Reservations Agent

This role is based in Amsterdam, Netherlands

We are looking for a full-time Reservations Agent, which is preferably also available for evening and weekend shifts. As a Reservations Agent you are responsible for the handling of reservations requests. You are an intermediary between our customers and the hotels.

Responsibilities

• Handling of reservations requests
• Answer e-mails of customers and hotel suppliers
• Answer telephone calls of customers and hotel suppliers
• Assist customers and hotel suppliers via our online live person chat
• Take care of hotel website and amendments of availability, rates and special offers
• Take care of good contacts with hotels in order to secure up to date information
• Take care of internal and external contacts
• Settle complaints of customers and hotel suppliers

Requirements

• At least a MBO graduate (MHS is a pre)
• Excellent communication and administration skills
• Good knowledge of the English language and speaks Dutch and either German, French, or Spanish fluently (native speaker, preferably tri-lingual)
• Experience with internet and the hotel industry / reservations
• Excellent computer skills (MS office)
• Very independent, motivated and reliable person
• Living in Amsterdam or surrroundings as evening shifts are required

(Only applicants with valid work permit in The Netherlands will be considered)

Interested?

Please send your application letter and resume in English to:
Corine Hoogmoed