Tavistock Hotel London

The rooms are small so got very hot, no air con or fan only option was to open window so a little noisy.would think twice about staying here in the summer for that reason

Some breakfast room staff were rude and unhelpful

One of the beds was knackered and there was no shampoo in the bathroom. the bath tap leaked and i found toenails on the floor.

On the 15th may 2009 i booked through the easytobook.com website a room at the tavistock hotel in london. the booking was for a triple room for two nights from friday 28th august 2009 to sunday 30th august 2009. i received confirmation from both easytobook.com and its-magellanservices.net. when i arrived at the hotel i was horrified to find out that neither easytobook.com nor its-magellanservices.net had reserved a triple room for us. after a while the hotel reception did find that a twin room, with a cot type bed added, had been booked. after a discussion with the hotel reception as well as phone calls with the london office of easytobook.com it became apparent that this was the best i was going to get. i was very disappointed that, after looking forward to a weekend in london, it was spoiled in this way, the room was only designed to fit in two single beds and there was not a lot of space left when the cot type bed was put up. is it a policy of your two companies (easytobook.com and its-magellanservices.net) to mislead customers in this way? if all you had where twin rooms you should have indicated this on your website. i hope you take on board this criticism and change things so that you offer a better service in future.

Nothing wrong with our stay but i would say if we were staying with contenental breakfast it was a bit limited in past stays on london at other hotels they have had more choice i.e ham and cheese and croisents

Recepton staff were not up to the job

Walls made of paper, luckily the hotel isn't popular with party-goers.

No kleenex; no hair dryers

I tried to check in at 10:30 a.m., but check in time was 2:00 p.m. the desk clerk could have been helpful in finding us a room before 2:00 p.m., but she was not. we in fact waited until 2:15 for our room. granted, rules must be maintained, but i found the cleaning staff to be most helpful later when i talked to them, so i think it likely the staff could have prepared a room a bit earlier, considering we had traveled for 24 hours and were simply exhausted. also, we had a reservation for 11 days, so we weren't just walking in off the street; making a special effort for us would not have been unreasonable. had we dealt with a desk clerk who cared to help, i know our first impression of this hotel would have been better. when i travel to london in the future, i will definitely think twice before i book another room at the tavistock.

I would have liked to have had a wider choice of breakfast to include croissants/pastries and contintental cheeses.

The tavistock hotel had no reservations from easybook on my arrival-- how come? i would appreciate an answer, as i will not use erasybook again if this happens again.

Hotel rooms are very basic, cheap beds, needs updating. no aircon on a hot night, windows open- was extremely noisy