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Hotel Pennsylvania New York

401 7th Ave, New York, United States of America

Book from $ 1862

Good, 2.5 5941 Guest reviews

Location 4.5
Value 2.5

Rooms 2
Service 2.5

Cleanliness 2.5
Sleep quality 2.5

Lina M New York Group of friends May 2013 Easytobook.com traveller

"The most disappointing hotel and online service"

The hotel was extremely dirty. Being a 2 star hotel is not an excuse for lack of total cleanliness. But the most horrible experience was when I tried to change the booking with easytobook. Easy to book, yes! But not so easy when you want to make changes. I advise all viewers to do the booking themselves with the hotel directly. It was a nightmare and hours of phone calls.

Inga A New York Individual traveler May 2013 Easytobook.com traveller

"I like this hotel"

I like this hotel.It's my second stay.It was clean,but the carpet and the bath tub has to be changed.The cable TV was terrible,the old TV SET,no HD CHANNELS,you could hardly see peple on TV.THAT was the worst part.

Lee H New York Individual traveler December 2012 Easytobook.com traveller

"Welcome to the seventies"

A real shame... At the rates this place is charging, I do expect a better level of upkeep. Bowed ceilings, peeling wallpaper, splintered woodwork, dank smelling room... I booked a superior double, when I saw what I was given, complained and was given a vaguely better room. Was only on a short stopover so decided to stick rather than twist. I would not recommend this hotel to anyone.

Anthony C New York December 2012 Easytobook.com traveller

"Don't stay in hotel Penn"

Would not recommend this hotel to anyone, receptionists are extremely rude and rooms are dilapidated and in substantial need of updating and repair. Tap in bath fell off in my hand. Leg of sink fell off, sink leaked when used. Window to room didn't shut properly etc

Aldo B Lucca Group of friends November 2012 Easytobook.com traveller

"NYC Marathon 2012"

We booked this hotel italy one day before leaving for the marathon in New York 'cause the storm that Sandy had rendered unusable booked in advance.Maybe it was our good fortune to have found this hotel in a great position because in front of the subway to Penn Station and Madison Square Garden.We had booked a quad room and it was actually very spacious with a large bathroom and also clean.

Debbie R New York September 2012 Easytobook.com traveller

"Would never go back!"

We were looking forward to staying here but were severely dissapointed with the whole visit. The main entrance looks lovely until you get into your room. We had a family room with a 'supposed king sized bed' and queen sized. I think their must have been an inch of a difference in size, their was no tea/coffee making facilities, the bath had horrible stain marks, the room was old and very outdated and it wasn't as though it was cheap! The only thing good about this hotel is it's location as the staff are so rude. They won't answer you but just point where things are. You even have to pay for leaving your luggage if you are there early. AVOID if you can!

Ann V New York Spouse/partner September 2012 Easytobook.com traveller

"old hotel"

needs a renovation - breakfast was small in a very small room, no place to sit - every day, bed and bathroom were clean - location was perfect

kellie m New York Spouse/partner August 2012 Easytobook.com traveller

"New York trip"

Great location. Just a littleBit dated but good value for money.Long queues to check in. But staff are very efficient when u finally get to them.

Philippa H New York August 2012 Easytobook.com traveller

"Worst customer service ever experienced"

My daughter arrived at the hotel after a long flight, and was immediately refused the room which we had booked through Easy to book, as she did not have the debit card that I had used to book the room. She was asked for a credit card, which she does not have, and again informed that she would not be allowed to stay at the hotel without a credit card.After two hours of me attempting to communicate with the hotel manager on the telephone from the UK - my daughter was allowed to use her debit card.I then had to cancel my original booking, and my daughter was charged a higher room rate at the hotel than I had paid on line with Easy-to-book.The staff at Hotel Pennsylvannia are the rudest staff I have ever encountered in any hotel around the world. They continued to be rude and dismissive throughout my daughter's stay. One member of the reception staff was even yawning as she answered my telephone call one morning. The rooms are old, but adequate. Maid service is daily, however, a request had to be made on several occasions for the beds to be made.Even though the hotel is in the most central tourist location, the terrible attitude of the hotel staff unfortunately stays with us, and we will not be returning to this hotel.

David R New York August 2012 Easytobook.com traveller

"Terrible service"

There is half an hour line waiting for the reception.The service was very horrible!!The rooms are very old, and the walls paint was peeling.

Jasmin K New York August 2012 Easytobook.com traveller

"Great location, but too expensive"

At my arrival in the lobby, I thought it looked like a nice clean hotel. However, the room was not what I expected: the ceiling was peeling off as well as the shower floor, and there was a bit of mold on the bathroom floor. I think I really overpaid my stay; breakfeast was included in the price,but it wasn't even a restaurant: it was a "lounge" with a really small buffet of bagels, croissants, muffins and coffee and orange juice. That's for a 15$ extra... I would stay in this hotel again for the awesome location it has,but I would definitely not pay for the so called breakfeast.

Ramon O New York Spouse/partner July 2012 Easytobook.com traveller

"remodelations needed"

For god sake use some money to repair that beautiful hotel, it only needs some litle remodation on the painting and carpeting, it is located in the heart of new york and it is a pitty the finnishing conditions are so bad.

Colin L New York Individual traveler June 2012 Easytobook.com traveller

"Helpful staff value for money hotel"

As other reviews have stated the rooms are small but how much time do you want to spend in a hotel room. The staff were friendly and helpful without being intrusive.

Mike M New York Spouse/partner June 2012 Easytobook.com traveller

"My opinion about Hotel Pennsylvenia"

- in my opinion the hotel was to big and has a to small reception (where you have to wait in a line??? Even when you have a question, or want to check in?!! never seen that before?- the internet use costs money?!! that service has to be free now a days!!- if you want to put your luggage in storage (for example if you have to check out but don't leave NY) you have to pay money S4 per piece of luggage!!? And when u pick it up the guy who is standing there also begs for a tip!!- there is no shutle bus from hotel to airport, with a cab it wil cost you S60 (again not a big service of the hotel)I wouldn't recommend this hotel to anybody! It was my first and last time!The only positive i could discover was that the bed and tv where good and also the location is perfect, just a few moments away(walking) from Time Square, Bryant Park, Central Park(about 30/45 min), Empire State(around the corner), Macys, 5th Ave etc etc.

Anonymous New York Group of friends June 2012 Easytobook.com traveller

"penn hotel"

could clearly hear people in next room / so trouble sleepingcleanbasic room powerpoints were scarybathroom was clean / but paint was peeling on roof / no fan in bathroomgreat location made up for the roombus boy very helpfullong queue to check in / long queue when asking any questions

A TripAdvisor Member Athens June 2012 Easytobook.com traveller

"Penn 5000 is worth the money"

After booking my Penn 5000 room got very scared after watching some videos in YouTube, so when I arrived I was expecting nothing but the worse... What a surprise when given room 1102A!!!!! I strongly recommend the hotel, is perfectly located and value for money. Room was very convenient, clean, breakfast included different bagels, croissant, brownies and pastries, juice and a wide variety of coffees teas and hot chocolate, very convenient!!! If back to NY I will certainly book the Penn 5000 too

Brad M Melbourne, Aust. Spouse/partner May 2012 Easytobook.com traveller

"Trip to NY"

The Hotel Pennsylvania is a great hotel well positioned in Midtown Manhattan for those visiting NY. The Penn 5000 room was large and had all conveniences required. The hotel has a charm about it and may need to look at upgrading the rooms over the next few years. The room while comfortable needed a new paint job as walls and doors were scuffed in places. Other than that, l can recommend the Hotel Penn to any traveller.

Sue D New York May 2012 Easytobook.com traveller

"Awful - chose not to stay"

Pre booked delux rooms with queen beds located near to each other. On booking in two rooms with single beds were allocated. We returned to reception and requested the correct level and were given rooms 10 floors apart. The corridors and lifts were odorous and felt unsafe. The decor is tired and old and need regrading. We chose to cancel and move on despite the lateness. The reception staff, although reluctant and extremely slow, eventually (after some time) re-imbursing our account so that we could move on. NOT A HAPPY EXPERIENCE AND WOULD NOT RECOMMEND TO FRIENDS AND FAMILY.

ASSIA A Brussels Group of friends April 2012 Easytobook.com traveller

"Big factory..."

We have lost a complete day in fixing our booking problems : we booked one room with 2 double beds, we got 1 double bed in the room. Rooms really old and in very bad conditions, not refreshed. Staff (except one) not ready to give you time. In one word it's a big factory...

Viviana G Bogotá Spouse/partner April 2012 Easytobook.com traveller

"Bad managed hotel"

It is an expensive hotel with no free WIFI access for customers. They had to change our room twice: 1. We were asigned a not clean room in the first instance. 2. Second day they performed a maintenance without inform us previously until we discover the mess. Last room they gave us was for smokers, It stunk smoke a lot. After first day we stay they didnt clean our room, we should ask for cleaning. Windows seems not have been cleaned for years (in both rooms we were). Air conditioned was not working properly.

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Hotel Pennsylvania New York

Good, 2.5 5

Based on 5941 Guest reviews

Location
4.5
Cleanliness
2.5
Service
2.5

From $ 1862.1

I like this hotel

A larger establishment, Hotel Pennsylvania has quite a number of rooms to choose from. If you are looking for a budget stay, a 2-star room can be found here. The hotel is easily accessible due to its proximity to Penn station . A possible inclusion in your itinerary, Empire State Building is a short distance from this location, as are Bryant Park and Flatiron Building. Make your stay memorable, with a visit to Times Square, Grammercy Park or Radio City Music Hall. During your sojourn in New York, why not enjoy a trip to Victorian Gardens.

An exhibit space is one of the common areas in Hotel Pennsylvania. Guests seeking some pampering will be pleasantly surprised: a beauty salon is available here. If you're the slightly more demanding type of guest, you may be relieved to learn of the inclusion of a dry cleaning/laundry service, a bell boy service and an express check-in/out service in the list of services. A conference space, a business center and an audio-visual equipment set are three of the provisions included to assist you in business matters. Pets are welcome here; 2 per room, to be specific. A total of 1705 rooms are available here.

Useful in this climate, air conditioning is provided in the rooms of Hotel Pennsylvania. Advantages of the rooms here are services like a wake-up service and a daily housekeeping service. Kitchen facilities include a refrigerator (upon request).

May 2013

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Hotel Pennsylvania New York

401 7th Ave, New York, 10001, United States of America

Hotel Pennsylvania New York

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Room types

Penn 5000 Club - 1 King

This guestroom 1 king bed with a pillowtop mattress. An MP3 clock radio sits bedside. A work desk is paired with an ergonomic chair, and high-speed wired Internet access is available for a surcharge. The flat-panel TV comes with pay movies and video games (surcharge). A compact refrigerator is provided. Guests staying in this room have access to the Penn 5000 Club lounge with complimentary Continental breakfast, 24-hour coffee and tea service, and computers with high-speed Internet access.

Room facilities

Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Daily Housekeeping

Electronic key card
Hairdryer
Iron and ironing board
Opening Window
Pay-TV
Premium Television Channels

Private Bathroom
Refrigerator - Upon Request
Roll-away beds
Video games
Voicemail
Wake-up calls

Superior - 1 Double

This 250-square-foot guestroom has 1 double bed. The TV comes with pay movies and video games (surcharge)). A hair dryer, clock radio, and iron/ironing board are provided.

Room facilities

Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Daily Housekeeping

Electronic key card
Hairdryer
Iron and ironing board
Opening Window
Pay-TV
Premium Television Channels

Private Bathroom
Refrigerator - Upon Request
Roll-away beds
Video games
Voicemail
Wake-up calls

Superior - 2 Doubles

This 300-square-foot guestroom has 2 double beds. The TV comes with pay movies and video games (surcharge). A hair dryer, clock radio, and iron/ironing board are provided.

Room facilities

Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Daily Housekeeping

Electronic key card
Hairdryer
Iron and ironing board
Opening Window
Pay-TV
Premium Television Channels

Private Bathroom
Refrigerator - Upon Request
Roll-away beds
Video games
Voicemail
Wake-up calls

Penn 5000 - 1 Dbl Bed

This guestroom 1 double bed with a pillowtop mattress. An MP3 clock radio sits bedside. A work desk is paired with an ergonomic chair, and high-speed wired Internet access is available for a surcharge. The flat-panel TV comes with pay movies and video games (surcharge). A compact refrigerator is provided. Guests staying in this room have access to the Penn 5000 Club lounge with complimentary Continental breakfast, 24-hour coffee and tea service, and computers with high-speed Internet access.

Room facilities

Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Daily Housekeeping

Electronic key card
Hairdryer
Iron and ironing board
Opening Window
Pay-TV
Premium Television Channels

Private Bathroom
Refrigerator - Upon Request
Roll-away beds
Video games
Voicemail
Wake-up calls

Superior - 3 Twins

This 300-square-foot guestroom has 3 twin beds. The TV comes with pay movies and video games (surcharge). A hair dryer, clock radio, and iron/ironing board are provided.

Room facilities

Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Daily Housekeeping

Electronic key card
Hairdryer
Iron and ironing board
Opening Window
Pay-TV
Premium Television Channels

Private Bathroom
Refrigerator - Upon Request
Roll-away beds
Video games
Voicemail
Wake-up calls

One Bedroom Suite

One King Bed The video-game console and premium TV channels with pay movies are offered for your entertainment. The private bathroom has a hair dryer. A wake-up call service, daily housekeeping, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.

Room facilities

Air-conditioning
Baby cot
Blackout Drapes/Curtains
Climate Control
Clock Radio
Daily Housekeeping

Electronic key card
Hairdryer
Iron and ironing board
Opening Window
Pay-TV
Premium Television Channels

Private Bathroom
Refrigerator - Upon Request
Roll-away beds
Video games
Voicemail
Wake-up calls

Select your dates of travel first

Hotel policies & services

Check-in:	From 15:00 Check-out: Until 12:00
Internet:	Wired Internet, Paid Wi-Fi, Computer Station
Parking:	Indoor parking, Valet parking service, Paid parking, Parking Nearby, Parking Nearby (surcharge), Paid Parking (limited), Paid Valet Parking
Rooms:	1705
Services:	Laundry service 24-hour front desk Concierge Luggage storage Shoe polishing service 24-hour security Doctor on call Dry cleaning/laundry service Tourist information Bell boy Late check-out Express check-in/out Event Catering Tours/ticket Assistance
General facilities:	Elevator Pets are allowed. Currency exchange Air-conditioning Multilingual staff Safe at front desk ATM/Cash machine Banqueting service TV in the Lobby Suitable for children Doorman/doorwoman
Extra common areas:	Exhibit Space
Entertainment:	Ballroom
Business facilities:	Conference Facilities Business center Audio-visual Equipment
Activities:	Fitness center Discounted Use of nearby Fitness Center
Wellness facilities:	Beauty salon
Shops:	Gift shop Shops