Show all hotels in Hanoi

Sofitel Legend Metropole Hanoi  

15 Ngo Quyen Street, Hoan Kiem District, Hanoi

   
  Outstanding, 4.5 1081 Guest reviews
  • Value 4
     
  • Rooms 4.5
     
  • Service 4.5
     
  • Cleanliness 5
     
Close
Sorry, no reviews are available yet
In partnership with
Close
 
  •  
  •  
  •  
  •  
You know you book the best if you go for Sofitel Legend Metropole Hanoi with 5 stars. You are not limited as there are a lot of rooms here. A stay here gives you close proximity to popular attractions that include Bay Mau Lake and Huc Bridge. Saint Joseph’s Cathedral, in the hotel's close surroundings, is an interesting place to visit. Insightful options, Hoa Lo Prison and Museum of Revolution are in the near surroundings. Points of interest like Ly Thai Lo Statue are close-by.

Sofitel Legend Metropole Hanoi offers 3 restaurants. Guests are free to make use of common areas, such as a bar/lounge, a terrace or a BBQ/picnic area, provided in this hotel. Also present here is an outdoor swimming pool, in addition to a pool bar and a swim-up bar. A sauna can be found on-site and, along with a spa tub and a steam room. On-site shopping is available; there is a gift shop. A translation service is part of the services here, and so are a shoe polishing service and a late check-out option. Features designed with business guests in mind include a conference space and a business center, as well as an audio-visual equipment set. There are 364 well appointed rooms. Guests of this hotel may want to make use of a paid airport shuttle bus, or perhaps a paid area shuttle bus, which are both provided.

In your Sofitel Legend Metropole Hanoi room air-conditioning is provided as standard. A wake-up service is provided when you stay in the rooms of this accommodation, alongside a daily housekeeping service, both provided for your comfort and convenience. Guests are offered wireless internet access to stay online. Every room here is equipped with a generous selection of modern amenities, including a DVD/VCR player. In the bathrooms of the rooms available, a handheld showerhead, a shower/bath combination and a deep soaking bath are offered.
Sofitel Legend Metropole Hanoi
Outstanding, 4.5 5
Based on 1081 Guest reviews
  • Rooms
    4.5
  • Cleanliness
    5.0
  • Service
    4.5
From $ 200
Outstanding

You know you book the best if you go for Sofitel Legend Metropole Hanoi with 5 stars. You are not limited as there are a lot of rooms here. A stay here gives you close proximity to popular attractions that include Bay Mau Lake and Huc Bridge. Saint Joseph’s Cathedral, in the hotel's close surroundings, is an interesting place to visit. Insightful options, Hoa Lo Prison and Museum of Revolution are in the near surroundings. Points of interest like Ly Thai Lo Statue are close-by.

Sofitel Legend Metropole Hanoi offers 3 restaurants. Guests are free to make use of common areas, such as a bar/lounge, a terrace or a BBQ/picnic area, provided in this hotel. Also present here is an outdoor swimming pool, in addition to a pool bar and a swim-up bar. A sauna can be found on-site and, along with a spa tub and a steam room. On-site shopping is available; there is a gift shop. A translation service is part of the services here, and so are a shoe polishing service and a late check-out option. Features designed with business guests in mind include a conference space and a business center, as well as an audio-visual equipment set. There are 364 well appointed rooms. Guests of this hotel may want to make use of a paid airport shuttle bus, or perhaps a paid area shuttle bus, which are both provided.

In your Sofitel Legend Metropole Hanoi room air-conditioning is provided as standard. A wake-up service is provided when you stay in the rooms of this accommodation, alongside a daily housekeeping service, both provided for your comfort and convenience. Guests are offered wireless internet access to stay online. Every room here is equipped with a generous selection of modern amenities, including a DVD/VCR player. In the bathrooms of the rooms available, a handheld showerhead, a shower/bath combination and a deep soaking bath are offered.

Show reviews

Sofitel Legend Metropole Hanoi
15 Ngo Quyen Street, Hoan Kiem District, Hanoi, Ha Noi, 10000, Vietnam
Sofitel Legend Metropole Hanoi
Room types
 
Select your dates of travel first
: Opera wing, premium room
Close

One Queen Bed Premium bedding includes triple sheeting, down duvet, and down blanket. 32 square meters . Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Historical wing, luxury room
Close

One Queen Bed Premium bedding includes triple sheeting, down duvet, and down blanket. 32 square meters . Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning and ceiling fan.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Historical wing, luxury room
Close

Two Single Beds Premium bedding includes triple sheeting, down duvet, and down blanket. 32 square meters . Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning and ceiling fan.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Opera wing, premium room
Close

Two Single Beds Premium bedding includes triple sheeting, down duvet, and down blanket. 32 square meters . Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Opera wing, grand premium room
Close

One King Bed Premium bedding includes triple sheeting, down duvet, and down blanket. Pillow menu. 48 square meters . Windows open to view of the city , garden , and pool . Desk. iPod docking station . LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Free local calls. Laptop-compatible safe. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include television, hair dryer, and designer toiletries. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Historical wing, grand luxury room
Close

One Queen Bed Premium bedding includes triple sheeting, down duvet, and down blanket. 37 square meters . Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning and ceiling fan.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Opera wing, prestige suite
Close

One King Bed Premium bedding includes triple sheeting, down duvet, and down blanket. Pillow menu. 64 square meters . Windows open to view of the city , garden , and pool . Living room . Desk. iPod docking station . LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Free local calls. Laptop-compatible safe. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include television, hair dryer, and designer toiletries. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Historical wing, grand luxury room
Close

Two Single Beds Premium bedding includes triple sheeting, down duvet, and down blanket. 37 square meters . Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning and ceiling fan.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Opera wing, grand premium room
Close

Two Single Beds Premium bedding includes triple sheeting, down duvet, and down blanket. Pillow menu. 48 square meters . Windows open to view of the city , garden , and pool . Desk. iPod docking station . LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Free local calls. Laptop-compatible safe. Minibar. Ensuite bathroom includes separate bathtub and shower with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: One king bed garden view
Close

One King Bed Premium bedding includes triple sheeting, down duvet, and down blanket. Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard
: Opera wing, premium room garden
Close

Two Double Beds Premium bedding includes triple sheeting, down duvet, and down blanket. Windows open to view of the city , garden , and pool . Desk. LCD television with satellite channels and DVD player. Complimentary wired and wireless Internet access . Laptop-compatible safe. Minibar. Ensuite bathroom includes shower/tub combination with handheld showerhead. Bath amenities include hair dryer, designer toiletries, and makeup/shaving mirror. Bathrobes and slippers. Air conditioning.

Room facilities

  • Air-conditioning
  • Baby cot
  • Bathroom Scale
  • Bathroom amenities
  • Blackout Drapes/Curtains
  • Bottled water
  • City View
  • Climate Control
  • Coffee/tea maker
  • Complimentary Newspaper
  • Complimentary Toiletries
  • DVD/VCR player
  • Daily Housekeeping
  • Designer Toiletries
  • Electronic key card
  • Garden View
  • Hairdryer
  • Handheld Showerhead
  • Hypo-Allergenic Bedding - Upon Request
  • In-room Childcare (surcharge)
  • Individually Furnished
  • Iron and ironing board - upon request
  • LCD Television
  • Magnifying mirror
  • Massage services
  • Minibar
  • Opening Window
  • Pool View
  • Premium Bedding
  • Private Bathroom
  • Roll-away beds
  • Safe
  • Satellite TV
  • Shower/Bath Combination
  • Slippers
  • Soundproof room
  • Telephone
  • Telephone in bathroom
  • Turndown service
  • Voicemail
  • Wake-up calls
  • Wired high-speed Internet access (complimentary)
  • Wireless high-speed Internet access (complimentary)
  • Work desk
  • Yard

Hotel policies & services

 Check-in: From 14:00 Check-out: Until 11:00
 Internet: Wireless high-speed Internet access (complimentary), Free wired Internet, Computer Station
 Parking: Parking Nearby, Parking Nearby (surcharge)
 Shuttle service: Airport Transportation (surcharge)
Rooms: 364
Services:
  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • Car rental desk
  • Doctor on call
  • Translation services
  • Dry cleaning/laundry service
  • Limousine service
  • Concierge
  • Fax service
  • Shoe polishing service
  • Bell boy
  • Event Catering
  • Cell Phone Rental
  • Computer Rental
  • Technology Helpdesk
  • Wedding Services
  • Tours/ticket Assistance
General facilities:
  • Elevator
  • Air-conditioning
  • Atm/cash machine
  • Multilingual staff
  • Banqueting service
  • Safe at front desk
  • Multiple Small Meeting Rooms
  • Newspapers
  • Suitable for Children
  • Breakfast Available (surcharge)
  • Video Library
  • Doorman/doorwoman
  • [8-840:8-840]
Extra common areas:
  • Garden
  • Restaurant
  • Library
  • Arcade/Game Room
  • Exhibit Space
  • Multiple Bars/Lounges
  • Number of Coffee Shops/Cafés
  • Rooftop Terrace
Entertainment:
  • Ballroom
Business facilities:
  • Conference Facilities
  • Business center
  • Secretarial service
  • Audio-visual Equipment
Activities:
  • Fitness center
Wellness facilities:
  • Sauna
  • Massage services
  • Hairdresser
  • Health club
  • Spa/wellness center
  • Spa Tub
  • Steam Room
Shops:
  • Gift shop
  • Shops
Swimming Facilities:
  • Outdoor swimming pool
  • Pool bar
  • Swim-up Bar
Food & beverage: Spices Garden Restaurant - This poolside restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Le Beaulieu Restaurant - Overlooking the city, this fine-dining restaurant serves breakfast, lunch, dinner, and brunch. A children's menu is available.

Angelina Restaurant - Overlooking the city, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Le Club Bar - This poolside restaurant serves breakfast, lunch, dinner, and afternoon tea. Guests can enjoy drinks at the bar. A children's menu is available.

Le Terrasse du Metropole - This café overlooks the city.

24-hour room service is available.

Customers who viewed "Sofitel Legend Metropole Hanoi" also viewed:

0 Rooms

Compare ?

Please provide this reference number to our customer service center representative on request, so we can help you better