Best Western Premier Shaftesbury London Kensington

I would have to say the staff working at the hotel was very poor. it was frustrating communicating with them as they were not helpful at all.

The hallway was too warm for me. "large screen" tv was actually 14"

Very cold room, cramped hallways, not much natural light

The only small drawback was that the fridge was in an enclosed cupboard and produced a lot of trapped heat. we placed a newspaper near the hinge to keep the cupboard door open and the fridge worked more efficiently. not a big problem.

1. the room is very small hardly you have a space. 2. the hotel has only one elevator! 3. isolation in the wall is not good you can hear outside noise. 4. smoke alarm detector is started suddenly and disturbs me while i was sleeping.

I booked a deluxe double room but the room i get is very small, as well as the bed. stains on bed sheet.

The first delux room was in basement next to kitchen which was very noisy. staff moved us to another basement room. this had some minor defects, which did not affect our stay. no natural light.

The only thing about the room was the stifling heat with no directions regarding its adjustment. it must be costing them a fortune. one woman on the front desk (eastern european, dark red hair and glasses) was quite rude. i had booked one night and due to the snow i had to stay on 2 more nights. a straightforward request but she made a big issue of it. she quoted me 63 pounds a night and i asked her why my first cost 50 and she said that there were different rates daily even though it was still midweek. i had to go off on the internet and get two nights for 100 pounds myself and she wasn't impressed at all but i saved 26 pounds which is a big deal to me. i didn't appreciate her snobby, unhelpful attitude.

The staff were not that friendly and with the snow on monday 2nd february i was horrified to have been charged an extra £20 on check out! disgraceful in my opinion considering the impact of the weather at the time.

Rooms and bathroom small

Single rooms a very small but very new

Slight problem over room allocation due principally to fact that staff had to go through a centralised reservations office serving a number of local hotels. problem was resolved through efficiency of reception staff.