+31-20-5313300
| Internet: | Wired Internet |
| Rooms: | 21 |
| Services: |
|
| General facilities: |
|
| Important information & conditions: | This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. |
| Cancellation policy: | You can change or cancel this deal free of charge up to 24 hours before your check-in date. Please take into account that the check-in date starts at 00:00 (local time). Free cancellation can be made up until 1 day before the check-in day. For cancellations made after this time a cancellation fee of no penalty will be charged. All times refer to the local time at the property. For no-show, no penalty will be charged. |
Please provide this reference number to our customer service center representative on request, so we can help you better
Cons: This time i did have a few negatives and was mainly due to the new staff or different staff with no or little english. i am a sign language interpreter and when the guy didnt understand what a smaller pillow meant i tried to show him using signs that a child could understand but he brought me a bigger thicker pillow i could jack my car with. everything else was great but my biggest shock was my last day when they tried to charge me 4500 lira for my room and when i said it should be 450 lira they could not grasp the minor error in their calculation insisting 4500 was correct. they only realised when i took their calculator and physically showed them that 180euro x 2.5 was 450 lira. not 1800 euro.
im sorry to say but because of this mistake i will be looking to choose another hotel on my next trip to istanbul.
it saddened me that as i do enjoy the hotel and friendly atmosphere of the place.
oh my other negative was the tv was not in english and the wireless internet did not work very well even tho i tried my device standing almost beside the router in the hall.