Empire New York

One rude guy at the reception desk

Not really if not the top nightclub that meant that at the door friday and saturday evenings there was crowded

Confusion over booking payment. my 2 adult children went to book in before me ath they were forced to wait 12 hours until i arrived to be given access to the room because it had not been paid for. i was under the impression that the room had been charged to my credit card when i made the booking. they were told 'pay us $700 or you cant get the room' so they had to seek out an atm and use all their spending money to pay in cash as they don't have any internationally accepted credit cards. this left them without any money the first day - not a good way to start.

Expensive for mini bar and otehr stuff left in room. hotel restaurant very expensive but very nice. shower curtain too short so bathroom flooded

High cost of drinks in the bar.

Told had facilities that were not at the hotel, no one at the hotel attempted to put right. not happy with this.

Had to wait for the room 1 hour.

No shower door, so bathroom continually wet.

Size of room was extremely small and they gave me a room that was in between to janitor rooms, tucked away in a corner and the view was looking directly at a wall of the building. not even worth what i paid.

Room offered thru website deal wasn't the best, had very little light shining through. staff was very unfriendly and did not live up to the hotel's ambiance. the phone in my room wasn't working and it took 4 requests before my complaint was attended to.

Noisy aircon and small rooms