Hotel Caprice ローマ

No real negative experience

Room was too small. no ironing facilites at all. having arrived from australia we needed to be presentable, but we were directed to a laundry some kms away to iron our clothes. an ironing board and iron from reception, or a laundry and ironing room would have been welcome.

Very poor breakfast, small rooms, air con unit had broke so we had a very noisy portbale unit which kept stopping.

Small room, poor value for money

The hotel staff gave our room away as they said there was a security risk on the credit card that i had reserved the rooms in earlier in april. so me and my partner had to spend the entire time there in seperate single rooms. when i got back home and contacted my credit card to complain, they said that it was because the hotel had tried to take money out on the card, which had since been reported stolen. the hotel staff did not inform us of this and put the blame squarely on the credit card company. when this happened they made no attempt to contact me to use an alternative card, they instead just gave our room away. they also added euros 40 to our bill upon leaving for no apparent reason, instead of apologising when we brought this to their attention, they just gave us dirty looks. but, i have to say that was kind of the service we received everywhere in rome.

Air conditioning was hardly cooling and only drying the room. breakfast has little choice for such a pricy hotel and is served at very small tables, which are only cleaned when they are all used up.

Room was too small and too dark even at the price