+31-20-5313300
Bocagrande, Carrera 3 No. 4-101, Cartagena, Colombia
| Internet: | Wired Internet, Wi-Fi Internet connection |
| Parking: | Free parking |
| Rooms: | 35 |
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| General facilities: |
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| Important information & conditions: | This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast, if one is offered. All guests staying in hotel guestrooms must be registered with the hotel. |
| Cancellation policy: | You can change or cancel this deal free of charge up to 72 hours before your check-in date. Please take into account that the check-in date starts at 00:00 (local time). Free cancellation can be made up until 3 days before the check-in day. For cancellations made after this time a cancellation fee of 100% of the first night will be charged. All times refer to the local time at the property. For no-show, 100% of the first night will be charged. |
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sdtaff were very helpful and flexible.
Cons: My main complaint comes from the map used`by the hotel on www.hotelbookers.com and photographs on other sites which make it clear this hotel is facing the beach in cartagena, without the need tlo cross the busy street which runs along the coast. we were bitterly disappointed when the taxi driver dropped us in front of the hotel a full 2 blocks from the coast road.
when i approached the hotel staff that could speak english they claimed they didn't submit the map i showed them on my laptop. they also claimed i was the first person ever to make this compalaint...something i find hard to believe. as a small concession they upgraded me to a superior double with outside window (the standard double rooms have no outside window.) breakfast was adequate, although the coffee left a lot to be desired. to be fair to the hotel and its staff, apart from the initial problem, they were very helpful, and considering the high prices of accomodation in cartagena, this hotel does represent good value for money.