Hotel Viennese Roma

Pro: Noi abbiamo prenotato per l' hotel viennese ma una volta arrivati siamo stati accompagnati a l'hotel magic a pochi passi dal viennese .ci siamo trovati benissimo ottima posizione personale cortese e attento , ottima la pulizia delle camere!

Pro: Buono

Pros: The location is superb,just in front of termini station, the room is clean, the bed is big, the facilities excellent, there is laptop with free wifi in the room, the dvd movies free of charge in the room. superb!

Pros: The location is very near to termini station. near supermarket, restaurant etc. the location is perfect. only that the plus point.
Cons: I really do not recommend this hotel to anybody. i did not know that this hotel had several branches, and my luggages were brought to other viennese hotel and the location was altogether with other hotels in the same building. there's no information about this. my sad story when stayed at this hotel was as followed (as i don't want other guest to have the same experience) :

when i came to viennese hotel on 1 sept to deposit my luggages,(cause i want to go to padre pio in rotondo, i will check in on 2 sept) the hotel staff said that i couldn't deposit luggages if i wasn't registered as the guest's hotel.
so, i booked 1 room cost 40 euro for 1 night, so the luggages could be deposit there. also, check in at this hotel stated at 7.00 am, that was why i chose this hotel, cause i would be back on 2 sept at 6.30 am from rotondo. i thought i could take a bath first before i went to vatican museum in the morning, (i took euro star train to rotondo and came back on 2 sept morning). but, all lies!!!
i had already told the hotel staff that we would be back tomorrow at 6.30 am, and take a bath at the 40 euro room, if our 2 booked rooms hadn't ready yet.
to our surprised, when i and 3 friends came to viennese hotel at 2 sept at 6.30 am, the hotel's door was locked!! we couldn't get inside! this is my first experience when stayed at international hotels worldwide, that the hotel was not open 24 hours! i only could talk by pushing the button in front of the hotel's door to a nightguard who didn't know anything. he said our luggages were delivered to another hotel and he didn't have any keys. the hotel staff would only present at 09.00 am!!! why the hotel lied that check in at 7.00 am if the staff came at 9.00 am???
so, 4 of us really felt disappointed. cannot take a bath, cannot change any clothes, cannot brush our teeth. what's the purpose we paid 40 euro for the room if we couldn't use it? better we deposit at termini station instead!!
actually we wanted to cancel our 2 rooms (single & triple rooms) and change to other hotels nearby. but other hotels were fully booked, so we could't change.
please do not stay at this hotel. the lift was old, everything was unpleasant. i really do not recommend this hotel to anybody.

Pros: Hotel staff were very friendly
Cons: The air conditioner was not functioning very well. thus making the stay in rome hot for us

Pros: Convenient location and able to get five in a room
Cons: Tea only available after lunch

Pros: It was a room!!
Cons: The room was pokey, small and no natural light. the hotel advertised that it's rooms were sound proof. the room we stayed in was everything but. you could hear the people in the other rooms fighting and everytime someone flushed a toilet or turned on water you could hear it. on a scale of 1-10 i couldn't give the room anymore than 1 or 2. it certainly wasn't what the site let us to beleive it was. the only positive was that it was accross the road from the termini station. but if you do stay here don't follow the directions on the website on how to find the hotel, just exit the station by the main exit and keep right go across the rod and the hotel will be justdown the street on your right.

Pros: Location is good close to roma termini.its worth to stay here.

Pros: Very good location and very kind staff

Pros: I didn't have any positive experiences at this hotel
Cons: Everything was negative with this hotel. i'm a very experienced in hotel service and know the rukes very well, so i can judge))). first of all, when i came to the hotel i was told that there is no place at this hotel and i had to spend the night at the other hotel. with all my belonungs i went there and was promised to have a place at viennese the next day. the other hotel was not as good, but they took the same price and there was nobody at the whole hotel who spoke english at all. the next morning i had to find the third hotel to put my things until the evening ( which was not an easy task because noone properly explained where to go and how to find it). finally i lost 30 minutes of presious roman time to find the other hotel and put my things. when i returned absolutely exhausted and tired after a full day of working i found out that my things were put to the other bag ( it means they have checked all my stuff!!!!!! ). but the worthiest thing was after - they told me that i will not sleep here and put me to the fourth ugly hotel. at site it is mentioned that they have computers and internet in each room! don't believe everything - they really had a computer without internet connection!!!!!!!!!!!!!! and i didn't get even a single receipt for paying the bills - all the money went to the pocket with 2 month in advance reservation! you would ask why did i still stayed there and my answer is because they have taken money out of a card while booking without any permission and i was afraid not to get them back.
so, i wouldn't recommend you to deal with this hotel at all ( in case if you don't like problems)

Pros: The reception staff were very pleasant and helpful.
Cons: I am extremely disappointed because i left some clothes in the hotel and informed them within an hour of leaving. i telephoned and was asked to e.mail which i did. i e.mailed 3 times and also faxed 3 times. i have offered to pay the expenses to return them to me and as yet almost 2 weeks later i have had no reply. the clothes i have left there are expensive or i would not have bothered. i am sure a simple reply would not have been too difficult.