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Congress Plaza Hotel Chicago (IL)


520 South Michigan Ave, Chicago, IL, USA, Chicago (IL), United States of America

Impressive, 3.0
Based on 1769 Guest reviews
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The 3-star Congress Plaza Hotel offers a delightful balance of value and service.

The profuse selection of rooms gives you lots of choices. Sight-seeing and travel is available via nearby LaSalle Street Railway Station. Recommended attractions: Fine Arts Building, Cloud Gate and Harris Theatre. Chicago museums are delightful! Spend some time in Art Institute, or perhaps Field Museum of Natural History. These accommodations provide easy access to all events hosted by Sears Tower.

You can find a coffee shop/café, an arcade/game room and a restaurant present in Congress Plaza Hotel. Dinner and drinks are available at the accommodation's 2 restaurants. Forgot something at home? No worries, there's a gift shop on the premises. To give you an idea of the services offered here, for starters there is a dry cleaning/laundry service, a concierge service and a luggage storage. Coming to Chicago for business meetings? Reserve one of the property's conference rooms. Particularly useful for the business traveler: a conference space and an audio-visual equipment set present on-site. A total of 870 rooms are available here. Another convenience available here is paid self service parking at limited hours.

For your comfort, Congress Plaza Hotel is air conditioned. Rooms are well appointed and include conveniences such as a housekeeping service. From your room you can have wireless high-speed Internet access (complimentary). Enjoy comfortable beds, with a hypo-allergenic bedding set (upon request). In the bathrooms you'll find a bathroom amenities set, a complimentary toiletries set and a shower/bath combination.

Room types Back to top
Reviews Back to top
Impressive, 3
1769 Guest reviews
  • Location 4.5
  • Value 3
  • Rooms 3
  • Service 3
  • Cleanliness 3
  • Sleep quality 3
A TripAdvisor Member Chicago September 2014 Easytobook traveller
 "A bit of spit/shine could have gone along way"
The hotel is old with large high ceiling rooms. That's the high point along with the service at the desk. Quick and capable checking in and out. Bellboys available with instructions, directions and offers to help. Good people. Very well located for business with train access to airports a nearby walk. If they could only get a good crew in to get the place r e a l l y clean then you would have value for money like no other in Chicago.
Chelsea G Chicago October 2013 Easytobook traveller
 "Awful, Not at all what was expected!"
Musty and out-dated, the bathroom door would not open from the inside (luckily my brother was there to bang the door in from the outside!) We could not even stay our whole stay- cancelled one night in!
Mary M Chicago June 2013 Easytobook traveller
 "Honorary Trip"
Our stay was short (1 night) but we found the Congress Plaza Hotel to be a very comfortable, accommodating place to stay. Staff was very helpful and friendly. Location was perfect. Our room was clean and inviting.
Mark R Chicago Spouse/partner June 2013 Easytobook traveller
For the money it was average, shower had no water pressure, toilet was loose on the floor, We called housekeeping for more washcloths & hand towels & it took 45 min to arrive . Desk wanted to make a copy of my CC was not comfortable with that.
Shefik S Chicago Spouse/partner June 2013 Easytobook traveller
 "Chicago stay"
This is a good hotel situated in an excellent area. It is in urgent need for refurbishment as the furniture and carpets in the rooms are old and rooms require redecorating. It should retain its character
Per Øyvind M Drammen Spouse/partner June 2013 Easytobook traveller
 "Excellent location but could use an upgrade"
The hotel is located opposite of Grant Park with easy access to shopping and restaurants. Our room was ok, but could use an upgrade. We had problems with the toilet that they did not manage to fix 100% during our stay.
Michele T Chicago July 2012 Easytobook traveller
 "A pleasant stay"
A very large room with a marvellous view of the lake and an extremely comfortable bed. The staff was very pleasant and efficient in spite of the hotel being very full and very busy.The only problem was that insulation from street noise was not perfect and the window panes could have been cleaner. A very positive impression on the whole, however.
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Hotel policies & services Back to top
 Check-in: From 15:00 Check-out: Until 12:00
 Internet: Wi-Fi Internet at additional cost in general areas only (lobby/reception etc.)
Wired Internet free of charge in general areas only (lobby/reception etc.)
 Parking: Paid Parking (Self-service), Paid Valet Parking
 Pet policy: Pets are not allowed.
Rooms: 870
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Concierge
  • Luggage storage
  • Room service - limited hour
  • Bell boy
  • Express check-in/out
  • Wedding Services
General facilities:
  • Elevator
  • ATM/Cash machine
  • Multilingual staff
  • Safe at front desk
  • Multiple Small Meeting Rooms
  • Breakfast Available (surcharge)
Extra common areas:
  • Coffee shop/café
  • Arcade/game room
  • Multiple Bars/Lounges
  • Restaurant
  • Bar/lounge
Business facilities:
  • Conference Facilities
  • Business center
  • Audio-visual Equipment
  • Fitness center
Wellness facilities:
  • Hairdresser
  • Gift shop
  • Shops
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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