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Best Western Phoenix Hotel London
1-8 Kensington Gardens Square, London, United Kingdom
Fantastic, 4
868 Guest reviews
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Location
4.5
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Value
4
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Rooms
3.5
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Service
3.5
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Cleanliness
4
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Sleep quality
3.5
Jennz T
London
October 2012
Easytobook.com traveller
I asked for a change from the room I first stayed, a single room, room 122? At night I could not sleep, as it gave a 'squeeky' sounds, sometimes walking noises asthough somebody was walking thru my bed room. After 2x sleepless night, I requested for a transfer to my friend room 121. ( If I remember correctly ). And he had to moved out to level 4. It was very unpleasant, scary experience !I have been staying at Phoenix Hotel for the past 6 years whenever I visit London.
Stewart Mailer
Australia
Spouse/partner
August 2011
Easytobook.com traveller
Pros: The helpfulness of the manager was excellent, she was of great assistance, and a very valuable asset to your business
Cons: Road noise and general street noise was a problem.
Cons: Road noise and general street noise was a problem.
Anonymous
United Kingdom
Individual traveler
August 2011
Easytobook.com traveller
Cons: The tv's aerial lead was broken so no picture on the tv
Anonymous
United Kingdom
Spouse/partner
July 2011
Easytobook.com traveller
Pros: The location was great and room was ok just for a base
Cons: Room was a bit tired and need some redecoration however it was clean
Cons: Room was a bit tired and need some redecoration however it was clean
Anonymous
Iceland
Spouse/partner
June 2011
Easytobook.com traveller
Pros: Excellent location, friendly staff.
Cons: Small and slow lift, bed could have been better.
Cons: Small and slow lift, bed could have been better.
Graham Walton
United Kingdom
Individual traveler
December 2010
Easytobook.com traveller
Pros: Good location, central, close to tube but off main street so quiet enough to relax.
Ursula Austin
United Kingdom
Group of friends
November 2010
Easytobook.com traveller
Pros: Good honest value for money
Cons: The breakfast room and serrvice is pretty appaling - we finished up at macdonalds!
Cons: The breakfast room and serrvice is pretty appaling - we finished up at macdonalds!
Stuart Goodall
United Kingdom
Individual traveler
November 2010
Easytobook.com traveller
Anonymous
United Kingdom
Spouse/partner
November 2010
Easytobook.com traveller
Pros: breakfast adequate,but you wait a few minute if busy as breakfast room although large is still inadequate for no of rooms.room service could be updated.
Cons: The room i had was small(single) but for london you expect this,but the wet room needed updating as showing signs of usage.
Cons: The room i had was small(single) but for london you expect this,but the wet room needed updating as showing signs of usage.
Anonymous
United Kingdom
Spouse/partner
March 2010
Easytobook.com traveller
Pros: The room was clean and tidy and staff were friendly. couldn't fault it at all. all in all in was an enjoyable and comfortable stay.
Anonymous
United Kingdom
Spouse/partner
March 2010
Easytobook.com traveller
Pros: Lived up to expectations and more. very good value. staff very pleasant and helpful
Wendy Moss
United Kingdom
Spouse/partner
March 2010
Easytobook.com traveller
Pros: Thestaff were very welcoming and friendly. the location was great and very quiet. there are lots of places to eat nearby and it is very close to a tube station. breakfast is served until 9.45amand checkout was 11.00am so we did not feel rushed to vacate our room in the morning.
Cons: The room we booked was with a large double bed but what we got was standard size. the room was clean but very basic and the decor was dated with a hole in the bedding. it was not made clear that the breakfast which came with the room was continental and not full english which we would have to pay extra for. the breakfast room was a bit cramped and other guests had to wait to be seated.
Cons: The room we booked was with a large double bed but what we got was standard size. the room was clean but very basic and the decor was dated with a hole in the bedding. it was not made clear that the breakfast which came with the room was continental and not full english which we would have to pay extra for. the breakfast room was a bit cramped and other guests had to wait to be seated.
Anonymous
United Kingdom
Spouse/partner
January 2010
Easytobook.com traveller
Pros: Rooms were clean. breakfast was fair.
Cons: The lift (elevator) is far too small and gets very busy at breakfast time, and there were no obvious stairs. the bed was very hard and our room was freezing, until we discovered someone had left the window ajar (in the middle of january!)
Cons: The lift (elevator) is far too small and gets very busy at breakfast time, and there were no obvious stairs. the bed was very hard and our room was freezing, until we discovered someone had left the window ajar (in the middle of january!)
Chapman
United Kingdom
Individual traveler
December 2009
Easytobook.com traveller
Pros: Welcoming reception, friendly helpful staff. small rooms but very comfortable and clean. excellent breakfast. great location. easy for shops, underground and only a short walk to kensington park. bar open until late in the evening. daily newspapers in lobby...
Cons: Lift a little slow and a little small but not a problem, stairs were easy.
Cons: Lift a little slow and a little small but not a problem, stairs were easy.
Anonymous
Netherlands
Individual traveler
May 2009
Easytobook.com traveller
In partnership with 
Best Western Phoenix Hotel London
1-8 Kensington Gardens Square,
London,
Greater London,
W2 4BH,
United Kingdom
Best Western Phoenix Hotel London
A bar/lounge is one area available for use during your stay at Best Western Phoenix Hotel. Breakfast is free at this accommodation. A baby-sitting service is one of the hotel's services. You also can make use of a dry cleaning/laundry service and a concierge service here. You have a choice between 125 rooms that are on offer.
One of the services offered by Best Western Phoenix Hotel is a wake-up service. Wireless high-speed Internet access (complimentary) is provided to make sure you don't feel isolated from all your virtual friends. There are rooms available with kitchen supplies like a coffee/tea maker.
Room types
Close
1 twin bed. Complimentary wireless Internet access. TV with satellite channels. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Nonsmoking.
Room facilities
- Baby cot
- Blackout Drapes/Curtains
- Clock Radio
- Coffee/tea maker
- Direct-dial Telephone
- Hairdryer
- Iron and ironing board
- Satellite TV
- Voicemail
- Wake-up calls
- Wireless high-speed Internet access (complimentary)
Close
3 twin beds. Complimentary wireless Internet access. TV with satellite channels. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board.
Room facilities
- Baby cot
- Blackout Drapes/Curtains
- Clock Radio
- Coffee/tea maker
- Direct-dial Telephone
- Hairdryer
- Iron and ironing board
- Satellite TV
- Voicemail
- Wake-up calls
- Wireless high-speed Internet access (complimentary)
Close
1 double bed. Complimentary wireless Internet access. TV with satellite channels. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Nonsmoking.
Room facilities
- Baby cot
- Blackout Drapes/Curtains
- Clock Radio
- Coffee/tea maker
- Direct-dial Telephone
- Hairdryer
- Iron and ironing board
- Satellite TV
- Voicemail
- Wake-up calls
- Wireless high-speed Internet access (complimentary)
Close
2 twin beds. Complimentary wireless Internet access. TV with satellite channels. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Nonsmoking.
Room facilities
- Baby cot
- Blackout Drapes/Curtains
- Clock Radio
- Coffee/tea maker
- Direct-dial Telephone
- Hairdryer
- Iron and ironing board
- Satellite TV
- Voicemail
- Wake-up calls
- Wireless high-speed Internet access (complimentary)
Close
4 twin beds. Complimentary wireless Internet access. TV with satellite channels. Clock radio. Coffee/tea maker. Hair dryer. Iron/ironing board. Nonsmoking.
Room facilities
- Baby cot
- Blackout Drapes/Curtains
- Clock Radio
- Coffee/tea maker
- Direct-dial Telephone
- Hairdryer
- Iron and ironing board
- Satellite TV
- Voicemail
- Wake-up calls
- Wireless high-speed Internet access (complimentary)
Close
One Double Bed Complimentary wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. A wake-up call service, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Room facilities
- Baby cot
- Blackout Drapes/Curtains
- Clock Radio
- Coffee/tea maker
- Direct-dial Telephone
- Hairdryer
- Iron and ironing board
- Satellite TV
- Voicemail
- Wake-up calls
- Wireless high-speed Internet access (complimentary)
Hotel policies & services
| Check-in: | From 13:00 Check-out: Until 11:00 |
| Internet: | Wired Internet, Wi-Fi Internet connection, Wireless high-speed Internet access (complimentary) |
| Rooms: | 125 |
| Services: |
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| General facilities: |
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| Extra common areas: |
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| Food & beverage: | The hotel offers a complimentary Continental breakfast each morning in the breakfast area. |
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