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The Britannia International Hotel London  

163 Marsh Wall, London, United Kingdom

  Great, 3.5 1542 Guest reviews
  • Location 4
     
  • Value 3.5
     
  • Rooms 3
     
  • Service 3.5
     
  • Cleanliness 3.5
     
  • Sleep quality 3.5
     
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4
Bernt Halvard S London Spouse/partner May 2013 Easytobook.com traveller
 
 "Very good"
We loved the location of this hotel. Very Close to Canary wharf and short distance to Public transport. Very nice environment for a walk along the Canals. The breakfast was very good and the service was excellent.
2
Jackie B London Group of friends May 2013 Easytobook.com traveller
 
 "Customer service gone wrong"
I was in a room on the 11th floor... There was no warning you had to go up a spiral staircase to get to your room....this really only posed a problem when I fell from the third step badly spraining my ankle!!Any way the room was a double room, the size was excellent for me and my daughter, however it had a mobile electric heater which started sparking as soon as we plugged it in...unfortunately we were so tired and so cold we just prayed that it would work throughout the night. When reported to reception they were not apologetic or concerned they just advised me maintenance were not in the building and another heater would be provided.... Another heated was provided, this was an even smaller fan heater which we had to keep on all night plus add an additional blanket and duvet.I parked my car for £15 a day.... The first morning I could not get my ticket to work, there is nothing on the machine to get help so my friend went into the hotel the reception staff came out and said the machine was not working and let us out, the same thing the next morning only this time the staff were very rude and directed to another ticket slot.....no apology or courtesy, the attitude was as if I had inconvenienced them.The environment of this hotel was ruined by the staff's apathy and poor customer service I also acknowledged a colleague making a complaint about the shower in his room and they were very dismissive. Although changing the room very dismissive of the inconvenience.The best customer service in this hotel can be found in their onsite restaurant but unfortunately the quality of food does not match.
5
Alex M London Group of friends March 2013 Easytobook.com traveller
 
 "Warm, comfortable & clean!"
Really happy with my stay at Britannia. Partly because I got a good deal on the price. Although the hotel I suppose is starting to look a little tired, the hotel was warm comfortable and clean. Staff were friendly and efficient. I would definately stay here again should another deal come up when I need it.
4
Harald E Hamburg January 2013 Easytobook.com traveller
 
 "Among the leadership"
Citi, Credit Suisse, Morgan & Stanley..... I felt like an investment banker as well.Very clean location, short way to the Thames Path. Only the shower should have repair. But a cold shower every morning is good for fitness.
4
Rob B London Spouse/partner December 2012 Easytobook.com traveller
 
 "o2 trip"
great location, felt expensive, a nice treat, but stuffy room, air con only, no opening window. nice staff, clean. good value..i would stay again, would ask about air con first. great london location.
3
Jess B London November 2012 Easytobook.com traveller
 
 "GOOD AND BAD"
Staff courteous and pleasant and efficient.Meal in pizzeria was excellent.Sadly experience of rooms not so good as our only view was an ugly generator.ALSO THE SINGLE BEDS WERE TINY_SEEMED MORE SUITABLE FOR CHILDREN ALSO IT WAS CONVENIENT FOR THE O2
5
Anonymous United Kingdom Spouse/partner January 2012 Easytobook.com traveller
 
 "Lovely stay"
Pros: Lovely stay.
Cons: Wish the leisure facilities were open later on sundays!
4
ROCIO CASTILLERO United Kingdom Individual traveler December 2011 Easytobook.com traveller
 
 "The staff at the britannia hotel were very hospitable - particularly in..."
Pros: The staff at the britannia hotel were very hospitable - particularly in reception
Cons: The website said it had spa facilities but it did not say that the use of these facilities were not included.
5
Terry Goring United Kingdom December 2011 Easytobook.com traveller
 
 "Staff pleasant and helpful"
Pros: Staff pleasant and helpful. very impressive hotel excellent value
4
Linda Carpenter United Kingdom Family with kids November 2011 Easytobook.com traveller
 
 "The hotel was well located within walking distance of shopping and food"
Pros: The hotel was well located within walking distance of shopping and food. clean, but worn and dated.
Cons: Many hidden charges. you had to pay to swim and pay for a towel when you finished. parking was 21 gbp for 24 hours and we were still charged the full amount, even though we only parked for 15 hours. the hotel itself had peeling paint and scratched furniture. although the room was clean, it was very run-down
4
Jean-Francois Franklin Belgium Family with older children November 2011 Easytobook.com traveller
 
 
5
Anonymous United States Spouse/partner October 2011 Easytobook.com traveller
 
 "The standard double room was very spacious"
Pros: The standard double room was very spacious. we had a nice sitting aread and a flat-screen tv. there was an electric kettle for us to make tea and coffee, and a hairdryer was provided as well. the bathroom was very modern and the water temperature and pressure was great. we had a nice view of the london eye from our room.
Cons: It would have been nice to have a channel guide in the room since we were travelling from abroad and were unfamiliar with the stations.
4
Anonymous United Kingdom Individual traveler June 2011 Easytobook.com traveller
 
 "Nice staff, ideal location for canary wharf workers, pleasant atmosphere"
Pros: Nice staff, ideal location for canary wharf workers, pleasant atmosphere
Cons: The buffet dinners can be a bit ropey
4
Anonymous Australia Group of friends January 2011 Easytobook.com traveller
 
 "Delay in check in but then they upgraded us to a deluxe room"
Pros: Delay in check in but then they upgraded us to a deluxe room. helpful staff, 10 min walk to train then 10 min on tube to london centre. was very happy with hotel for price.
Cons: Water wasn't overly warm and i would recommend they put a small fridge in rooms as when you're staying a few days it's nice to buy a bit of food.
4
Anonymous United Kingdom Individual traveler December 2010 Easytobook.com traveller
 
 "Registering and checking in was easy and quick"
Pros: Registering and checking in was easy and quick.
Cons: The room had a slightly damp smell. no sky sports available.
4
Anonymous Switzerland Individual traveler May 2010 Easytobook.com traveller
 
 "Staff was excellent -- courteous and helpful"
Pros: Staff was excellent -- courteous and helpful. seem to have a good training program.
Cons: Fire alarm going off at 5:30 am, but i doubt that was the hotel's fault.

4
Anonymous United Kingdom Individual traveler March 2010 Easytobook.com traveller
 
 "Helpful staff"
Pros: Helpful staff
Cons: Toilet did not flush; shower did not work; windows could not be opened without getting staff to do it; plug in bath had no chain, so could not pull out plug, tv volume control broken
4
Anonymous Hungary Spouse/partner November 2009 Easytobook.com traveller
 
 
4
Anonymous United Kingdom Group of friends November 2009 Easytobook.com traveller
 
 
4
Richardson United Kingdom Family with older children November 2009 Easytobook.com traveller
 
 
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The Britannia International Hotel London
163 Marsh Wall, London, Greater London, E14 9SJ, United Kingdom
The Britannia International Hotel London
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You can bask in options aplenty at The Britannia International Hotel London, thanks to its great size. Rated with 4 stars, this accommodation is certainly higher than average. With a stay here you are within easy reach of The O2 Arena.

Dine at one of the 2 restaurants of The Britannia International Hotel London. A bar/lounge, alongside a coffee shop/café and an exhibit space, is included in the spaces provided for guests. A sauna, or perhaps a spa tub and a steam room, can make for a relaxing experience. The hotel has options for swimming such as an indoor swimming pool. This hotel offers a luggage storage, a dry cleaning/laundry service, a wedding service and more. A conference space and a business center are part of the business facilities, as is a secretarial service. Here you find 442 rooms to choose from.

A wake-up service and a daily housekeeping service are offered when you stay in one of the rooms of The Britannia International Hotel London. General bathroom facilities to be found in the rooms include a complimentary toiletries set and a shower/bath combination. A coffee/tea maker provides convenience in the rooms.

Room types

Standard Double
: Standard double
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1 double bed. 28 square meters (301 square feet). Oak wood furniture. Glass-topped dressing table with triple mirrors and complimentary tea/coffee tray. Television - standard service. 2 easy chairs, small tables, 2 bedside tables and lamps, large mirrored wardrobe with trouser press, and extra pillows and blankets. Bathrooms are tiled in gray and black marble with tub and shower.

Room facilities

  • Baby cot
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • Daily Housekeeping
  • Direct-dial Telephone
  • Electronic key card
  • Extra Towels/Bedding
  • Hairdryer
  • Iron and ironing board - upon request
  • Opening Window
  • Private Bathroom
  • Safe
  • Shower/Bath Combination
  • Standard Television Service
  • Trouser press
  • Voicemail
  • Wake-up calls

Superior Double Or Two Twins
: Superior double or two twins
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1 queen bed or 2 twin beds. 28 square meters. Oak wood furniture. Large glass-topped dressing table with triple mirrors and complimentary tea/coffee tray. Television - standard service. 2 easy chairs, small table, 2 bedside tables and lamps, tall chest of drawers, large mirrored wardrobe with trouser press, and extra pillows and blankets. Bathrooms are tiled in gray and black marble with tub and shower. Guests can either opt for a larger room or a jetted tub.

Room facilities

  • Baby cot
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • Daily Housekeeping
  • Direct-dial Telephone
  • Electronic key card
  • Extra Towels/Bedding
  • Hairdryer
  • Iron and ironing board - upon request
  • Opening Window
  • Private Bathroom
  • Safe
  • Shower/Bath Combination
  • Standard Television Service
  • Trouser press
  • Voicemail
  • Wake-up calls

Single Occupancy
: Single occupancy
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1 single bed. 11 square meters. Oak wood furniture. Desk. Television - standard service. Coffee/tea maker. Iron/ironing board on request. Hair dryer. Complimentary toiletries. Rollaway beds available.

Room facilities

  • Baby cot
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • Daily Housekeeping
  • Direct-dial Telephone
  • Electronic key card
  • Extra Towels/Bedding
  • Hairdryer
  • Iron and ironing board - upon request
  • Opening Window
  • Private Bathroom
  • Safe
  • Shower/Bath Combination
  • Standard Television Service
  • Trouser press
  • Voicemail
  • Wake-up calls

Standard Two Singles
: Standard two singles
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2 twin beds. Television - standard service. Direct-dial phone. Voice mail. Coffee/tea maker. Shower/tub combinations. Hair dryer. Complimentary toiletries. Trouser press. Climate control. Smoking rooms.

Room facilities

  • Baby cot
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • Daily Housekeeping
  • Direct-dial Telephone
  • Electronic key card
  • Extra Towels/Bedding
  • Hairdryer
  • Iron and ironing board - upon request
  • Opening Window
  • Private Bathroom
  • Safe
  • Shower/Bath Combination
  • Standard Television Service
  • Trouser press
  • Voicemail
  • Wake-up calls
 
Select your dates of travel first

Hotel policies & services

 Check-in: From 14:00 Check-out: Until 11:00
 Internet: Wired Internet, Wireless high-speed Internet access (complimentary)
 Parking: Guarded parking, Paid parking, Paid Parking (limited)
Rooms: 442
Services:
  • Laundry service
  • 24-hour front desk
  • 24-hour room service
  • Limousine service
  • Concierge
  • Luggage storage
  • Dry cleaning/laundry service
  • Wedding Services
General facilities:
  • Elevator
  • Pets are allowed.
  • Air-conditioning
  • Multilingual staff
  • Safe at front desk
  • Newspapers
  • Banqueting service
  • Newspapers
  • Coffee in the Lobby
Extra common areas:
  • Bar/lounge
  • Coffee shop/café
  • Exhibit Space
Business facilities:
  • Conference Facilities
  • Business center
  • Secretarial service
  • Audio-visual Equipment
Activities:
  • Billiards/snooker
Wellness facilities:
  • Sauna
  • Health club
  • Spa Tub
  • Steam Room
Swimming Facilities:
  • Indoor swimming pool
Food & beverage: Jenny's - This large, bright restaurant is decorated in white and pale green, with large windows looking over the Old Jamaican Sugar Docks. With seating for up to 200 diners, this is a self-service restaurant offering a carvery, cold meats and fish, a selection of vegetables and salads, fresh fruit, and several desserts.

The Pizzeria - Tiled floors and street access give extra light and an informal atmosphere to this low-key restaurant. Pizza and pasta are on offer along with sandwiches and snacks.

The Hotel Bar - Just off the reception area, this bar has a large split-level seating area with cherrywood and oak tables, tub chairs, and leather sofas alongside black and brass figurine lamps and a carved oak bar behind a black ironwork gate. Guests can relax in the intimacy of the upper carpeted level or on wooden floored lower level with large windows looking out across the quay.

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