Intown Luxury House ローマ

The breakfast room is small but if you have breakfast in your room its not such a problem. a lift is provided albeit rather small. send your cases up in it and then walk up to the reception on the first floor.the receptionist will bring your bags up for you if you are on the upper floors.

The breakfast is a little sparce and the room very small.

We were allegedly given an upgraded room which turned out to be room 101 notorious on other sites as the room beside the kitchen and breakfast room. no sleep after 6.30. we were not able to move rooms for two nights then we were offered the standard double that we had booked room 401, which was very small with hardly room to walk around the bed, noisey inefficient ac, poor flow to the shower, no carpet, no view, not soundproof. altogether not good value at all, not sure which was worse, the nice big room with noise or the 'cupboard room'. the staff were very unsympathetic to our grievances and more or less told us we should be grateful for the upgrade. despite the fact they clearly did not have the correct rooms available when they accepted the booking. we were originally offered a discount to stay in room 101, this was withdrawn when room 401 mysteriously became available. also some cosmetics were either removed or accidently disposed of from the room, when we asked if they could search the rubbish as this cream is only available in the us and had been purchased earlier this year, we were told that the maid was nothing short of a saint and would categorically not have removed any items. we explained we thought it would have been a mistake, but the missing item was rather expensive to just lose it. once again nothing was offered in compensation just vacant looks and shrugging of the shoulders. i would not recommend this hotel on my experiences, however, our friends were upgraded to a junior suite and how nothing to complain about except perhaps the lack of a shower. they paid exactly the same rate as us, which the hotel thought was entirely fair! i leave you to draw your own conclusions.

We experienced no negatives during our stay. thanks to all

Having booked a twin room for myself and my mother, on arrival we placed in a double room that was supposed to be an upgrade. the room given was number 11, directly beside the breakfast room and kitchen area which meant we were subject to the din of the hotel guests eating breakfast from 0730hrs. the hotel is very small. the breakfast room is tiny and there is no restaurant or bar. the hotel justifies it's 5 stars by providing a brochure to a health spa several streets away which makes thoughts of pampering inconvenient. the hotel is really just a stylish bed and breakfast. my mother was disappointed that there were no tea and coffee making facilities in the room.

Rooms a bit stuffy. breakfast room cramped if being used by anyone else