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Embassy Suites Santa Ana - Orange County Airport North

 
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1325 East Dyer Road, Santa Ana, CA, United States of America

  Great, 3.5 342 Guest reviews
  • Location 4
     
  • Value 3.5
     
  • Rooms 3.5
     
  • Service 4
     
  • Cleanliness 3.5
     
  • Sleep quality 3.5
     
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Latosha R Santa Ana March 2013 Easytobook.com traveller
 
 "Not Worth the Money!! False Advertisment!"
To begin, upon checking into the hotel I was given a king room instead of two queen/full size beds. My confirmation requested two beds, however the hotel was unaware or did not pay attention. When they resolved that problem, I walked into a hotel room that had the worst odor and smell u could imagine. On top of that the rooms were also very cold and the thermostat did not work. When I informed the front desk and they informed me that they don't turn the heat on unless the rooms reach 52 degrees. Are you Serious? They brought me a small heater that worked for the first night only. On the second night it did not work. When I infomed the night staff they said they would bring me another heater and blankets. They never showed up. The patio door was jammed and off track. The living room sofa was uncomfortable and the pillows didn't fit properly into the couch. It looked like something from off the street or a thrift store. I could not take a bath because the stopper for the drain did not work. I did not realize that until I ended up putting $20.00 worth of bath oil and bath salts into the water only to find it all went down the drain. The outlets in the room did not work properly and the lamp in the living room also did not work. Which also did not allow me to be able to do the work that I came there to do. The desk area and surrounding componets were not sufficient for someone technical. What is the point in having to work in the business center when you are paying for a room? In addition when I went downstairs for breakfast @ 9:45 am. I was told that breakfast was over and that it ended at 10:00am. However, they broadcast on their hotel television station that breakfast is until 10:30am. I found the staff to be impolite and unhelpful in the kitchen area. When I addressed the hotel staff at the front counter they were apologetic and quickly reimbursed me for room service charges. They were willing to reimburse me for the hotel stay but realized that I had booked the reservation through Easytobook. However, Easytobook just informed me it would take 28 days just to get an answer on how best to proceed. This is unacceptable. I will never recommend or use them again.
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Embassy Suites Santa Ana - Orange County Airport North
Great, 3.5 5
Based on 342 Guest reviews
  • Location
    4.0
  • Cleanliness
    3.5
  • Service
    4.0
Not Worth the Money!! False Advertisment!

If you're looking for a larger place to stay, Embassy Suites Santa Ana - Orange County Airport North will suit your needs. You can expect a memorable stay here thanks to the 3-star rating. Flights in and out are best done via John Wayne Airport.

A bar/lounge is one of the common areas in Embassy Suites Santa Ana - Orange County Airport North. An indoor swimming pool can be counted amongst the swimming facilities provided. A spa tub is present as a respite from the stress of the outside world. One of the shops where you can buy goods during your stay is a gift shop. Amongst the many services on offer at this accommodation are a dry cleaning/laundry service, a wedding service and a free reception service. You can get more work done here, as a conference space is offered alongside a business center and an audio-visual equipment set. All 300 rooms are welcoming and well appointed. A free area shuttle bus can be arranged by this accommodation.

There is an air conditioning system at Embassy Suites Santa Ana - Orange County Airport North, making it a pleasurable environment. A daily housekeeping service is offered for your stay in one of the rooms. Wireless high-speed Internet access (surcharge) is a convenient way to stay connected from your room. One of the standard facilities in the bathrooms is a complimentary toiletries set. A microwave, a refrigerator and a coffee/tea maker are extra options added to the standard room facilities.

March 2013

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Embassy Suites Santa Ana - Orange County Airport North
1325 East Dyer Road, Santa Ana, California, 92705, United States of America
Embassy Suites Santa Ana - Orange County Airport North
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If you're looking for a larger place to stay, Embassy Suites Santa Ana - Orange County Airport North will suit your needs. You can expect a memorable stay here thanks to the 3-star rating. Flights in and out are best done via John Wayne Airport.

A bar/lounge is one of the common areas in Embassy Suites Santa Ana - Orange County Airport North. An indoor swimming pool can be counted amongst the swimming facilities provided. A spa tub is present as a respite from the stress of the outside world. One of the shops where you can buy goods during your stay is a gift shop. Amongst the many services on offer at this accommodation are a dry cleaning/laundry service, a wedding service and a free reception service. You can get more work done here, as a conference space is offered alongside a business center and an audio-visual equipment set. All 300 rooms are welcoming and well appointed. A free area shuttle bus can be arranged by this accommodation.

There is an air conditioning system at Embassy Suites Santa Ana - Orange County Airport North, making it a pleasurable environment. A daily housekeeping service is offered for your stay in one of the rooms. Wireless high-speed Internet access (surcharge) is a convenient way to stay connected from your room. One of the standard facilities in the bathrooms is a complimentary toiletries set. A microwave, a refrigerator and a coffee/tea maker are extra options added to the standard room facilities.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 12:00
 Parking: Parking (free)
 Airport shuttle: Free Area Shuttle Service
Rooms: 300
Services:
  • 24-hour front desk
  • 24-hour security
  • Dry cleaning/laundry service
  • Luggage storage
  • Bell boy
  • Late check-out
  • Event Catering
  • Wedding Services
  • Free Reception Services
General facilities:
  • Elevator
  • Air-conditioning
  • ATM/Cash machine
  • Multilingual staff
  • Banqueting service
  • Safe at front desk
  • Newspapers
  • Complimentary Breakfast
Extra common areas:
  • Bar/lounge
Business facilities:
  • Conference Facilities
  • Business center
  • Audio-visual Equipment
Activities:
  • Fitness center
Wellness facilities:
  • Spa Tub
Shops:
  • Gift shop
Swimming Facilities:
  • Indoor swimming pool
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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