Las Ramblas Apartments I Barcelona

You have to go far to get the key. the apartment was not cleaned when we arrived and was first cleaned when we had called two times. the tv set was out of order and was not fixed before we left although we was promised a new tv.

Ants; noise from construction

Did not get instructions on getting keys to apartment, had to go half way across city to get keys, having to leave wife and boys waiting at apartment. i must say not very good and also expensive for a taxi.

the process of getting the keys was a bit difficult. hotel boutique was not well marked or particularly easy to find. the shower went cold without warning at times.

Its a pain having to pick keys up from different location especially when you have suit cases to carry around.room wasnt ready when we arrived.

Whilst rooms were cleaned , walls were grubby and some furniture tired and grubby.mattress on bed had been folded and so had ridge down middle causing you to roll out of bed.no uk tv channels. sheets and towels were stored for other appartments so had daily disturbance to pick up sheets and towels for other appartments

It cost 20euros extra on taxi waiting for keys and no air cond. which is a must also no proper place to dispose of your rubbish plus pictures on net very deceiving

Not applicable

Overlooked the back of a large office block, however this did not effect our stay.

Lies about return of deposit, key handed to cleaner when she arrived at 11am of day of departure apartment was left spotless even mopped all floors. now they tell me no keys were left which is a complete lie. the 12 guests will be putting reviews on to indicate this also ants in kitchen. i will be seeking legal advice on this matter as i personally took responsibilities for returning keys to cleaner and leaving apartment spotless. after posting 12 reviews from our party anyone booking with this company must need their heads examaning. these people are very quick to take deposits they take no responsibility to come and check the place with the parties. this is by no means the end of this. i want my deposit back. would advise people to stay on the streets rather than here con merchants

I was not contacted by the apartment owners prior to our stay, i called them a couple of days before as we had not received any information on what to do when we got to barcelona. we had to go to an address in the middle of the night (as that's when we arrived) which looked closed, and had to pay everything upfront before even seeing the apartments, we were not 100% happy about doing this. we were also told that we would get the deposit we paid on our credit cards back within 2-3 days if there was no problems. now they are saying it could take 1-1.5 months unless we provide a load of extra details which i am not happy about doing. not the service we were expecting to be honest. the apartment was a lot smaller than advertised, one of our showers was not attached to the wall and the other didn't work fully - i.e. went hot and cold throughout the shower. we thought the area was slightly dodgy, a lot of taxi drivers would not take us there, and myself and a friend were mugged on the corner to placa de sant miquel - next to out aprtments.

Staff very quick to collect 300 euro deposit, very slow at returning deposit, i had to call spain to chase up. so much so that the sterling/euro rate changed significantly, i am now out of pocket nearly 20 pounds out of pocket

Ants had clearly made themselves at home in the kitchen. was not aware that staff would let themselves into appartment to do washing whilst we were out and leave windows wide open!!

The only disappointment was the lack of cutlery in the kitchen which made it impossibble to eat in. we did inform the hotel, but the knives took a few days to arrive. also the shower is disappointing as it ran out of hot water - this problem still existed even after the hotel replaced the boiler. in addition - i had to pay 300 euros for the deposited - which as yet has not been re-paid. any help you can give in assisting the return of this deposit would be appreciated. thanks

No hot water in the kitchen.

These apartments are adequate considering value for money, however, they are not luxury apartments or 4*. don't stay here if you are a group of rowdy foreigners! as a group of 11, we were incredibly careful to be quiet and respect house rules, however, it feels as if the owners have had problems in the past and would not be tolerant of any excess noise after 10pm. those who ignore the rules could find themselves out on the street!! the area around the flat seemed to get very, very rough late at night. i wouldn't let this put other visitors off, but those considering staying in this area should be aware of the risks.