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The Russ Hill London

 
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Russ Hill, Charlwood, Surrey, London, Greater London, United Kingdom

  Reasonable, 2 1453 Guest reviews
  • Location 3
     
  • Value 2.5
     
  • Rooms 2
     
  • Service 2.5
     
  • Cleanliness 2.5
     
  • Sleep quality 2.5
     
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3
Gemma evans United Kingdom Spouse/partner December 2011 Easytobook.com traveller
 
 "It was warm in the room"
Pros: It was warm in the room.
Cons: The rooms wer really small, the walls are so thin u can hear people, coughing,sneezing, talking and watching tv. the bed was small and it sunk into the middle very uncomfortable. the bed side tables wer too low and close so when u turn around on the bed u hit your head on the corner of the table. food was too expensive for what it was. when the toilet flushed or when the shower was on you would think it was in your room when actually it was people in the next room using their bathroom. there was damp on the ceiling and it looked like someone had painted a white rectangle in the corner of the ceiling. the windows didnt make a difference whether they wer open or closed to drown out the planes flying over. the toilet paper was cheap and rough. one of the lights werent working in the room. there was only 3 channels on the tv and the picture was awful. didnt even get asked when we dropped off our room keys if we had a nice stay, seemed like theyve heard so many complaints that they dont ask the question anymore.
5
Ioulia Papadimitriou United Kingdom Individual traveler December 2011 Easytobook.com traveller
 
 "Very good value for money in terms of the room"
Pros: Very good value for money in terms of the room. staff was very polite. food and drinks in the hotel were slight expensive.
4
Anonymous United Kingdom Individual traveler November 2011 Easytobook.com traveller
 
 "The hotel has great character and an "old world" feel"
Pros: The hotel has great character and an "old world" feel.
5
Anonymous Australia Individual traveler November 2011 Easytobook.com traveller
 
 
4
Anonymous Australia Spouse/partner October 2011 Easytobook.com traveller
 
 
Cons: The shuttle bus was not on schedule and had to wait over an hour at gatwick before going to the hotel.
i was overcharged when checking in even though i had confirmation of the amount that i was to be charged. it was midnight & i needed the room so i had to pay the extra.
3
Anonymous Switzerland Individual traveler September 2011 Easytobook.com traveller
 
 
4
Anonymous Australia Spouse/partner September 2011 Easytobook.com traveller
 
 
4
Anonymous Trinidad and Tobago Spouse/partner September 2011 Easytobook.com traveller
 
 
4
Anonymous Netherlands Group of friends August 2011 Easytobook.com traveller
 
 "Good service, hotel staff was friendly"
Pros: Good service, hotel staff was friendly
Cons: Tiny hotelroom, outdated appliances, gatwick flightroute
3
Anonymous United Kingdom Spouse/partner July 2011 Easytobook.com traveller
 
 
4
Yan An China Spouse/partner July 2011 Easytobook.com traveller
 
 
Cons: You should provide the breakfast
4
Anonymous United Kingdom Spouse/partner July 2011 Easytobook.com traveller
 
 "The room was clean,the housekeeping efficient"
Pros: The room was clean,the housekeeping efficient
Cons: The bar staff unprofessional
4
Kim Righetti United States Travelling in a Group June 2011 Easytobook.com traveller
 
 "The food was delicious"
Pros: The food was delicious.
Cons: Your information says the shuttle to and from gatwick is free. we had to pay five pounds!!!the outside of the building needs to be painted.
3
Anonymous United Kingdom Individual traveler February 2011 Easytobook.com traveller
 
 
Cons: Room was old, not in the actual hotel - glass door of my room opened straight to the courtyard (it looked more like a converted garage). curtains on the door didn't close properly so interior was visible to outside all the time. general dampness in the air. poor excuse for a bathroom. i don't believe that the fact that i stayed there for only one night justyfies hotel's decision to allocate me room of the poorest quality. i still needed a good night sleep which i didn't. oh. and the free airport shuttle bus. it ain't free from hotel to airport. £5.
i don't know how this hotel is for longer stays but for transit - terrible experience.
4
Anonymous United Kingdom Individual traveler February 2011 Easytobook.com traveller
 
 "When i rang reception to say the water wasn't hot, they immediately gave me..."
Pros: When i rang reception to say the water wasn't hot, they immediately gave me another room (bigger and better)
Cons: The rooms are overheated on entering. the first room had damp on the ceiling and stank of fungus. the plumbing is not very good.
4
Janet Sewell Canada Spouse/partner February 2011 Easytobook.com traveller
 
 "Hotel staff were very friendly, helpful and efficient"
Pros: Hotel staff were very friendly, helpful and efficient. we stayed here prior to a flight out of gatwick and it was very handy. good shuttle service to and from airport - there is a displayed fee in the hotel for the shuttle to the airport but check your reservation - it may say free shuttle service in which case you do not have to pay this fee. overall not bad for an overnight stay.
Cons: Bathroom - shower very small, water pressure next to non-existant, water not very hot so the shower was not a pleasant experience. tv is advertised, but - very few channels and the picture and sound quality extremely poor. restaurant is over lit - too bright, especially for a dinner experience. no elevators to the upper floor.
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The Russ Hill London
Reasonable, 2.0 5
Based on 1453 Guest reviews
  • Location
    3.0
  • Cleanliness
    2.5
  • Service
    2.5
Very good value for money in terms of the room

This Gatwick hotel, near London, occupies a serene location in the superb Surrey countryside, on the edge of Glover’s Wood. This Site of Special Scientific Interest, outside the charming village of Charlwood, plays host to an exciting display of bluebells in the springtime. Gatwick Airport is 6.5 km from the accommodation, offering convenient public transport options in and out of the country. From here, railway access into Central London is possible via Gatwick Airport Railway Station, on the eastern side of the airport, close to the M23 motorway.

Set in a glorious 19th century structure, Russ Hill extends over 9 acres of pristine grounds, holding an outdoor tennis court and a Garden Lounge Bar, surrounded by the magnificent Surrey countryside. Ruspers Restaurant offers an extensive menu, where well-loved classics jostle shoulder to shoulder with nouvelle cuisine, and presents a carvery on weekends. The hotel also offers a free airport shuttle from Gatwick Airport to the hotel and has extensive conference and events facilities, specialising in unforgettable weddings.

A refreshing three star establishment, The Russ Hill, near London, has 130 beautifully appointed bedrooms, replete with modern amenities for maximum comfort and enjoyment. Each unique room is decorated with tasteful wooden panelling and soothing contemporary colours, and is equipped with such conveniences as direct dial telephone, en-suite bathroom, tea and coffee making facilities and television.

December 2011

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The Russ Hill London
Russ Hill, Charlwood, Surrey, London, Greater London, RH6 0EL, United Kingdom
The Russ Hill London
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This splendid hotel near London is set in the glorious Surrey countryside, with convenient access to Gatwick Airport.

This Gatwick hotel, near London, occupies a serene location in the superb Surrey countryside, on the edge of Glover’s Wood. This Site of Special Scientific Interest, outside the charming village of Charlwood, plays host to an exciting display of bluebells in the springtime. Gatwick Airport is 6.5 km from the accommodation, offering convenient public transport options in and out of the country. From here, railway access into Central London is possible via Gatwick Airport Railway Station, on the eastern side of the airport, close to the M23 motorway.

Set in a glorious 19th century structure, Russ Hill extends over 9 acres of pristine grounds, holding an outdoor tennis court and a Garden Lounge Bar, surrounded by the magnificent Surrey countryside. Ruspers Restaurant offers an extensive menu, where well-loved classics jostle shoulder to shoulder with nouvelle cuisine, and presents a carvery on weekends. The hotel also offers a free airport shuttle from Gatwick Airport to the hotel and has extensive conference and events facilities, specialising in unforgettable weddings.

A refreshing three star establishment, The Russ Hill, near London, has 130 beautifully appointed bedrooms, replete with modern amenities for maximum comfort and enjoyment. Each unique room is decorated with tasteful wooden panelling and soothing contemporary colours, and is equipped with such conveniences as direct dial telephone, en-suite bathroom, tea and coffee making facilities and television.

Hotel policies & services
 Check-in: From 14:00 Check-out: Until 11:00
 Payment:           Visa, MasterCard, American Express, Diners Club, Visa Debit, Visa Electron
Note: the hotel can pre-authorize your card before arrival; they check for sufficient funds in order to guarantee your booking.
 Parking: Coach parking, Outdoor Parking
 Airport shuttle: Free shuttle service is available 24/7. (Upon request)
 Pet policy: Pets allowed A surcharge applies
Rooms: 130
Services:
  • 24-hour front desk
  • Shuttle service
  • Wake-up calls
  • Room service - limited hour
  • Daily newspaper
General facilities:
  • Banqueting service
  • Newspapers
Extra common areas:
  • Garden
  • Restaurant
  • Bar/lounge
Food & beverage:

There are 3 dining outlets, including a Garden Lounge Bar with a big choice of bar meals.

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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