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Shaftesbury Metropolis London Hyde Park


78-84 Sussex Gardens, London, Greater London, United Kingdom

Great, 3.5
Based on 1013 Guest reviews
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A city centre London hotel with Paddington Station and Hyde Park on its doorstep.

Situated on the northern edge of Hyde Park, only a few metres from Paddington railway and tube station, Shaftesbury Metropolis London Hyde Park is within easy walking distance of Marble Arch and also very close to the beautiful Serpentine and Kensington Gardens. Paddington Station, on the Circle, District and Bakerloo lines, connects across Central London to such famous attractions as Buckingham Palace, the Houses of Parliament, Tate Britain, the Tower of London and the National Gallery.

A four star establishment with a smart and elegant decor, Hotel Shaftesbury Metropolis has a multilingual staff and a 24hr reception fully prepared to uphold the hotel’s reputation for excellent service. This London hotel enjoys a superb location in a tranquil area of the capital, avoiding the chaos of the city centre. Hyde Park and Marble Arch are both within very easy walking distance, whilst a walk through the park leads to Kensington Palace, the Royal Albert Hall and the Natural History Museum or to Wellington Arch, Buckingham Palace, Green Park, and the famous pelicans of St. James’ Park.

All 119 rooms in the Shaftesbury Metropolis London Hyde Park are tastefully decorated in subtle tones and have free Internet connection, LCD flat screen television, air conditioning and room service. A generous array of facilities is available to ensure a relaxing and comfortable stay, including a 24hr concierge, luggage room, private lounge and laundry service. A fitness room and restaurant are also available, alongside a selection of business services.

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Reviews Back to top
Great, 3.5
1013 Guest reviews
  • Location 4
  • Value 3.5
  • Rooms 3.5
  • Service 4
  • Cleanliness 4
  • Sleep quality 3.5
Peter R Bristol May 2012 Easytobook traveller
 "excellent service and great rooms"
Reception and concierge are genuinely helpful and pleasant. Even the cleaning staff say hello with a smile. You feel like a guest here where other hotels can make you feel like an inconvenience. For business travel, wired and wireless internet in the rooms and a free leave your luggage facility makes a huge difference for a productive stay. Rooms are a decent size, beds comfortable, heating and cooling are adjustable, bathrooms clean. Pay a little more for a club room if you want a fridge and microwave and nice touches like fruit. You'll also get a small safe for valuables though the hotel feels entirely safe anyway. Location is good, in the heart of Paddington's hotel district, ten mins walk from the station and also from Lancaster Gate tube on the Central line which is the quickest route into town and into the City. A night bus from the West End stops almost outside, if you want to stay out after midnight when the tubes close.
Kathleen B Sydney Individual traveler April 2012 Easytobook traveller
 "Value and comfort... always with a smile."
I stayed for eight nights. The transport into central London and to & from the airport was very easy. The staff are all too willing to help with any problems incurred. The only downfall was an unreliable internet (wi-fi) service and TV service at times. I would definitely stay here again.
Laura Heron United Kingdom Spouse/partner January 2012 Easytobook traveller
 "Lovely well maintained rooms"
Pros: Lovely well maintained rooms. very clean and fresh.
Cons: Room very compact, not much space. view from the window was a wall. room was next to lift so could be quite noise at times.
Anonymous United Kingdom Spouse/partner January 2012 Easytobook traveller
 "Good location close to the public transport"
Pros: Good location close to the public transport
Cons: On arrival at the hotel reception we have waited for more than 20minutes only to be informed in unpleasant way that hotel is overbooked and we need to be transfered to a sister hotel we have not expected to encounter a such problem in a 4 star hotel, unacceptable!
Anonymous Kuwait Group of friends September 2011 Easytobook traveller
Yasemin Curmaz United Kingdom Travelling in a Group September 2011 Easytobook traveller
Valentina Angatyan Bulgaria Family with older children September 2011 Easytobook traveller
wayne nash United States Family with older children August 2011 Easytobook traveller
 "Very clean rooms , a bit overstated about rrom size!"
Pros: Very clean rooms , a bit overstated about rrom size!
Anonymous Nigeria Individual traveler August 2011 Easytobook traveller
 "The location is very ideal for all types of guests, very close to the city..."
Pros: The location is very ideal for all types of guests, very close to the city centre.
Cons: The quality of breakfast is substandard compared with the price. a lot more choice in the food offered should be provided for the price.
hisham maglad United Kingdom Family with older children July 2011 Easytobook traveller
Reviewer type
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Hotel policies & services Back to top
 Check-in: From 14:00 Check-out: Until 12:00
 Payment:           Visa, MasterCard, American Express, Diners Club, Visa Debit, Visa Electron
Note: the hotel can pre-authorize your card before arrival; they check for sufficient funds in order to guarantee your booking.
 Internet: Wi-Fi Internet free of charge in all rooms and general areas (lobby/reception etc.)
 Airport shuttle: Paid shuttle service is available 24/7.
 Pet policy: Pets are not allowed.
Rooms: 119
  • Laundry service
  • 24-hour front desk
  • Doctor on call
  • Photocopy center
  • Dry cleaning/laundry service
  • Wake-up calls
  • Ironing service
  • VIP facilities
  • Fax service
  • Luggage storage
  • Room service - limited hour
  • Tourist information
  • Room Service
  • Limousine service
  • Concierge
  • Wedding Services
  • Bell boy
General facilities:
  • Elevator
  • Air-conditioning
  • Multilingual staff
  • City maps
  • Newspapers
  • Entire property is non-smoking
  • Safe at front desk
  • Newspapers
  • Coffee in the Lobby
  • Breakfast Available (surcharge)
  • Telephone
  • Iron and ironing board
Extra common areas:
  • Restaurant
Business facilities:
  • Business center
  • Fitness center
Important information & conditions:

Please note that the hotel will pre-authorise the cost of the 1st night on your credit card 48 hours prior to arrival.

Guests are required to show a photo identification upon check-in. (EU/UK residents: Passport/ Id card – Non EU residents: Passport only)

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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