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The Grange Hotel York

 
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1 Clifton, York, United Kingdom

  Fantastic, 4 640 Guest reviews
  • Location 4.5
     
  • Value 4
     
  • Rooms 4
     
  • Service 4
     
  • Cleanliness 4.5
     
  • Sleep quality 4
     
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Yvette H York Spouse/partner July 2014 Easytobook.com traveller
 
 "Last Minute Get Away"
We decided last minute to have a weekend away, having been very busy at work. The hotel we wanted to stay in had no availability.(unfortunately for us).
We read the reviews and this hotel looked quite nice (said 4*).
It started alright this first night was fine nice meal in restaurant. We went out after breakfast on the following morning had a lovely day in York. Arrived back to the hotel at 5.15ish and the room had not been serviced. We told the reception lady who advised us to go to the bar for a drink! We did this and an hour later we were still waiting! Then eventually the duty manger serviced the room. Well he made the bed and gave us new towels. I removed the dirty cup, water jug and ice bucket and took them to reception. We were not given fresh toiletries or the biscuits etc replenished. We then eventually were able to shower before dinner. We decided as it was raining heavily to eat in the downstairs restaurant, we ordered some wine, which had all been sold out, luckily we had had a bottle taken to our room the previous night and had not drunk it, so we went and fetched that. We placed our food order and waited! (My husband asked for the chicken and that had all been sold) We waited for over an hour then were told our food order hadn't been sent through bit it should be with us soon sorry! The staff were very apologetic. A couple who were sat nearby then spoke to us and we mentioned about the room and theirs hadn't been serviced either!! We asked to to the duty manager who came and apologized saying he would speak with the chambermaids. He said he would not give us a free meal as he would do something on the room as that would be to our benefit? We had already paid in full! On check out the receptionist told us the duty manager had offered us 10% refund but as we had already paid in full the agent we had book with would be in contact with us with in 24 hours! 3 days later no contact has been made!!
All in all we have decided not to be spontaneous and book any short breaks in advance so we get to stay in tried and tested hotels to avoid an expensive disappointment!


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The Grange Hotel York
Fantastic, 4.0 5
Based on 640 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.0
Last Minute Get Away

The star class of The Grange Hotel ensures a degree of opulence for your stay. Haunted Walk of York and Yorkwalk are attractions recommended by many. One of the landmarks in York is The Shambles. From this hotel, York Minster is easy to get to. National Railway Museum is a museum that you would not want to miss during your visit to York.

Why not eat at one of the 2 restaurants at The Grange Hotel. There is also a bar/lounge and a coffee shop/café, accessible for your benefit, on the premises. A dry cleaning/laundry service is one of the services here, an express check-in/out service is another and a wedding service is a third. Business facilities are an asset of this accommodation; a conference space is just one of them. Room count in this hotel: 36. Pets are welcome here. Free parking is another option you can make use of when you come here by car.

Rooms in The Grange Hotel come with wireless high-speed Internet access (complimentary). The bathrooms of the rooms come with a designer toiletries set and a shower/bath combination. To make your nights here more relaxed, a hypo-allergenic bedding set (upon request), a Premium bedding set and an Egyptian-cotton sheet set are provided. There are rooms here that are equipped with a coffee/tea maker.

July 2014

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The Grange Hotel York
1 Clifton, York, North Yorkshire, YO30 6AA, United Kingdom
The Grange Hotel York
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The star class of The Grange Hotel ensures a degree of opulence for your stay. Haunted Walk of York and Yorkwalk are attractions recommended by many. One of the landmarks in York is The Shambles. From this hotel, York Minster is easy to get to. National Railway Museum is a museum that you would not want to miss during your visit to York.

Why not eat at one of the 2 restaurants at The Grange Hotel. There is also a bar/lounge and a coffee shop/café, accessible for your benefit, on the premises. A dry cleaning/laundry service is one of the services here, an express check-in/out service is another and a wedding service is a third. Business facilities are an asset of this accommodation; a conference space is just one of them. Room count in this hotel: 36. Pets are welcome here. Free parking is another option you can make use of when you come here by car.

Rooms in The Grange Hotel come with wireless high-speed Internet access (complimentary). The bathrooms of the rooms come with a designer toiletries set and a shower/bath combination. To make your nights here more relaxed, a hypo-allergenic bedding set (upon request), a Premium bedding set and an Egyptian-cotton sheet set are provided. There are rooms here that are equipped with a coffee/tea maker.

Hotel policies & services
Check-out: Until 11:00
 Internet: Wireless high-speed Internet access (complimentary), Wired Internet, Wi-Fi Internet connection
 Parking: Parking (free), Free Parking (limited), Parking Nearby
 Pet policy: Pets allowed
Rooms: 36
Services:
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Room service - limited hour
  • Late check-out
  • Express check-in/out
  • Wedding Services
  • Laundry service
  • 24-hour room service
  • Doctor on call
  • Wake-up calls
  • Concierge
  • Bell boy
General facilities:
  • Multilingual staff
  • Entire property is non-smoking
  • Pets allowed
  • Currency exchange
  • Telephone
  • Air-conditioning
  • Access for disabled
  • Iron and ironing board
  • Safe at front desk
  • Trouser press
  • Wheelchair Accessible
Extra common areas:
  • Bar/lounge
  • Coffee shop/café
  • Restaurant
  • Social meeting rooms
Business facilities:
  • Conference Facilities
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