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Sheraton New York Times Square Hotel New York City (NY)


811 7th Ave at 52nd Street, New York, NY, USA, New York City (NY), United States of America

Fantastic, 4.0
Based on 10 Guest reviews
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Offering excellent accommodations and service, Sheraton New York Times Square Hotel has 4 stars.

You'll have a lot of great options here, given the large collection of rooms. Staying here puts you within easy access of Rockefeller Center, St Patrick's Cathedral and Bryant Park. Victorian Gardens is an entertaining option for your New York visit. Cultural options in the vicinity include MoMA and Madame Tussauds. Nearby Madison Square Garden is a popular place for conferences and banquets.

Sheraton New York Times Square Hotel also has a restaurant and a bar/lounge on-site. One shop in this accommodation is a gift shop. Services offered here include a concierge service, a luggage storage and a late check-out option. Convene with colleagues in one of the meeting areas. Business guests visiting New York will be pleased to find a conference space and a business center here. Total room count is 1780.

The climate of Sheraton New York Times Square Hotel is controlled with air-conditioning. For your convenience, a housekeeping service is offered. For work or entertainment, the property offers rooms with high-speed Internet access. A Premium bedding set and a pillowtop mattress are part of the bedding options. The bathrooms are equipped with a bathroom amenities set, a complimentary toiletries set and a shower/bath combination.

Room types Back to top
Reviews Back to top
Fantastic, 4
10 Guest reviews
  • Location 4.5
  • Value 3.5
  • Rooms 4
  • Service 3.5
  • Cleanliness 4
  • Sleep quality 3.5
Alan Howell South Africa Spouse/partner July 2010 Easytobook traveller
 "Bell captain efficient"
Pros: Bell captain efficient
Cons: Lots, once again the room safe was locked on arrival and required waiting for security to open safe so that we could use same. fill up of tea and coffee etc eratic and incomplete. took four phone calls over a four hour period on the first evening to get anyone to provide a shower curtain which was missing from bathroom on arrival. an overpriced hotel with minimal if any service delivery. yhis was our second visit in five weeks. not a good experience!
Karen Johnson Australia Family with older children July 2010 Easytobook traveller
 "Staff were friendly and helpful"
Pros: Staff were friendly and helpful. location for a short stay was great.
Anonymous United States Group of friends July 2010 Easytobook traveller
 "If you want to be close to theaters and time square - it's a great location"
Pros: If you want to be close to theaters and time square - it's a great location. very comfortable beds.
Cons: The customer service at this hotel was horrible. beginning with check in - we waited until 11 p.m. for the second of our adjoining rooms to be ready - to trying to get a drop of cream for coffee from the restaurant - we were told to call room service to have it brought up to us - they could not give us cream while standing in the restaurant! these are just two of many incidents that we experienced in our two day stay. very noisy and lots of commotion - to be expected when staying on 7th ave i suppose - but would never choose this hotel again.
Anonymous United States Individual traveler June 2010 Easytobook traveller
 "Nice location, friendly staff, comfortable bed"
Pros: Nice location, friendly staff, comfortable bed
Cons: Elevators very slow, some broken, hallways very hot.
Alan Howell South Africa Spouse/partner June 2010 Easytobook traveller
 "Yes! the day we left and not that happy to be returning on 23rd july"
Pros: Yes! the day we left and not that happy to be returning on 23rd july. this hotel is not a patch on its hong kong counterpart. i would send some of the reception staff back for retraining in a course on good manners.
Cons: See above. not apleasant experience from poretage onwards. i will not voluntarily return.
Larry Brown United States Family with older children May 2010 Easytobook traveller
Berky United States Group of friends February 2010 Easytobook traveller
 "Great location with a friendly staff"
Pros: Great location with a friendly staff. very comfortable bed.
Cons: Mold in bathroom. carpeting buckled in hallway and stained in room. in need of a good scrubbing and updating.
Anonymous United States Spouse/partner January 2010 Easytobook traveller
 "Good location"
Pros: Good location
Cons: Needs updating. room was not well maintained and not a good value for the money.
Anonymous United Kingdom Family with kids September 2009 Easytobook traveller
 "Great location"
Pros: Great location. good swimming pool.
Cons: Concierge unhelpful and gave us totally inaccurate information about trains
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Hotel policies & services Back to top
 Check-in: From 15:00 Check-out: Until 12:00
 Internet: Wi-Fi Internet at additional cost in general areas only (lobby/reception etc.)
 Pet policy: Pets allowed
Rooms: 1780
  • Laundry service
  • 24-hour front desk
  • 24-hour room service
  • Dry cleaning/laundry service
  • Concierge
  • Luggage storage
  • Bell boy
  • Late check-out
  • Express check-in/out
  • Tours/ticket Assistance
General facilities:
  • Elevator
  • ATM/Cash machine
  • Multilingual staff
  • Entire property is non-smoking
  • Safe at front desk
  • Multiple Small Meeting Rooms
  • Newspapers
  • Breakfast Available (surcharge)
Extra common areas:
  • Restaurant
  • Bar/lounge
  • Ballroom
Business facilities:
  • Conference Facilities
  • Business center
  • Fitness center
Wellness facilities:
  • Massage services
  • Sauna
  • Health club
  • Spa/wellness center
  • Steam Room
  • Gift shop
  • Shops
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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