Front desk Staff desperately need customer service training as service is poor and uninformative. Showers were constantly under maintenance staff provided little or no assistance. Actually spend 25 nights of the 30 booked staying elsewhere because of the terrible service at this hotel.
With the high number of rooms in Britannia Russ Hill, choice is plentiful. With 3 stars, you know what to expect a little better. Gatwick Airport is close enough for convenience, yet far enough for comfort.
A bar/lounge, a terrace and a coffee shop/café all belong to Britannia Russ Hill. Especially for business guests, a conference space and an audio-visual equipment set are both available on-site. Choose one of the 130 rooms.
A wake-up service is complimentary at Britannia Russ Hill. Facilities in the bathroom include a complimentary toiletries set and a handheld showerhead in addition to a shower/bath combination. Free use of a coffee/tea maker is included in the rooms.
One Double Bed Desk. Television. Ensuite bathroom includes bathtub or shower with handheld showerhead. Bath amenities include hair dryer and complimentary toiletries. Trouser press. Iron/ironing board available on request. Non-Smoking .
One Bed Desk. Television. Ensuite bathroom includes bathtub or shower with handheld showerhead. Bath amenities include hair dryer and complimentary toiletries. Iron/ironing board available on request. Non-Smoking .
Two Twin Beds Desk. Television. Ensuite bathroom includes bathtub or shower with handheld showerhead. Bath amenities include hair dryer and complimentary toiletries. Iron/ironing board available on request. Non-Smoking .
One Double and Two Single Beds Desk. Television. Ensuite bathroom includes bathtub or shower with handheld showerhead. Bath amenities include hair dryer and complimentary toiletries. Iron/ironing board available on request. Non-Smoking .
Room facilities
Baby cot
Coffee/tea maker
Complimentary Toiletries
Direct-dial Telephone
Dishwasher
Extra Towels/Bedding
Hairdryer
Handheld Showerhead
Iron and ironing board - upon request
Opening Window
Private Bathroom
Television
Wake-up calls
Work desk
Hotel policies & services
Check-in:
From 15:00 Check-out: Until 12:00
Internet:
Wireless Internet Access, Internet access in public areas (surcharge), Wireless high-speed Internet access (complimentary)
Parking:
Parking (free)
Shuttle service:
Airport Transportation (surcharge)
Rooms:
130
Services:
24-hour front desk
Room service - limited hour
General facilities:
Fireplace
Banqueting service
Multiple Small Meeting Rooms
Suitable for Children
Breakfast Available (surcharge)
Extra common areas:
Garden
Restaurant
Bar/lounge
Terrace
BBQ/picnic area
Coffee shop/café
Business facilities:
Conference Facilities
Audio-visual Equipment
Food & beverage:
Ruspers Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Garden Lounge Bar - This bistro serves lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.
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