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Surprise 5-Star Hotel Amsterdam

   
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City Centre, Amsterdam, North Holland, Netherlands

  Outstanding, 4.5 85 Guest reviews
  • Location 4.5
     
  • Value 4.5
     
  • Rooms 4.5
     
  • Service 4.5
     
  • Cleanliness 5
     
  • Sleep quality 4.5
     
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5
Anonymous United Kingdom Travelling in a Group October 2011 Easytobook.com traveller
 
 "Rooms good size"
Pros: Rooms good size. lovely building
5
Chris Brown United Kingdom Spouse/partner October 2011 Easytobook.com traveller
 
 
5
Anonymous Ireland Group of friends October 2011 Easytobook.com traveller
 
 
5
Anonymous United Kingdom Family with kids September 2011 Easytobook.com traveller
 
 "A fabulous hotel, very grand as its name implied"
Pros: A fabulous hotel, very grand as its name implied. room was fantastic, upgraded to city view and rececived a free further upgrade to a superior deluxe room. free mini bar was a nice touch and helped towards a relaxed stay. location fantastic.
Cons: None
5
Christine Booth United Kingdom Spouse/partner August 2011 Easytobook.com traveller
 
 "It was a beautiful hotel and the staff went out of their way to be helpful"
Pros: It was a beautiful hotel and the staff went out of their way to be helpful. i would highly recommend it.
5
Anonymous Denmark Spouse/partner August 2011 Easytobook.com traveller
 
 
5
Fran Atkinson United Kingdom Spouse/partner August 2011 Easytobook.com traveller
 
 "Fantastic hotel right near centraal station"
Pros: Fantastic hotel right near centraal station. free mini bar topped up every day, clean towels every day, fabulous spa. you get a voucher for one massage for €30 (30 mins) when you arrive. i asked for a double bed (in case we got a twin) as it was our 1st aniversairy and they upgraded our hotel room, we had chocolates in our room and a card. we would definately recommend this room to anyone through this website. you will not be disappointed!!
5
Anonymous United States Group of friends August 2011 Easytobook.com traveller
 
 "Very clean and large room"
Pros: Very clean and large room. beds were very comfortable. staff very helpful.
5
Anonymous Australia Individual traveler August 2011 Easytobook.com traveller
 
 
5
Anonymous United Kingdom Family with older children July 2011 Easytobook.com traveller
 
 
5
Anonymous United States Spouse/partner July 2011 Easytobook.com traveller
 
 
5
Lee Cole United Kingdom Spouse/partner May 2011 Easytobook.com traveller
 
 "Great location, nice hotel"
Pros: Great location, nice hotel.. very happy
3
Anonymous United States Individual traveler May 2011 Easytobook.com traveller
 
 "Old and snobby people , very very expensive extras"
Pros: Old and snobby people , very very expensive extras .
50 euro , or $75 for overnight parking , absolutely rediculous.
5
Stewart McElmeel United Kingdom May 2011 Easytobook.com traveller
 
 "Central hotel with fair sized room and access to indoor swimming pool and..."
Pros: Central hotel with fair sized room and access to indoor swimming pool and spa.
Cons: I had pre-paid for the hotel but on check out was asked to submit my credit card where they took payment and then credited it back to me as i had already paid. this cost me £30 in currency exchange and credit card fees so 'thanks' for that!
5
Anonymous United Kingdom Spouse/partner April 2011 Easytobook.com traveller
 
 "Hote was excellent"
Pros: Hote was excellent. free minibar was a great bonus.
5
Anonymous United Kingdom Spouse/partner April 2011 Easytobook.com traveller
 
 "Superb rooms, restaurant, location and staff"
Pros: Superb rooms, restaurant, location and staff. this hotel was not mean with the little luxuries such as bathrobes, bathroom toiletries and not forgetting the free mini bar!
5
Anonymous Australia Family with older children April 2011 Easytobook.com traveller
 
 
4
Anonymous Germany Spouse/partner April 2011 Easytobook.com traveller
 
 
4
Anonymous United Kingdom Group of friends April 2011 Easytobook.com traveller
 
 "Building: an interesting and quirky building with a few rough edges but..."
Pros: Building:
an interesting and quirky building with a few rough edges but makes a nice change from a standard corporate hotel.

bedroom:
pleasant if not outstanding room, rather smallish and dark but with very comfortable bed. free minibar a nice touch. large comfortable bathroom but with broken bathtap so had to use shower.

facilities:
nice leisure area with small pool and saunas/ steam room.

location:
handy for station and also for bars and restaurants.

staff/ service:
the check in and check out process was pretty much ruined by one unhelpful, rude member of staff. i don't expect, especially on arriving mid-morning, to be told that there are no twin rooms left and then contradictoraly and brusquely told to stump up an extra €30 if i wanted one - which i declined to do. the same staff member was disinterested and rude on check out the following day.

the booking process was also unsatisfactory - i had to chase a confirmation arrival which did not arrive within the two days stated, and then the booking information was wrong and i had to email back and forth to change it

definitely not the service i expect at a 5-star hotel.


Cons: Poor service both on booking and at the hotel on check-in and check-out as noted above.
5
Karan Burke Ireland Family with kids February 2011 Easytobook.com traveller
 
 "I couldnt believe the standard of hygiene in this hotel, we had our towels..."
Pros: I couldnt believe the standard of hygiene in this hotel, we had our towels and bed made twice a day and it was spotless
Cons: Just taught to eat lunch was very expensive but we knew this before sitting down
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Surprise 5-Star Hotel Amsterdam
Outstanding, 4.5 5
Based on 85 Guest reviews
  • Location
    4.5
  • Cleanliness
    5.0
  • Service
    4.5
Fantastic hotel right near centraal station

Book this exclusive Surprise 5-Star Hotel Hotel in the heart of Amsterdam! Important Information: The hotel name and address will be provided by the hotel within 48 hours after having made the booking. The hotel will be situated somewhere in a 1 km radius of the location indicated on the map.

The 165 spacious rooms and suites offered by this hotel are provided with modern facilities. During your stay you will experience an extraordinary customer-oriented service.

The mentioned rates include free wireless Internet connection in the rooms, free mini-bar consumptions, and free entrance to the hotel’s wellness centre (swimming pool, sauna, whirlpool and fitness facilities)!
A deluxe full American breakfast buffet and city tax are not included in the price.

August 2011

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Surprise 5-Star Hotel Amsterdam
City Centre, Amsterdam, North Holland, , Netherlands
Surprise 5-Star Hotel Amsterdam
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Exclusive offer on a marvellous 5-star hotel in the city centre of Amsterdam!

Book this exclusive Surprise 5-Star Hotel Hotel in the heart of Amsterdam! Important Information: The hotel name and address will be provided by the hotel within 48 hours after having made the booking. The hotel will be situated somewhere in a 1 km radius of the location indicated on the map.

The 165 spacious rooms and suites offered by this hotel are provided with modern facilities. During your stay you will experience an extraordinary customer-oriented service.

The mentioned rates include free wireless Internet connection in the rooms, free mini-bar consumptions, and free entrance to the hotel’s wellness centre (swimming pool, sauna, whirlpool and fitness facilities)!
A deluxe full American breakfast buffet and city tax are not included in the price.

Hotel policies & services
 Check-in: From 14:00 Check-out: Until 12:00
 Payment:           Visa, MasterCard, American Express, Diners Club, Visa Debit, Visa Electron
Note: the hotel can pre-authorize your card before arrival; they check for sufficient funds in order to guarantee your booking.
 Internet: Wi-Fi Internet free of charge in all rooms and general areas (lobby/reception etc.)
 Parking: Valet parking service
Paid parking is available at the hotel.
 Pet policy: Pets are not allowed.
Rooms: 165
Services:
  • Laundry service
  • 24-hour front desk
  • 24-hour room service
  • Wake-up calls
  • Concierge
  • Luggage storage
  • Tourist information
  • Bell boy
  • Tours/ticket Assistance
General facilities:
  • Elevator
  • Access for disabled
  • Multilingual staff
  • Bicycle rentals
  • Banqueting service
  • City maps
  • Entire property is non-smoking
  • Historic building
Extra common areas:
  • Restaurant
  • Bar/lounge
Business facilities:
  • Conference Facilities
  • Business center
Activities:
  • Fitness center
Wellness facilities:
  • Sauna
  • Massage services
  • Beauty salon
  • Spa/wellness center
Swimming Facilities:
  • Swimming pool
Important information & conditions:

The hotel name and address will be provided by the hotel within 48 hours after having made the booking. If you do not receive this information within 48 hours, please contact support@easytobook.com indicating your booking number. The hotel will be situated somewhere in a 1 km radius of the location indicated on the map. This also applies to the indicated distances of attractions.

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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