Zenit Borrell Barcelona    

We enjoyed a relaxing 3 days in Barcelona knowing we had a clean, comfortable hotel room to return to each evening. The breakfast catered well for our needs and gave us a good start to our day. The staff were pleasant and efficient.

Pros: Clean rooms. good connection to metro.
Cons: Not a few minutes walk from sants estatio, as they tell in their homepage..

Pros: The stay was very pleasant and safe. it was in a great location with great transport links to wherever we wanted to go
Cons: We wanted two single beds in the room but only got a double which was not ideal

Pros: Clean, friendly staff, good location, quite at night
Cons: Very minor but toilet roll holder too close to toilet. can be quite sharp if you forget!

Pros: The hotel is very clean and modern, and the rooms are well equipped. requested a balcony and managed to stay in one- brilliant extra! the hotel is only a short walk away from hospital clinic metro, which has great connections to the city and main attractions. great cheap restaurants and bars close by compared to the inner city, and shops which sell cans of beer for 60cent! would love to stay here again!
Cons: We were told we had used the mini bar when we checked out, which we had not. problem was resolved very quickly. restaurant did not have enough staff, and although food was delicious and well priced, our starters was cold.

Pros: The first thing you will notice about the hotel and the rooms is cleanliness and great maintenance. that is something that nobody could complain about and in my opinion, the only positive aspect about this hotel.
Cons: Service & facilities:
- when i first got to the hotel it was sunday afternoon and i was really hungry. i picked up the phone and called the room service after i had a look at this tempting menu they have planted in the rooms. a voice replies to me in spanish, i tried to communicate and that voice could only speak spanish!!! after a while, was transferred to the reception desk and the gentleman tells me that it was 4pm and the room service are closed daily from 4 to 8pm!!!!
- the fridge (minibar) was less cold than the outside temperature and it's not that mine was the only one not working. my friends in the other room were lucky enough to have a balcony where they preferred to keep their drinks than to keep it in that useless fridge!
- the tv and tv channels were a disaster. all channels are in spanish. the only non-spanish channels were cnn, raiuno, mtv europe and al-jazeera. try spending one day in bed there and believe me it's a torture!

hotel staff:
- back to that story on room service, what kind 4 star hotel in a so called "touristic" city like barcelona would hire someone who can only speak spanish?!
- this is how nice and friendly are the staff members of zenit borell: we bought a nice bottle of red wine on our way back home but of course none of us remembered to get a wine opener. so we call the reception and ask for one. the gentleman replies that the hotel cannot provide us with that or help us open it the hotel can only open wine bottles that we buy from the hotel!!!
- finally, the last straw. while checking out we asked the staff to call a taxi to pick to the airport. the "nice" gentleman at the reception desk apologizes because the phone lines are down in barcelona! that was really unacceptable. i gave my mobile phone to the gentleman and ask him to make an international call to call a taxi for us because i wasn't going to walk out there in the rain with my luggage and look for a taxi myself. so he suddenly "remembered" that they might have a mobile phone inside. he disappeared for a minute and our taxi was here in 10 minutes!!

Pros: Helpful and friendly staff. with the first room a bit noisy outside they moved us to a quieter room, no trouble.
Cons: They charged my debit card a night's charge the day before i arrived then charged me the two nights at the edn of my stay. after a couple of phone calls the amount was re-credited but that meant my account was €130 short for a week. they said it was my bank but how could that be as they originated the original charge. a bit worrying.

Pros: Very clean and nice rooms
Cons: Staff could have been more friendly

Pros: Friendly staff in restaurant, but bad experience with reception people ! good location after studying maps! close to railway sation sants and metro.

Pros: Very clean, quiet
Cons: Breakfast, not enough fruit on offer, too much cakes and biscuits. dinner, menu changed once during week. hotel a good 20mins. walk to la ramblas.

Cons: No mirror in the bedroom/no teas maid in the room. language barrier - english not good with some of the staff.

Cons: Beware - the food is typical catalan. we were on half board but could not stomach most of the food on offer. in fact we ate out on the second night because the menu was the same and there was nothing we liked. we asked for some explanations of the menu but staff did not speak english (that's not a criticism!).continental breakfast was however ok. for the price paid it was not the experience we had expected and in hindsight wish we had booked a 3* in a more convenient location for similar or cheaper price.

Pros: The room was a good size, clean and tidy. staff were very friendly and tried all they could to help. the hotel location was very handy for the metro ( only 2 minute walk.) will use again when we return.

Pros: This was a clean, well organised, friendly hotel. the food was lovely, portions were not huge but there were 3 courses which was plenty.

Pros: All staff were very helpfull, breakfast every morning was more than ample, rooms were cleaned and fresh towels every day!
Cons: Bar staff a bit slow (but prices good when considering its a 4 star hotel)!