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The Benson Hotel, A Coast Hotel Portland (OR)

 
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309 SW Broadway, Portland, OR, USA, Portland (OR), United States of America

  Fantastic, 4 1618 Guest reviews
  • Location 4.5
     
  • Value 4
     
  • Rooms 4
     
  • Service 4.5
     
  • Cleanliness 4.5
     
  • Sleep quality 4.5
     
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2
Ashley P Portland March 2015 Easytobook traveller
 
 "Great location, not so great customer service."
Nice hotel, great location and pet friendly. I would give it a 4 or 5 star rating. But the receptionist checked me in on 3/10 made me drop it to two star rating.
The first receptionist was on the phone when I walked to the front desk. Then the second receptionist showed up, and started helping the person behind me. I told her I was here first, she said "I thought she's (the 1st receptionist) helping you." I told her the first receptionist was on the phone all the time, I had not been helped. But the second receptionist kept helping the next customer, totally ignored what I said. This is RUDE!!!

Finally the first receptionist finished her phone called and checked me in. After checking my id and credit card, she wanted me to give her a hard copy of my booking confirmation. I told her I was not familiar with the area and I didn't know where to find a printer. I showed her my booking confirmation on my phone, but she insisted I have to give her a hard copy. This is nonsense. While I made my reservation, no one told me that I have to print that out. As a tourist in the town, I don't even know where I can find a printer to use. Also, she told me the parking is $35, then when I walked out of the front door, i saw the valet parking desk sign says $33.
The receptionists are not helpful at all!!! They don't know what they are doing! TOTALLY UNPROFESSIONAL AND UNFRIENDLY!

Fortunatelly, the person checked me out was friendly and knew what she's doing..... And she didn't ask me the print out of my booking confirmation!
5
Anonymous United States Group of friends January 2012 Easytobook traveller
 
 "Service, lobby, experience wonderful"
Pros: Service, lobby, experience wonderful.
Cons: Our only negative was that we all were planning to take hot baths after our conference days. the surface of the bath tub was peeling and quite unappealing. for a nice hotel, i would have expected a decent tub.
5
Anonymous United States Individual traveler February 2011 Easytobook traveller
 
 "All staff members were helpful and courteous"
Pros: All staff members were helpful and courteous.
Cons: Parking was too expensive and the hairdryer was low quality.
5
Anonymous United States Spouse/partner February 2011 Easytobook traveller
 
 "Loved the lobby"
Pros: Loved the lobby. so festive at christmas.
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The Benson Hotel, A Coast Hotel Portland (OR)
Fantastic, 4.0 5
Based on 1618 Guest reviews
  • Location
    4.5
  • Cleanliness
    4.5
  • Service
    4.5
Service, lobby, experience wonderful

Looking for something on a grand scale? The Benson Hotel, A Coast Hotel offers an extensive room selection. The 4-star rating promises an enjoyable stay in Portland.

In addition to your comfortable private quarters, The Benson Hotel, A Coast Hotel offers great public spaces, such as a bar/lounge. Satisfy your hunger at one of the 2 restaurants. The fine hospitality here includes a limousine service, a late check-out option and a baby-sitting service. The property offers 18 meeting rooms. Guests visiting Portland for work will be pleased to find both a conference space and a business center here. Booking here means you can bring a pet, too. Find everything you need for your Portland visit in one of the 287 rooms here. Guests with cars can use a paid valet parking service. Transportation options offered at this location include a paid airport shuttle bus.

The Benson Hotel, A Coast Hotel gives guests control over their room air-conditioning. No need to find a cyber café, in-room wireless high-speed Internet access (complimentary) is included. The guestrooms offer a hypo-allergenic bedding set (upon request), a Premium bedding set and a Tempur-pedic mattress. All bathrooms have a bathroom amenities set, a complimentary toiletries set and a shower/bath combination. Rooms equipped with kitchen supplies such as a coffee/tea maker, a microwave (upon request) and a refrigerator (upon request) are available here.

January 2012

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The Benson Hotel, A Coast Hotel Portland (OR)
309 SW Broadway, Portland, OR, USA, Portland (OR), Oregon, 97205, United States of America
The Benson Hotel, A Coast Hotel Portland (OR)
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Looking for something on a grand scale? The Benson Hotel, A Coast Hotel offers an extensive room selection.

The 4-star rating promises an enjoyable stay in Portland.

In addition to your comfortable private quarters, The Benson Hotel, A Coast Hotel offers great public spaces, such as a bar/lounge. Satisfy your hunger at one of the 2 restaurants. The fine hospitality here includes a limousine service, a late check-out option and a baby-sitting service. The property offers 18 meeting rooms. Guests visiting Portland for work will be pleased to find both a conference space and a business center here. Booking here means you can bring a pet, too. Find everything you need for your Portland visit in one of the 287 rooms here. Guests with cars can use a paid valet parking service. Transportation options offered at this location include a paid airport shuttle bus.

The Benson Hotel, A Coast Hotel gives guests control over their room air-conditioning. No need to find a cyber café, in-room wireless high-speed Internet access (complimentary) is included. The guestrooms offer a hypo-allergenic bedding set (upon request), a Premium bedding set and a Tempur-pedic mattress. All bathrooms have a bathroom amenities set, a complimentary toiletries set and a shower/bath combination. Rooms equipped with kitchen supplies such as a coffee/tea maker, a microwave (upon request) and a refrigerator (upon request) are available here.

Hotel policies & services
 Check-in: From 16:00 Check-out: Until 12:00
 Internet: Wi-Fi Internet at additional cost in general areas only (lobby/reception etc.)
 Parking: Paid Valet Parking, Parking Nearby
 Airport shuttle: Airport Transportation (surcharge)
 Pet policy: Pets allowed
Rooms: 287
Services:
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Limousine service
  • Concierge
  • Luggage storage
  • Room service - limited hour
  • Bell boy
  • Late check-out
  • Tours/ticket Assistance
  • Express check-in/out
  • Babysitting
General facilities:
  • Elevator
  • Pets allowed
  • ATM/Cash machine
  • Multilingual staff
  • Fireplace
  • Entire property is non-smoking
  • Safe at front desk
  • Multiple Small Meeting Rooms
  • Newspapers
  • Coffee in the Lobby
  • Breakfast Available (surcharge)
  • Currency exchange
  • Air-conditioning
Extra common areas:
  • Bar/lounge
Entertainment:
  • Ballroom
Business facilities:
  • Conference Facilities
  • Business center
Activities:
  • Fitness center
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. We are not responsible for any inaccuracies in the photos.
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