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The Kimberly Hotel New York

   
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145 E 50th St, New York, United States of America

  Outstanding, 4.5 1091 Guest reviews
  • Location 4.5
     
  • Value 4.5
     
  • Rooms 4.5
     
  • Service 4.5
     
  • Cleanliness 4.5
     
  • Sleep quality 4.5
     
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3
A TripAdvisor Member New York January 2015 Easytobook.com traveller
 
 "Disappointing attitudes"
Stayed in August for 7 nights with my adult granddaughter for our eagerly anticipated first and probably only visit to New York. Apart from the driver from the airport the hotel staff are the first New York people you speak to and they are not a good example . I had booked a room with 2 double beds but when we got to the room we were given it had 1 king bed.
When we went back to reception I was told 'well we don't guarantee beds and I dont think we have any but I'll look'. I think my face was saying 'well I can't guarantee to stay here ' as they managed to find a room. What else is there to guarantee but the beds!
The rooms are spacious and with use of a kitchenette but the shower was very poor ,like standing in the warm rain, no power at all. Location is great too.
We did go to the roof bar one afternoon as it was advertised as residents being welcome for complimentary coffee and pastries. What an awful experience!
We were just pointed to a back room away from the other customers with a coffee machine and paper cups in one corner ,some old fruit in a bowl and stacked with boxes. We were not even spoken to by the bar staff. We just left. Later I spoke to the concierge about it as I was passing and I was still miffed and already knew (from other experiences which I wont bother with) that the reception staff weren't interested in the guests but was told she couldn't help and I needed to speak to reception. When I pointed out that they were miserable she said ' yes I know ,you have to pick your time, early morning staff are best! 'she continued to say that it would be best if I just put it on Trip Advisor as they take more notice of that!. I was shocked.
Later (as I was getting even more miffed) I decided to speak to the one receptionist that sometimes smiled who did apologise ,and I heard the other man with her whisper to her when he looked at the database ' Oh they're here for 7 nights! give them a breakfast' .I took this to mean that he realised we were spending a fortune to stay there...which actually almost made me laugh . Anyway long story short we took their free breakfast the next day but didn't enjoy it as the bar staff were as uninterested and non welcoming as they were before.
All the door men are wonderful but as one of them told me it's all about the money ,they earn much more than all the other staff and so are happy in their work!
This hotel definitely needs some staff training in customer service ,not what I expected at all.
4
Carole P Seattle Spouse/partner March 2012 Easytobook.com traveller
 
 "Hot Water"
It was not so jolly being in the annex as I imagine it would be in the main building. One felt a bit shunted aside.And there was only hot water available (very hot); even the water in the toilet was hot.
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The Kimberly Hotel New York
Outstanding, 4.5 5
Based on 1091 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.5
From $ 195
Hot Water

Fantastically located on the posh East Side, in midtown Manhattan, The Kimberly Hotel New York The hotel is within a 10-minute walk of Grand Central Station. Thanks to this very central situation, you can easily reach on foot major tourist attractions such as Times Square, the Theater District, City Music Hall and Rockefeller Center all within a 20-minute walk of the property. Furthermore, the hotel is just 30 minutes away from La Guardia Airport and one hour away from JFK International airport.

A real safe haven in the bustling American capital, the fashionable Kimberly Hotel offers refined elegance and European flair. You will find onsite incredible facilities such as an all-seasons rooftop bar, with heated floors and retractable glass walls and roof where breakfast buffet is served on weekdays. You can work out in the on-site fitness center or receive passes for the off-site pool at the New York Health and Racquet Club. The hotel also offers yacht tours through the tour desk. Additionally, the hotel offers issues of the New York Times to guests Monday through Saturday.

The Kimberly Hotel New York offers 185 rooms and suites each uniquely designed to meet the needs of leisure and business travelers alike. The suites and rooms are among the largest of their kind in Manhattan, and most offer an outdoor covered balcony. You will have access to many in-room amenities such as video games, in-room fax, in-room safe, bathrobes, honor bar, and goose down comforter and pillows.  Furthermore, in addition to flat-screen televisions and antique-style furnishings the rooms also have white Italian bedding and large windows overlooking the city.

March 2012

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The Kimberly Hotel New York
145 E 50th St, New York, 10022, United States of America
The Kimberly Hotel New York
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With rooms among the largest of their kind in Manhattan, this 4-star New York hotel is ideally located near Times Square.

Fantastically located on the posh East Side, in midtown Manhattan, The Kimberly Hotel New York The hotel is within a 10-minute walk of Grand Central Station. Thanks to this very central situation, you can easily reach on foot major tourist attractions such as Times Square, the Theater District, City Music Hall and Rockefeller Center all within a 20-minute walk of the property. Furthermore, the hotel is just 30 minutes away from La Guardia Airport and one hour away from JFK International airport.

A real safe haven in the bustling American capital, the fashionable Kimberly Hotel offers refined elegance and European flair. You will find onsite incredible facilities such as an all-seasons rooftop bar, with heated floors and retractable glass walls and roof where breakfast buffet is served on weekdays. You can work out in the on-site fitness center or receive passes for the off-site pool at the New York Health and Racquet Club. The hotel also offers yacht tours through the tour desk. Additionally, the hotel offers issues of the New York Times to guests Monday through Saturday.

The Kimberly Hotel New York offers 185 rooms and suites each uniquely designed to meet the needs of leisure and business travelers alike. The suites and rooms are among the largest of their kind in Manhattan, and most offer an outdoor covered balcony. You will have access to many in-room amenities such as video games, in-room fax, in-room safe, bathrobes, honor bar, and goose down comforter and pillows.  Furthermore, in addition to flat-screen televisions and antique-style furnishings the rooms also have white Italian bedding and large windows overlooking the city.

Hotel policies & services
 Check-in: From 15:00 Check-out: Until 12:00
 Payment:                 Visa, MasterCard, American Express, Diners Club, Discover, JCB, Visa Debit, Visa Electron, Carte Blanche
Note: the hotel can pre-authorize your card before arrival; they check for sufficient funds in order to guarantee your booking.
 Internet: Wi-Fi Internet free of charge in general areas only (lobby/reception etc.)
Wired Internet at additional cost in the rooms only
 Parking: Valet parking service, Paid parking, Paid Valet Parking
Paid parking is available at the hotel.
 Airport shuttle: Paid Area Shuttle Service
 Pet policy: Pets are not allowed.
Rooms: 188
Services:
  • Laundry service
  • 24-hour front desk
  • 24-hour security
  • Babysitting
  • Translation/interpreting services
  • Concierge
  • Room service - limited hour
  • Shoe polishing service
  • Daily newspaper
  • Voicemail
  • Late check-out
  • Tours/ticket Assistance
  • 24-hour room service
  • Dry cleaning/laundry service
  • Luggage storage
  • Bell boy
  • Wedding Services
General facilities:
  • Elevator
  • Currency exchange
  • Air-conditioning
  • Access for disabled
  • Ice machine
  • Multilingual staff
  • Banqueting service
  • Entire property is non-smoking
  • Newspapers
  • Electronic key card
  • Vending Machine
  • Breakfast Available (surcharge)
Extra common areas:
  • Restaurant
  • Bar/lounge
  • Terrace
  • Rooftop Terrace
  • Multiple Bars/Lounges
Business facilities:
  • Conference Facilities
  • Business center
Activities:
  • Fitness center
  • Free Use of nearby Fitness Center
Wellness facilities:
  • Massage services
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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