Hotel Bolivar Roma

All'arrivo a tarda ora, in hotel, non vi era la camera come da prenotazione; per un'emergenza relativa a due famiglie che erano state ricoverate per un'intossicazione alimentare e che non avevano lasciato libere le camere nei tempi previsti. mi è stato offerto di transitare presso un altro hotel della catena (h.borromeo) ed eventualmente scegliere dove fermarmi x la permanenza. il trasferimento in taxi con i bagagli ho dovuto effettuarlo e pagarlo a mie spese, anche se il problema "tecnico" era loro. grazie!

Very very expensive comparing to the old and small and very very poor facilities , what is your definition of 4 star hotel? anyway i never cancelled the hotel but they cancelled my reservation and charged the credit card which i did not want to pay with it and when i arrived they send me to another hotel down the street. next point about your site is if the cancellation policy is 48 hours or 72 hours before arrival why the hell you do not mention it at the point of payment? because when i reserved it and i found out that it is very expensive and 5 minutes later i called the hotel they said they will charge 360 euros for the first night and that was the reason i did not cancel the damn hotel and i told them that i am comming but they had already chrged my account and rented the rooms to someone else so when we arrived late at night they send us to another hotel down the street . i really liked the easy use of your site but this way you destroy the trust of me . another point is that before i reserve the bolivar hotel from your site i had reserved another hotel and when i was finished they called me from rome and told me that the hotel is already full and when i called your agent in london at the beginning she did not beleive me and she said she will call the hotel and that is the hotel that should give my money back so this way of treating the customer also is damaging . about the bolivar hotel when i reserved it and i found out that i made mistake your agent told me that is up to hotel to accept the cancelatiaon and when i called the hotel he told me no that is up to you and he was complaining that why you sais so and he did not accept to cancel it and made me to go to that hotel and that was the way they treated us . i appriciate you for asking these questions but honestly i doubt i will ever again work with you or suggest you to any of my many freinds. best regards

Just a little bit tight for space, with four of us sharing.

Hot water not always available.

Not all rooms have been re-furbished, i would suggest you book a superior de-luxe, they are still fairly small but very nice rooms.

Internet signal was extremely weak in the room and most times i had to go to the lobby to connect. breakfast was not good - poor quality. no room service. no view.