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The GEM Hotel - SoHo New York


135 E. Houston Street, New York, NY, United States of America

Fantastic, 4.0 5
Based on 436 Guest reviews

The 3-star rating reflects The GEM Hotel - SoHo's good quality.

Little Italy, China Town and Canal Street are within a short walk from here. Union Square Park and Gramercy Park are walkable from the accommodation. Why not stop by Victorian Gardens for fun and recreation. Both Agora Gallery and Soho Photo Gallery are quite close.

The GEM Hotel - SoHo offers a fine array of services, including a dry cleaning/laundry service, a concierge service and a luggage storage. There are 45 rooms to choose from.

The GEM Hotel - SoHo is completely non-smoking. The property HVAC system regulates indoor temperatures for maximum guest comfort. Enjoy free local calls on room phones. Rooms include useful features such as a stereo and an alarm clock. High-speed Internet access, provided in all rooms, lets you connect whenever you wish. This accommodation's bathrooms are fitted with a toilet, a bath and a designer toiletries set. Rooms here come with a coffee/tea maker.

Room types Back to top
Reviews Back to top
Fantastic, 4
436 Guest reviews
  • Location 4.5
  • Value 4
  • Rooms 3.5
  • Service 4
  • Cleanliness 4
  • Sleep quality 4
William B New York August 2013 traveller
 "GEM SoHo"
good location for my business needs / room ok but small desk light was broken AC is right next to desk so could not sit at desk and have AC on good place to hang your hat - but you are in NYC - you want to be out
Erla P New York Group of friends February 2013 traveller
 "Well located and clean and comfortable hotel"
The concierge was very helpful and friendly. The room is not big but big enough and very clean and cosy. The hotel is very well located and very easy to sleep since there is not a noice in the neighbourhood. I will definately use it again.
Anonymous BELGIUM Spouse/partner March 2012 traveller
 "Excellent service but much too noisy and"
Good part: Excellent service and good location. Very clean rooms and nice bubble Bad part: very small rooms and much too noisy during the night (from outside) Our room was located on the front of the hotel.
Dan Clifford United States Individual traveler December 2011 traveller
 "Very friendly responsive staff"
Pros: Very friendly responsive staff
Cons: I wasn't given a receipt for the stay. i was told it would be emailed to me but i never received it.

also i was given a basement room. that should've been very clear in the reservation that i was being put in the basement.
Anonymous Finland Spouse/partner October 2011 traveller
 "Very helpful staff, good location (close to shops, restaurants etc"
Pros: Very helpful staff, good location (close to shops, restaurants etc.), subway station nearby, very good value for money.
Cons: Rooms are small, but they all are in manhattan, so it was not really bothering me, since i was expecting it. only real negative thing was that they run out of towels one day and we didn't get new ones until 6pm even though we called to the reception. finally we had to go for a dinner without having a shower at all, which wasn't really nice after walking the whole day (our old towels were already picked up, so we couldn't use them either). they seemed to have a real issue with towels, since two other days it happened so that we got towels, but only for one person, not two (our reservation was for 2 persons). luckily we got more towels when we called to the reception and didn't have to wait more than 10min this time. despite of this towel episode everything was really great.
Anonymous United States Individual traveler August 2010 traveller
Anonymous Taiwan Spouse/partner August 2010 traveller
 "The room is clean and has convenient facilities"
Pros: The room is clean and has convenient facilities. free wifi. the hotel is near subway and a food supermarket. china town and little italy are within walking distance.
Sophie Dufouleur United Kingdom Group of friends June 2010 traveller
 "Very good location, spotless, staff are very helpful and nice too"
Pros: Very good location, spotless, staff are very helpful and nice too
cunningham United States Individual traveler October 2009 traveller
 "The location couldn't have been better for my needs in nyc"
Pros: The location couldn't have been better for my needs in nyc. having the subway and a whole foods market right across the street was wonderful. it was great having a frig and microwave in the room.......had the microwave worked, it would have been better!
Cons: The house-keeping left something to be desired. my room smelled strongly of mildew unless i kept the air conditioner on at all timmes. (the ac was necessary also because the room became very stuffy fast as it was small and the window could not be opened. one day my room was not made up at all, and a couple of other days it was done in the late afternoon. it looked like the vacuum was not passed on a regular basis, either
Bear Canada Individual traveler September 2009 traveller
 "Location was superb"
Pros: Location was superb.
Reviewer type
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Hotel policies & services Back to top
 Check-in: From 15:00 Check-out: Until 11:00
 Internet: Wi-Fi Internet free of charge in all rooms and general areas (lobby/reception etc.)
 Pet policy: Pets are not allowed.
Rooms: 45
  • 24-hour front desk
  • Photocopy center
  • Dry cleaning/laundry service
  • Wake-up calls
  • Fax service
  • Shoe polishing service
  • Tourist information
  • Concierge
  • Luggage storage
  • Express check-in/out
  • Tours/ticket Assistance
General facilities:
  • Elevator
  • Air-conditioning
  • Multilingual staff
  • Entire property is non-smoking
  • ATM/Cash machine
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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