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Swissotel - Chicago Chicago (IL)


323 East Wacker Dr, Chicago, IL, USA, Chicago (IL), United States of America

Fantastic, 4.0
Based on 2676 Guest reviews
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Swissotel - Chicago is a large property with an extensive selection of rooms.

This is an above average 4-star holiday accommodation. A good choice thanks its convenient location near Millennium Station. The neighborhood's many attractions include Harris Theatre, Cloud Gate and John Hancock Observatory, all within easy reach. From this area you can easily visit Tribune Tower, Chicago River and even Cultural Center. Nearby Sears Tower is a popular place for conferences and banquets.

Swissotel - Chicago stands out, as it not only has a restaurant on the property, but also a bar/lounge and a coffee shop/café. Water enthusiasts will appreciate that there's an indoor swimming pool on-site. The accommodation's health and wellness facilities include a sauna, a spa/wellness center and a spa tub. During your stay, shop at a gift shop and a minimarket. While staying here you'll enjoy services such as a late check-out option, a limousine service and a concierge service. For business guests, the accommodation offers a conference space and a secretarial service, as well as an audio-visual equipment set. All 661 rooms are equipped with modern facilities. Not arriving by car? A paid airport shuttle bus may help you get around. If you arrive by car you can use a paid valet parking service.

Smoking is prohibited in Swissotel - Chicago. Guests control room temperature and air conditioner levels. Two of the room features are a wake-up service and a housekeeping service. Wired high-speed Internet access (surcharge) keeps you connected from the comfort of your room. Beds have a hypo-allergenic bedding set (upon request) and a Premium bedding set. Each room has a refrigerator and a coffee/tea maker for guest use.

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Reviews Back to top
Fantastic, 4
2676 Guest reviews
  • Location 4.5
  • Value 4
  • Rooms 4.5
  • Service 4
  • Cleanliness 4.5
  • Sleep quality 4.5
Anonymous Canada Family with older children August 2011 Easytobook traveller
 "Excellent concierge service, we arrived at our hotel around 9:00 am and we..."
Pros: Excellent concierge service, we arrived at our hotel around 9:00 am and we were able to check into our room immediately, beautiful view, great location, comfortable beds, large room
Cons: We did not receive any replacement shampoo or soap each day without calling and asking for it and they did not replace the coffee we drank the first morning.
Anders Moberg Sweden Spouse/partner August 2011 Easytobook traveller
 "Fine location, lovely lake view room, quite helpful staff"
Pros: Fine location, lovely lake view room, quite helpful staff.
Anonymous United States Family with older children July 2011 Easytobook traveller
 "Response from manager regarding rate dispute"
Pros: Response from manager regarding rate dispute
Cons: Initial handling of rate dispute by staff
Anonymous United States Individual traveler July 2011 Easytobook traveller
 "Great gym"
Pros: Great gym
Cons: I purchased a king bed and was put into a hospitality suite which was more of a meeting room than a bedroom.
Anonymous United States Spouse/partner September 2010 Easytobook traveller
Cons: The advertised rate was not honored.
Anonymous United States Group of friends January 2010 Easytobook traveller
 "It was a great and beautiful place to stay with a great view of the lake..."
Pros: It was a great and beautiful place to stay with a great view of the lake and the river. it had great staff and a very agreeable atmosphere
Cons: There was an extra fee charged for everything from wireless access to using the gym.
Gorman United States Spouse/partner June 2009 Easytobook traveller
 "Excellent hotel with friendly staff and great location"
Pros: Excellent hotel with friendly staff and great location
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Hotel policies & services Back to top
Check-in: From 15:00
 Internet: Wi-Fi Internet at additional cost in general areas only (lobby/reception etc.)
Wired Internet at additional cost in general areas only (lobby/reception etc.)
 Parking: Paid Valet Parking
 Airport shuttle: Airport Transportation (surcharge)
 Pet policy: Pets are not allowed.
Rooms: 661
  • 24-hour front desk
  • 24-hour room service
  • Dry cleaning/laundry service
  • Luggage storage
  • Bell boy
  • Late check-out
  • Express check-in/out
  • Wedding Services
  • Tours/ticket Assistance
  • Laundry service
  • Babysitting
  • Limousine service
  • Concierge
General facilities:
  • Elevator
  • ATM/Cash machine
  • Multilingual staff
  • Fireplace
  • Entire property is non-smoking
  • Safe at front desk
  • Multiple Small Meeting Rooms
  • Newspapers
  • TV in the Lobby
  • Breakfast Available (surcharge)
  • Currency exchange
  • Air-conditioning
Extra common areas:
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Business facilities:
  • Conference Facilities
  • Secretarial service
  • Audio-visual Equipment
  • Fitness center
Wellness facilities:
  • Sauna
  • Massage services
  • Health club
  • Spa/wellness center
  • Spa Tub
  • Gift shop
  • Minimarket
Swimming Facilities:
  • Indoor swimming pool
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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