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Shaftesbury Metropolis London Hyde Park

78-84 Sussex Gardens, London

Book from $ 77

Great, 3.5 266 Guest reviews

Value 3.5
Rooms 3.5

Service 3.5
Cleanliness 4

Sleep quality 3.5

Peter R Bristol May 2012

"excellent service and great rooms"

Reception and concierge are genuinely helpful and pleasant. Even the cleaning staff say hello with a smile. You feel like a guest here where other hotels can make you feel like an inconvenience. For business travel, wired and wireless internet in the rooms and a free leave your luggage facility makes a huge difference for a productive stay. Rooms are a decent size, beds comfortable, heating and cooling are adjustable, bathrooms clean. Pay a little more for a club room if you want a fridge and microwave and nice touches like fruit. You'll also get a small safe for valuables though the hotel feels entirely safe anyway. Location is good, in the heart of Paddington's hotel district, ten mins walk from the station and also from Lancaster Gate tube on the Central line which is the quickest route into town and into the City. A night bus from the West End stops almost outside, if you want to stay out after midnight when the tubes close.

Kathleen B Sydney Individual traveler April 2012

"Value and comfort... always with a smile."

I stayed for eight nights. The transport into central London and to & from the airport was very easy. The staff are all too willing to help with any problems incurred. The only downfall was an unreliable internet (wi-fi) service and TV service at times. I would definitely stay here again.

Laura Heron United Kingdom Spouse/partner January 2012

"Lovely well maintained rooms"

Pros: Lovely well maintained rooms. very clean and fresh.
Cons: Room very compact, not much space. view from the window was a wall. room was next to lift so could be quite noise at times.

Anonymous United Kingdom Spouse/partner January 2012

"Good location close to the public transport"

Pros: Good location close to the public transport
Cons: On arrival at the hotel reception we have waited for more than 20minutes only to be informed in unpleasant way that hotel is overbooked and we need to be transfered to a sister hotel we have not expected to encounter a such problem in a 4 star hotel, unacceptable!

Kun Zhang United Kingdom Travelling in a Group November 2011

edward wise United Kingdom Spouse/partner November 2011

"Excellent breakfast (eventually, see below)"

Pros: Excellent breakfast (eventually, see below)
Cons: We had a club double room but had to ask for the fruit basket to be replenished and for two mornings running i was told we were not entitled to breakfast; i had to sort it out with reception both times. hotel needs to make sure it shows the correct details on it's systems.

Kim Erikstrup Denmark Spouse/partner November 2011

"The hotel has a very good location"

Pros: The hotel has a very good location
Cons: There was no restaurant, bar etc.it is not a 4 star hotel. other guests has also problems and claims

Valentina Angatyan Bulgaria Family with older children September 2011

Anonymous Kuwait Group of friends September 2011

Yasemin Curmaz United Kingdom Travelling in a Group September 2011

Anonymous Nigeria Individual traveler August 2011

"The location is very ideal for all types of guests, very close to the city..."

Pros: The location is very ideal for all types of guests, very close to the city centre.
Cons: The quality of breakfast is substandard compared with the price. a lot more choice in the food offered should be provided for the price.

wayne nash United States Family with older children August 2011

"Very clean rooms , a bit overstated about rrom size!"

Pros: Very clean rooms , a bit overstated about rrom size!

hisham maglad United Kingdom Family with older children July 2011

Graham Bradley Australia Individual traveler July 2011

"Excellent facilities in room but very small & crowded for one even"

Pros: Excellent facilities in room but very small & crowded for one even
Cons: Room was billed as premium but was even more crowded than a tokyo hotel room. i lived in tokyo for 2.5 years

Anonymous Nigeria Individual traveler June 2011

"The double room was fairly spacious for london hotels"

Pros: The double room was fairly spacious for london hotels
Cons: Bathroom was too small.

Cheryl Miller United States Travelling in a Group June 2011

Daphne Joosten Hovers Belgium Family with older children June 2011

"People at the desk were willing to help"

Pros: People at the desk were willing to help
Cons: The room was incredibly small and the bed was tiny for 2 people. i guess only 1.10 wide! this was the deluxe double room!!

Anonymous United Kingdom Individual traveler May 2011

"Nice room, clean and comfortable"

Pros: Nice room, clean and comfortable. wasnt there long enough for my opinion to be worth much, arrived, changed, left for event, returned and slept, got up and left.

Anonymous United States Spouse/partner May 2011

"Bathroom was modern and spotless"

Pros: Bathroom was modern and spotless.
Cons: Room was extremely small.

Anonymous United States Spouse/partner May 2011

"Nice , clean and good size room, very helpful receptionist only minutes..."

Pros: Nice , clean and good size room, very helpful receptionist
only minutes walks to paddinton station.and hyde park. free computer use in lobby was a nice touch, and the only hotel of 5 others that we stay in london and europe. we will stay in this hotel again.
Cons: The elevator was out of order 2 days after we arrive and we have to use the stair to the their floor , very inconvient.

In partnership with

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A city centre London hotel with Paddington Station and Hyde Park on its doorstep.

Situated on the northern edge of Hyde Park, only a few metres from Paddington railway and tube station, Shaftesbury Metropolis London Hyde Park is within easy walking distance of Marble Arch and also very close to the beautiful Serpentine and Kensington Gardens. Paddington Station, on the Circle, District and Bakerloo lines, connects across Central London to such famous attractions as Buckingham Palace, the Houses of Parliament, Tate Britain, the Tower of London and the National Gallery.

A four star establishment with a smart and elegant decor, Hotel Shaftesbury Metropolis has a multilingual staff and a 24hr reception fully prepared to uphold the hotel’s reputation for excellent service. This London hotel enjoys a superb location in a tranquil area of the capital, avoiding the chaos of the city centre. Hyde Park and Marble Arch are both within very easy walking distance, whilst a walk through the park leads to Kensington Palace, the Royal Albert Hall and the Natural History Museum or to Wellington Arch, Buckingham Palace, Green Park, and the famous pelicans of St. James’ Park.

All 119 rooms in the Shaftesbury Metropolis London Hyde Park are tastefully decorated in subtle tones and have free Internet connection, LCD flat screen television, air conditioning and room service. A generous array of facilities is available to ensure a relaxing and comfortable stay, including a 24hr concierge, luggage room, private lounge and laundry service. A fitness room and restaurant are also available, alongside a selection of business services.

Shaftesbury Metropolis London Hyde Park

Great, 3.5 5

Based on 266 Guest reviews

Rooms
3.5
Cleanliness
4.0
Service
3.5

From $ 77.41

Value and comfort... always with a smile.

April 2012

Show reviews

Shaftesbury Metropolis London Hyde Park

78-84 Sussex Gardens, London, Greater London, W2 1UH , L, United Kingdom

Shaftesbury Metropolis London Hyde Park

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Room types
		Select your dates of travel first
	Deluxe Single Room Free Wi-Fi Max. persons: 1 Single beds: 1 Compare
Close This Deluxe Single Room has mood lighting/night time reading spotlights and features the below listed facilities. Bathrobes and slippers can be requested. Room facilities Air-conditioning Bathroom amenities Coffee/tea maker Electronic key card Flat-screen TV Hairdryer Heating Iron and ironing board Maid service Non-smoking room Room service - limited hour Room with view - upon request Safe Shower Telephone Television Toilet Wake-up calls Wi-Fi Internet free of charge Child policy / extra beds 1 child(-ren) up to 2 year(-s) old can stay free of charge when using existing beds. Previous image 1 / 3 Next image Room capacity Max. persons: 1 person Beds: 1 Single beds
	Deluxe Double Room Free Wi-Fi Max. persons: 2 Double beds: 1 Compare
Close This Deluxe Double Room has mood lighting/night time reading spotlights and features the below listed facilities. Bathrobes and slippers can be requested. Room facilities Air-conditioning Bathroom amenities Coffee/tea maker Electronic key card Flat-screen TV Hairdryer Heating Iron and ironing board Maid service Non-smoking room Pay-TV Room service - limited hour Room with view - upon request Safe Shower Smoke detectors Telephone Television Toilet Wake-up calls Wi-Fi Internet free of charge Child policy / extra beds 1 child(-ren) up to 2 year(-s) old can stay free of charge when using existing beds. Previous image 1 / 3 Next image Room capacity Max. persons: 2 persons Beds: 1 Double beds
	Club Single Room + Breakfast Free Wi-Fi Max. persons: 1 Single beds: 1 Compare
Close This Club Single Room + Breakfast includes quality duvets, a good night chocolate, complimentary half bottle of wine, luggage porter service , newspapers and magazines, fresh flowers on arrival, a fresh fruit basket (replenished daily) and the below listed facilities. Room facilities Air-conditioning Bath Bathrobe Bathroom amenities Bottled water Coffee/tea maker Early check-in Electronic key card Flat-screen TV Hairdryer Iron and ironing board Late check-out Microwave Minibar Refrigerator Room Service Room service - limited hour Safe Shower Slippers Television Toilet Turndown service Wi-Fi Internet free of charge Child policy / extra beds 1 child(-ren) up to 2 year(-s) old can stay free of charge when using existing beds. Previous image 1 / 3 Next image Room capacity Max. persons: 1 person Beds: 1 Single beds
	Club Double Room + Breakfast Free Wi-Fi Max. persons: 2 Double beds: 1 Compare
Close This Club Double Room + Breakfast includes quality duvets, a good night chocolate, complimentary half bottle of wine, luggage porter service , newspapers and magazines, fresh flowers on arrival, a fresh fruit basket (replenished daily) and the below listed facilities. Room facilities Air-conditioning Bath Bathrobe Bathroom amenities Bottled water Coffee/tea maker Early check-in Electronic key card Flat-screen TV Hairdryer Iron and ironing board Late check-out Microwave Minibar Refrigerator Room Service Room service - limited hour Safe Shower Slippers Television Toilet Turndown service Wi-Fi Internet free of charge Child policy / extra beds 1 child(-ren) up to 2 year(-s) old can stay free of charge when using existing beds. Previous image 1 / 3 Next image Room capacity Max. persons: 2 persons Beds: 1 Double beds
	Advance Purchase Rate - Deluxe Double Room Free Wi-Fi Max. persons: 2 Double beds: 1 Compare
Close This Advance Purchase Rate - Deluxe Double Room has bathrobes and slippers on request and mood lighting/night time reading spotlights. The room also features the below listed facilities. Room facilities Air-conditioning Bathroom amenities Coffee/tea maker Electronic key card Flat-screen TV Hairdryer Heating Iron and ironing board Maid service Non-smoking room Pay-TV Room service - limited hour Room with view - upon request Safe Shower Smoke detectors Telephone Television Toilet Wake-up calls Wi-Fi Internet free of charge Child policy / extra beds 1 child(-ren) up to 2 year(-s) old can stay free of charge when using existing beds. Previous image 1 / 3 Next image Room capacity Max. persons: 2 persons Beds: 1 Double beds

Hotel policies & services

Check-in:	From 14:00 Check-out: Until 12:00
Payment:	Visa, MasterCard, American Express, Diners Club, Visa Debit, Visa Electron Note: the hotel can pre-authorize your card before arrival; they check for sufficient funds in order to guarantee your booking.
Internet:	Wi-Fi Internet free of charge in all rooms and general areas (lobby/reception etc.)
Shuttle service:	Paid shuttle service is available 24/7.
Pet policy:	Pets are not allowed
Rooms:	119
Services:	Laundry service 24-hour front desk Photocopy center Dry cleaning/laundry service Wake-up calls Ironing service VIP facilities Fax service Luggage storage Room service - limited hour Tourist information Doctor on call
General facilities:	Elevator Air-conditioning Multilingual staff City maps Newspapers
Extra common areas:	Restaurant
Activities:	Fitness center
Important information & conditions:	Please note that the hotel will pre-authorise the cost of the 1st night on your credit card 48 hours prior to arrival.