice hotel. i was very dissapointed! also the walls were really thin so we hear our neighbors who were very loud

The hotel although stylish, could do a little more to maintain decor and sadly the rooms are poorly sound insulated.avoid if you are a light sleeper.

Pity that the shower curtain was torn. the facade of the hotel is at the first impression shocking, which does not do justice to the rest of the hotel. however, it definitely did not ruin our holiday!

The walls were quite thin, we could hear next door flushing the toilet.

No problems except the web site offered a bar and a roof terrace. the bar was virtually non existant since one had to ask who was on duty and then it was canned beer etc. the roof terrace was small and had no facility to call for bar service. the walk to populli area of city was not to be recommended.

The remaining staff not very friendly

None

The bathroom was rather tiny and no plug was provided for the wash basin

We stayed in the block which was down the road and even though it is nice, its not as nice and the main part of the hotel. we had a quick look at some of the rooms in the main hotel (whilst the cleaners were cleaning) and they are by far a lot nicer, taller ceilings, bigger rooms, much more modern, bigger windows.....just a bit of advice, ask to be booked in the main part of the hotel.

The only negative comment i have is that the entrance to the hotel does not do justice to the interior, but i beleive that the owners are addressing this issue