Help and FAQ
General
A. EasyToBook.com is an online hotel reservation agency. We offer over 110.000 selected hotels worldwide with discounts up to 80%. Our reservation service is available for anybody and is FREE to use, we do NOT CHARGE any fees to our customers, our reservation service is complimentary. Remember that each time you make a reservation via EasyToBook.com you are saving money.
A. Because we sell such a high volume of hotel rooms through our website, we have strong buying power with the hotels we work with. We negotiate the best rates we possibly can and we pass those savings on to our customers.
Find hotels in Search
- Find hotels in Search:
To search for a list of hotels that have rooms available for your chosen requirements like city and dates, you can use our 'Find hotels in City' search function which can be found on the home page. You simply select your arrival and departure dates together with the required room types and click on 'Search'. Our search system will check all the hotels and present you with a list of all those that are available based on your requirements. -
After your list of hotels is displayed, you can refine your selection via our 'Refine Search' option located on the left hand side and above the displayed hotels in the 'result-list' page.
There are three ways to do this:
- 'Change Search' which allows you to change your selected requirements.
- 'Refine search' which allows you to narrow down your search by choosing specific requirements.
- 'Sort by' which allows you to sort your search results.
A. A simple step by step guide to making a booking. If you require any further assistance please contact us.
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Select room(s)
Once you have chosen your selected room(s) and hotel, click on the 'Book' button.
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Fill in the Booking Form
Notice that after you have clicked the 'Book' button, a Booking Form will appear. Please complete the fields as accurately as possible. When you have finished with the Booking Form click on the button 'Confirm Booking'.
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You will receive the Booking Confirmation via e-mail.
On the 'Booking Confirmation' page you will find a summary of your booking. Directly after making the booking you will receive your confirmation by e-mail.
A. You will need to contact EasyToBook.com directly either by phone or by email. If you wish to make changes to the length of your booking or to the number or type of rooms which you have reserved, send us an e-mail stating your Booking Number and explaining exactly what changes you would like to make. Providing the hotel has availability we will then amend the booking for you and send you an e-mail confirming the new booking details. If the hotel is not able to fulfill your request we will let you know, suggesting some alternative arrangements for your consideration.
If you wish to reduce the length of your stay, this will be in accordance with the cancellation policy of the hotel.
If you contact us outside our office hours or if the reservation desk of the hotel is closed we will not be able to let you know immediately whether your request can be met. However we will let you know as quickly as possible.
If you wish to reduce the length of your stay, this will be in accordance with the cancellation policy of the hotel.
If you contact us outside our office hours or if the reservation desk of the hotel is closed we will not be able to let you know immediately whether your request can be met. However we will let you know as quickly as possible.
A. Before cancelling your booking please read carefully the cancellation policy which you will find in My Booking.
EasyToBook.com cancellation procedure:
After reading the cancellation policy, if you are sure that you would like to proceed with a cancellation please follow the easy steps below:
EasyToBook.com cancellation procedure:
After reading the cancellation policy, if you are sure that you would like to proceed with a cancellation please follow the easy steps below:
- Open the booking confirmation email that was sent to you. Take note of the booking number and password which appear in the 'booking info' section of the e-mail. You can then either scroll down the email to the section entitled CANCELLATIONS to find a link to the My Booking page or use the link below:
My Booking - The link My Booking will take you to the 'My Booking' page. Here you will need to enter your booking number and password and then log into your booking.
- You will then be presented with a page displaying your booking details. Here you can cancel your booking by clicking on: 'Cancel the booking'.
- Once you have chosen to cancel your booking you will be redirected to a page advising you that "Your booking has been cancelled".
- When you receive the cancellation e-mail it will look like the original confirmation email but will clearly state "BOOKING CANCELLATION" at the top.
A. If you do not receive your cancellation confirmation e-mail it is your responsibility to inform EasyToBook.com as soon as possible so that we can check to ensure that your booking was cancelled correctly. Please be aware that the cancellation of your booking can not be considered confirmed until you have received this cancellation email.
A. If you do not cancel and do not arrive at the hotel, a non-arrival fee will be charged to your credit card. This is normally equal to the cost of the first night of your stay depending on the policy of the hotel at which you have made your booking.
A. EasyToBook.com strives to provide excellent customer service, combined with one of the best and most efficient online booking engines available. When you book your room through EasyToBook.com, the booking process is fast, straightforward and accurate. However, the customer relationship doesn't end the moment you make a booking; we provide various means for you to interact with our customer care team, which is available to support all of your after-sales needs.
Payment for bookings
A.The easytobook.com services are completely free! Payments are only for the booked room, for the easytobook.com rates provided on our website. Easytobook.com will make the booking for you with the hotel and in so doing will pass on your credit card details to the hotel you have booked with us. For some deals your card will be charged before arrival, this will be stated in the descriptions of the hotel of your choice. In case of payment by debit card, a pre-authorization may put a hold on an amount on your account in order to ensure sufficient funds.
A. After selecting a hotel on EasyToBook.com you will be taken through a simple booking process in which you will be asked to provide certain information, including your card details. The hotel requires your card details to guarantee your booking, and for some bookings a (partial) prepayment is required. If there is no prepayment required, you pay at check-in, in cash (most of the times this option is accepted by the hotel) or with an alternative card, if the hotel accepts this card type.
A. You will be required to enter the following credit card details on the booking form: full credit card number, expiration date and the full name as stated on the credit card. Some hotels will also request the validation code (CVC) from your credit card.
A. EasyToBook.com sends your credit card details to the reservations department of the hotel you have booked. The hotel may carry out an electronic pre-authorization to ensure that the credit card is valid and that there are sufficient funds available on your account to cover the costs. This is the standard room reservation procedure used throughout the world. For some deals prepayment is required. In case of payment by debit card, the pre-authorization may put a hold on an amount on your account in order to ensure sufficient funds.
A. On arrival or departure at the reserved hotel (depending on the hotel policy), you are required to arrange the full payment for your accommodation at the rate you booked on EasyToBook.com. The payment to the hotel can be made with credit card or cash. The other circumstances in which your credit card will be charged by the hotel are:
- If you do not cancel your booking and do not arrive at the hotel.
(In this case the hotel will charge a no-show fee which in most cases is equal to the cost of the first night of your booking). - If you cancel your booking after the cancellation deadline.
(In this case the hotel will charge a late cancellation fee which in most cases is equal to the cost of the first night of your booking). - If you book a Hot Deal, Advanced booking, Last minute deal or any other kind of special booking in which different conditions and policies are mentioned in the room description and on the booking screen. In this case the hotel will charge your card for the cost of the first night or for the full amount of the booking in advance depending on the conditions of the booking. Please note that such special bookings cannot be amended or cancelled.
A. Yes, usually it is possible to pay cash when you arrive at the hotel, although in a few hotels this might not be an option. However, in order to make a booking you will be required to provide credit card details which will be used to guarantee your booking.
A. Most of the hotels available to book via EasyToBook.com accept all major credit cards. However there are exceptions and this will be stated on the website, where your choice of payment methods will be limited by the type of credit cards that the hotel accepts.
Rates
A. Rack Rates are the rates that a hotel would offer to you if you approached them directly for a booking. Rack Rates are non-discounted prices.
A. All hotel rooms sold through our website are discounted, which means they are always cheaper than the rack rates. We sell a high volume of hotel rooms through our website, and this means we have strong buying power with the hotels we work with. We negotiate the best rates we possibly can and we pass those savings on to our customers. Please be aware rates can be subject to currency fluctuations. For currency
exchange rates, check the Currency Converter
A. All the rates shown on our website are per room, and never per person.
A. This is dependent upon the hotel at which you make your booking. Many hotels include tax in their room prices, however some others do not and the tax will therefore be an additional cost which needs to be taken into consideration. It will be stated on the hotel webpage whether the price includes or excludes tax or any other additional charges. Normally city tax is around 5% to 10% of the room rate, dependent upon the city.
A. This is dependent upon the hotel at which you make your booking. To find out if breakfast is included in the rate you need to go to the hotel webpage of your chosen hotel. On this page we indicate whether breakfast is included in the room rate or not and where breakfast is not included, we provide you with the cost of breakfast per person and per serving.
A. This is dependent upon the hotel at which you make your booking. Many hotels allow very young children to stay in their parents' bed free of charge, however the age requirement differs depending on the policy of the specific hotel. This may be listed on the main information page of the hotel. If you have any questions regarding the child policy of a particular hotel please contact us by phone or e-mail.
A. This is dependent upon the hotel at which you make your booking. Most hotels offer roll-away beds and cots for children, however these may be at a charge and dependent upon availability. This may be listed on the main information page of the hotel. To find out more information on the availability and cost of extra roll-away beds or cots for a certain hotel, please contact us by phone or e-mail.
A. This is dependent upon the hotel at which you make your booking. For more information regarding minimum age restrictions please contact us by phone or e-mail.
Special requirements
A. At EasyToBook.com we try our best to make your stay as perfect as possible and we realize the importance of personal preferences. When making a booking you can enter any special requests into the 'Remarks' box and these will then be passed on directly to the hotel who will try their best to accommodate your requirements. However, neither ourselves nor the hotel can guarantee that your request will be met.
A. This depends on the availability of rooms at your hotel. When we send your booking through to your chosen hotel, they enter your name into the system, and allocate you a room for your stay. If the room that you are booked into is occupied the night before your stay then it will not be possible for you to have an early check-in. This is because check-out time for the guests before you is normally 11:00, and the housekeeper needs time to clean your room. If the room you have been booked into is not occupied the night before your stay then it may be possible to have an early check-in. It is advisable to request an early check-in when making your booking using the 'Remarks' box, and then to contact your hotel the night before your stay to see if your request can be accommodated.
A. Normally this is not possible because the housekeeper will need to prepare the room for the next guest. If you require a late check-out you can make a request whilst making your booking using the remarks box. The hotel will then try its best to accommodate your request.
A. The majority of hotels do allow this. Most hotels have a concierge desk where you can leave your bags before checking-in. In other hotels where there is not a concierge desk, it is sometimes possible to leave your bags behind the reception desk before your checking-in time.
