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The Westin Palace, Madrid

 
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Plaza de las Cortes, 7, Madrid, Spain

  Outstanding, 4.5 2248 Guest reviews
  • Location 5
     
  • Value 4
     
  • Rooms 4.5
     
  • Service 4.5
     
  • Cleanliness 4.5
     
  • Sleep quality 4.5
     
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Nick E seville Spouse/partner April 2012 Easytobook.com traveller
 
 "air conditioning and ridiculous room service"
the air conditioning ,hotel turns this of fin the middle of the night to save energy . Unheard of in a Westin . I can see this in a two star European hotel but in a Westin??? !!!!Room service was so poor that the serviers had to come at least once or twice to get even the simplest order correct . Once they would forget to bring up sugar for the coffee , or tea bags for the tea etc. .If you look at our bill we had room service daily and not once did they get it right . For the charges of the room service items , which we do not mind paying and are not unaccostomed to paying ,we though this part of the hotel experience really fell flat and took away from the supposed 5 star experience . Its a shame as this is an incredible hotel steeped in history , great location with a very unique and pleasing archtiecture I would reccomend the hotel but with reservation Sincerely Nick economos
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The Westin Palace, Madrid
Outstanding, 4.5 5
Based on 2248 Guest reviews
  • Location
    5.0
  • Cleanliness
    4.5
  • Service
    4.5
air conditioning and ridiculous room service

The Westin Palace, Madrid provides all the comforts you can expect from a 5-star accommodation. The vast selection of rooms on offer here can make you feel rather spoiled. The area is easily accessible as Atocha Railway Station is very close. The area is rich in museums: Thyssen Bornemisza Museum and Prado Museum are popular features in this catergory. Buen Retiro Park is nearby. Plaza de Colón is nearby this Madrid hotel.

Choosing to stay at The Westin Palace, Madrid allows you to take advantage of the general facilities on offer here; for example a restaurant and a bar/lounge. The hotel has options that contribute to your wellbeing, such as a sauna and a beauty salon. A gift shop is one of the shops. You may also enjoy the opportunity to benefit from a luggage storage, a wedding service and a translation service. Particular facilities for business guests are a conference space and a business center, in addition to a secretarial service. Decide which one of the 467 rooms is best for your stay. If you're bringing the car it's handy to know that you can use a paid valet parking service.

Warmth can be controlled via an air conditioning system in the rooms of The Westin Palace, Madrid. A wake-up service, in combination with a shoe polishing service and a housekeeping service, may add to the enjoyment of your stay. Internet access via the TV is a convenient way to stay connected from your room. A bathroom amenities set, a complimentary toiletries set and a shower/bath combination all belong to the facilities in the bathrooms. The rooms of this hotel have a refrigerator.

April 2012

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The Westin Palace, Madrid
Plaza de las Cortes, 7, Madrid, 28014, Spain
The Westin Palace, Madrid
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The Westin Palace, Madrid provides all the comforts you can expect from a 5-star accommodation. The vast selection of rooms on offer here can make you feel rather spoiled. The area is easily accessible as Atocha Railway Station is very close. The area is rich in museums: Thyssen Bornemisza Museum and Prado Museum are popular features in this catergory. Buen Retiro Park is nearby. Plaza de Colón is nearby this Madrid hotel.

Choosing to stay at The Westin Palace, Madrid allows you to take advantage of the general facilities on offer here; for example a restaurant and a bar/lounge. The hotel has options that contribute to your wellbeing, such as a sauna and a beauty salon. A gift shop is one of the shops. You may also enjoy the opportunity to benefit from a luggage storage, a wedding service and a translation service. Particular facilities for business guests are a conference space and a business center, in addition to a secretarial service. Decide which one of the 467 rooms is best for your stay. If you're bringing the car it's handy to know that you can use a paid valet parking service.

Warmth can be controlled via an air conditioning system in the rooms of The Westin Palace, Madrid. A wake-up service, in combination with a shoe polishing service and a housekeeping service, may add to the enjoyment of your stay. Internet access via the TV is a convenient way to stay connected from your room. A bathroom amenities set, a complimentary toiletries set and a shower/bath combination all belong to the facilities in the bathrooms. The rooms of this hotel have a refrigerator.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 12:00
 Internet: Wi-Fi Internet at additional cost in general areas only (lobby/reception etc.)
 Parking: Paid Valet Parking
 Pet policy: Pets are not allowed.
Rooms: 467
Services:
  • 24-hour front desk
  • 24-hour room service
  • Dry cleaning/laundry service
  • Limousine service
  • Luggage storage
  • Bell boy
  • Late check-out
  • Express check-in/out
  • Wedding Services
  • Tours/ticket Assistance
  • Doctor on call
  • Translation/interpreting services
  • Concierge
General facilities:
  • Elevator
  • Multilingual staff
  • Safe at front desk
  • Coffee in the Lobby
  • Breakfast Available (surcharge)
  • Currency exchange
  • Air-conditioning
Extra common areas:
  • Restaurant
  • Bar/lounge
Business facilities:
  • Conference Facilities
  • Business center
  • Secretarial service
Activities:
  • Fitness center
Wellness facilities:
  • Sauna
  • Massage services
  • Hairdresser
  • Beauty salon
Shops:
  • Gift shop
  • Shops
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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