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The Britannia International Hotel London
163 Marsh Wall, London, United Kingdom
Great, 3.5
1542 Guest reviews
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Location
4
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Value
3.5
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Rooms
3
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Service
3.5
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Cleanliness
3.5
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Sleep quality
3.5
Bernt Halvard S
London
Spouse/partner
May 2013
Easytobook.com traveller
We loved the location of this hotel. Very Close to Canary wharf and short distance to Public transport. Very nice environment for a walk along the Canals. The breakfast was very good and the service was excellent.
Jackie B
London
Group of friends
May 2013
Easytobook.com traveller
I was in a room on the 11th floor... There was no warning you had to go up a spiral staircase to get to your room....this really only posed a problem when I fell from the third step badly spraining my ankle!!Any way the room was a double room, the size was excellent for me and my daughter, however it had a mobile electric heater which started sparking as soon as we plugged it in...unfortunately we were so tired and so cold we just prayed that it would work throughout the night. When reported to reception they were not apologetic or concerned they just advised me maintenance were not in the building and another heater would be provided.... Another heated was provided, this was an even smaller fan heater which we had to keep on all night plus add an additional blanket and duvet.I parked my car for £15 a day.... The first morning I could not get my ticket to work, there is nothing on the machine to get help so my friend went into the hotel the reception staff came out and said the machine was not working and let us out, the same thing the next morning only this time the staff were very rude and directed to another ticket slot.....no apology or courtesy, the attitude was as if I had inconvenienced them.The environment of this hotel was ruined by the staff's apathy and poor customer service I also acknowledged a colleague making a complaint about the shower in his room and they were very dismissive. Although changing the room very dismissive of the inconvenience.The best customer service in this hotel can be found in their onsite restaurant but unfortunately the quality of food does not match.
Alex M
London
Group of friends
March 2013
Easytobook.com traveller
Really happy with my stay at Britannia. Partly because I got a good deal on the price. Although the hotel I suppose is starting to look a little tired, the hotel was warm comfortable and clean. Staff were friendly and efficient. I would definately stay here again should another deal come up when I need it.
Harald E
Hamburg
January 2013
Easytobook.com traveller
Citi, Credit Suisse, Morgan & Stanley..... I felt like an investment banker as well.Very clean location, short way to the Thames Path. Only the shower should have repair. But a cold shower every morning is good for fitness.
Rob B
London
Spouse/partner
December 2012
Easytobook.com traveller
great location, felt expensive, a nice treat, but stuffy room, air con only, no opening window. nice staff, clean. good value..i would stay again, would ask about air con first. great london location.
Jess B
London
November 2012
Easytobook.com traveller
Staff courteous and pleasant and efficient.Meal in pizzeria was excellent.Sadly experience of rooms not so good as our only view was an ugly generator.ALSO THE SINGLE BEDS WERE TINY_SEEMED MORE SUITABLE FOR CHILDREN ALSO IT WAS CONVENIENT FOR THE O2
Anonymous
United Kingdom
Spouse/partner
January 2012
Easytobook.com traveller
Pros: Lovely stay.
Cons: Wish the leisure facilities were open later on sundays!
Cons: Wish the leisure facilities were open later on sundays!
ROCIO CASTILLERO
United Kingdom
Individual traveler
December 2011
Easytobook.com traveller
Pros: The staff at the britannia hotel were very hospitable - particularly in reception
Cons: The website said it had spa facilities but it did not say that the use of these facilities were not included.
Cons: The website said it had spa facilities but it did not say that the use of these facilities were not included.
Terry Goring
United Kingdom
December 2011
Easytobook.com traveller
Pros: Staff pleasant and helpful. very impressive hotel excellent value
Linda Carpenter
United Kingdom
Family with kids
November 2011
Easytobook.com traveller
Pros: The hotel was well located within walking distance of shopping and food. clean, but worn and dated.
Cons: Many hidden charges. you had to pay to swim and pay for a towel when you finished. parking was 21 gbp for 24 hours and we were still charged the full amount, even though we only parked for 15 hours. the hotel itself had peeling paint and scratched furniture. although the room was clean, it was very run-down
Cons: Many hidden charges. you had to pay to swim and pay for a towel when you finished. parking was 21 gbp for 24 hours and we were still charged the full amount, even though we only parked for 15 hours. the hotel itself had peeling paint and scratched furniture. although the room was clean, it was very run-down
Jean-Francois Franklin
Belgium
Family with older children
November 2011
Easytobook.com traveller
Anonymous
United States
Spouse/partner
October 2011
Easytobook.com traveller
Pros: The standard double room was very spacious. we had a nice sitting aread and a flat-screen tv. there was an electric kettle for us to make tea and coffee, and a hairdryer was provided as well. the bathroom was very modern and the water temperature and pressure was great. we had a nice view of the london eye from our room.
Cons: It would have been nice to have a channel guide in the room since we were travelling from abroad and were unfamiliar with the stations.
Cons: It would have been nice to have a channel guide in the room since we were travelling from abroad and were unfamiliar with the stations.
Anonymous
United Kingdom
Individual traveler
June 2011
Easytobook.com traveller
Pros: Nice staff, ideal location for canary wharf workers, pleasant atmosphere
Cons: The buffet dinners can be a bit ropey
Cons: The buffet dinners can be a bit ropey
Anonymous
Australia
Group of friends
January 2011
Easytobook.com traveller
Pros: Delay in check in but then they upgraded us to a deluxe room. helpful staff, 10 min walk to train then 10 min on tube to london centre. was very happy with hotel for price.
Cons: Water wasn't overly warm and i would recommend they put a small fridge in rooms as when you're staying a few days it's nice to buy a bit of food.
Cons: Water wasn't overly warm and i would recommend they put a small fridge in rooms as when you're staying a few days it's nice to buy a bit of food.
Anonymous
United Kingdom
Individual traveler
December 2010
Easytobook.com traveller
Pros: Registering and checking in was easy and quick.
Cons: The room had a slightly damp smell. no sky sports available.
Cons: The room had a slightly damp smell. no sky sports available.
Anonymous
Switzerland
Individual traveler
May 2010
Easytobook.com traveller
Pros: Staff was excellent -- courteous and helpful. seem to have a good training program.
Cons: Fire alarm going off at 5:30 am, but i doubt that was the hotel's fault.
Cons: Fire alarm going off at 5:30 am, but i doubt that was the hotel's fault.
Anonymous
United Kingdom
Individual traveler
March 2010
Easytobook.com traveller
Pros: Helpful staff
Cons: Toilet did not flush; shower did not work; windows could not be opened without getting staff to do it; plug in bath had no chain, so could not pull out plug, tv volume control broken
Cons: Toilet did not flush; shower did not work; windows could not be opened without getting staff to do it; plug in bath had no chain, so could not pull out plug, tv volume control broken
Anonymous
Hungary
Spouse/partner
November 2009
Easytobook.com traveller
Anonymous
United Kingdom
Group of friends
November 2009
Easytobook.com traveller
Richardson
United Kingdom
Family with older children
November 2009
Easytobook.com traveller
In partnership with 
The Britannia International Hotel London
163 Marsh Wall,
London,
Greater London,
E14 9SJ,
United Kingdom
The Britannia International Hotel London
Dine at one of the 2 restaurants of The Britannia International Hotel London. A bar/lounge, alongside a coffee shop/café and an exhibit space, is included in the spaces provided for guests. A sauna, or perhaps a spa tub and a steam room, can make for a relaxing experience. The hotel has options for swimming such as an indoor swimming pool. This hotel offers a luggage storage, a dry cleaning/laundry service, a wedding service and more. A conference space and a business center are part of the business facilities, as is a secretarial service. Here you find 442 rooms to choose from.
A wake-up service and a daily housekeeping service are offered when you stay in one of the rooms of The Britannia International Hotel London. General bathroom facilities to be found in the rooms include a complimentary toiletries set and a shower/bath combination. A coffee/tea maker provides convenience in the rooms.
Room types
Close
1 double bed. 28 square meters (301 square feet). Oak wood furniture. Glass-topped dressing table with triple mirrors and complimentary tea/coffee tray. Television - standard service. 2 easy chairs, small tables, 2 bedside tables and lamps, large mirrored wardrobe with trouser press, and extra pillows and blankets. Bathrooms are tiled in gray and black marble with tub and shower.
Room facilities
- Baby cot
- Climate Control
- Coffee/tea maker
- Complimentary Newspaper
- Complimentary Toiletries
- Daily Housekeeping
- Direct-dial Telephone
- Electronic key card
- Extra Towels/Bedding
- Hairdryer
- Iron and ironing board - upon request
- Opening Window
- Private Bathroom
- Safe
- Shower/Bath Combination
- Standard Television Service
- Trouser press
- Voicemail
- Wake-up calls
Close
1 queen bed or 2 twin beds. 28 square meters. Oak wood furniture. Large glass-topped dressing table with triple mirrors and complimentary tea/coffee tray. Television - standard service. 2 easy chairs, small table, 2 bedside tables and lamps, tall chest of drawers, large mirrored wardrobe with trouser press, and extra pillows and blankets. Bathrooms are tiled in gray and black marble with tub and shower. Guests can either opt for a larger room or a jetted tub.
Room facilities
- Baby cot
- Climate Control
- Coffee/tea maker
- Complimentary Newspaper
- Complimentary Toiletries
- Daily Housekeeping
- Direct-dial Telephone
- Electronic key card
- Extra Towels/Bedding
- Hairdryer
- Iron and ironing board - upon request
- Opening Window
- Private Bathroom
- Safe
- Shower/Bath Combination
- Standard Television Service
- Trouser press
- Voicemail
- Wake-up calls
Close
1 single bed. 11 square meters. Oak wood furniture. Desk. Television - standard service. Coffee/tea maker. Iron/ironing board on request. Hair dryer. Complimentary toiletries. Rollaway beds available.
Room facilities
- Baby cot
- Climate Control
- Coffee/tea maker
- Complimentary Newspaper
- Complimentary Toiletries
- Daily Housekeeping
- Direct-dial Telephone
- Electronic key card
- Extra Towels/Bedding
- Hairdryer
- Iron and ironing board - upon request
- Opening Window
- Private Bathroom
- Safe
- Shower/Bath Combination
- Standard Television Service
- Trouser press
- Voicemail
- Wake-up calls
Close
2 twin beds. Television - standard service. Direct-dial phone. Voice mail. Coffee/tea maker. Shower/tub combinations. Hair dryer. Complimentary toiletries. Trouser press. Climate control. Smoking rooms.
Room facilities
- Baby cot
- Climate Control
- Coffee/tea maker
- Complimentary Newspaper
- Complimentary Toiletries
- Daily Housekeeping
- Direct-dial Telephone
- Electronic key card
- Extra Towels/Bedding
- Hairdryer
- Iron and ironing board - upon request
- Opening Window
- Private Bathroom
- Safe
- Shower/Bath Combination
- Standard Television Service
- Trouser press
- Voicemail
- Wake-up calls
Hotel policies & services
| Check-in: | From 14:00 Check-out: Until 11:00 |
| Internet: | Wired Internet, Wireless high-speed Internet access (complimentary) |
| Parking: | Guarded parking, Paid parking, Paid Parking (limited) |
| Rooms: | 442 |
| Services: |
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| Swimming Facilities: |
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| Food & beverage: | Jenny's - This large, bright restaurant is decorated in white and pale green, with large windows looking over the Old Jamaican Sugar Docks. With seating for up to 200 diners, this is a self-service restaurant offering a carvery, cold meats and fish, a selection of vegetables and salads, fresh fruit, and several desserts. The Pizzeria - Tiled floors and street access give extra light and an informal atmosphere to this low-key restaurant. Pizza and pasta are on offer along with sandwiches and snacks. The Hotel Bar - Just off the reception area, this bar has a large split-level seating area with cherrywood and oak tables, tub chairs, and leather sofas alongside black and brass figurine lamps and a carved oak bar behind a black ironwork gate. Guests can relax in the intimacy of the upper carpeted level or on wooden floored lower level with large windows looking out across the quay. |
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