Dylan Paddington Londen  

Voors: Vriendelijk personeel
Tegens: Erg gehorig

Voors: Nette kamer
Tegens: Kleine kamer; personeel was absoluut niet vriendelijk

Voors: Dichtbij paddington station, iedere dag schone handdoeken en bedden opgemaakt. de schoonmaakster is erg vriendelijk.
Tegens: Midden in de nacht klapte de stroom er uit en moesten we naar een andere kamer verhuizen. de volgende dag weer terug in onze eigen kamer waar pas na 19.00 uur de electriciteit gemaakt werd, m.a.w. geen douche, toilet etc. bijna alles is kapot, hangt scheef, valt uit elkaar. een stoel om op te zitten, heel erg mini badkamertje met geen wastafel maar een fonteintje en wanden die zo dun zijn dat je letterlijk alles kunt horen van boven je, beneden je en opzij. dit hotel is beslist geen ster waard.

Voors: Prima voor die prijs
Tegens: Wel heel functioneel en efficient ingericht (lees weinig ruimte)

Cons: Shower in my room wasting and in the corner so that the ceiling restricted the height to under 6'. i had to stoop to use it. really substandard.

Pros: Great location.
Cons: The room was much smaller than shown in the photos, and although perfectly clean, it had a run-down, tired quality (cigarette burn in quilt cover, walls needing paint, etc.). also, the kitchenette was not brilliantly equipped - one dinner knife, no cutting board, no cutting knife (other than bread knife). the room satisfied our basic needs, but was not the kind of place one wanted to rush home to.

Pros: Very nice cleening-lady :)
Cons: No signs outside for the hotel, very strange? no reception? you have to walk up 1 floor to find someone in an office to talk to! did not feel "welcoming".

Pros: The staff in the office did their best to help us but had no real power- we arrived later than the check in as we had not realised the difference in time when calculating our arrival and i had forgotten this clause- however the clerk on duty did his best for us- as there were other reservations that were not right too. rooms were serviced daily.
Cons: When when arrived our reservation was not in the system- we were eventually however given a very cramped double room for the night and were moved to a "triple" the next day. were told we would not have to pay for the room that night but we were charged anyway. the "triple" was a double with a camp bed as a third bed for which we paid an extra 35 pounds a night. my son is big for his age (14) and the bed was not comfortable . the room was small and cramped (there were four of us- our daughter is 5 years old) as was the shower. furnishings looked ok but were poor quality and needed attention (rickety table- chest of drawers falling to pieces). the mananagement would do nothing to reduce the price of the room and said all their triple rooms were like this. we were not happy but our card was charged before we talked to the managemnet (julia) and she was most unaccomodating and in fact said it was our fault for arriving 30 min late for check in and that the prices were this high because of wimbledon. very poor service do not reccomend this hotel especially for families.they advertise apartments but i would not rate ther room we had as a triple apartment. (last time i booked a similar place we had a separate bedroom and living area for the same price).

Cons: The hotel staff did ask for 10 £ to look after our luggage, if we leave it for more than 2 hours.

Cons: Do not stay in in room 31: mold in the shower (disgusting!), shower cabin does not close properly so floor gets all flooded therefore tiles are loose. shower so low a grown man cant stand up in it ... the most rediculous thing though is a bathroom without any hooks to hang your towels on. clogged bathroom sink, crack in the window.
manager on duty (who did not let us in when we rang doorbell on arrival, other guest leaving did) told us no other rooms available. other manager all of a sudden let us choose from 2 different rooms.
terrible rooms cramped with random furniture, bed next to the wall. kitchenette ok, but rooms just too small for it. rather have a bedside table on each side of the bed with a lamp so you do not have to turn off the light and find your way around in the dark. there is only one key to the room available, for two people maybe not coming home at the same time etc etc etc.

we stayed there before the big refurbishment a couple of years ago three or four times and we remembered the place as a nice small b+b like hotel with a friendly athmosphere. when we came back this time is was a huge disappointment, to say the least! actually you do not expect standards to go down but rather improve after refurbishments, don't you?

making you pay at ckeck in plus charging a deposit is very unusual and very rude and does not make one feel a welcomed guest at all but more like a criminal who plans to bail anyway.
we guess this procedure guarantees you that people do not check out again immediately after having seen their room. we definitely would have done so had it been possible.

i highly recommend you go from 3 stars down to 2!!!