The Retreat Apartments ローマ

However the info on the site said that the appartment we booked had air-con. but it didn't.

The facilities were not quite as described - ie no washing machine or air con

The only problem was there is no air conditioning & the apartment became very unbearable especially during the night.

Shower needs some help. main bed needs to be replaced

The staff had forgotten i was arriving and i stood in the street trying to locate the apartment for about 2 hours since they did not answer their cell phone. then once the guy finally got there i had to wait an hour for him to change the sheet and to clean up the apartment. i had been told i could charge to my credit card but when he finally got to the apartment he said i had to pay cash which was quite alot of money and then he did not enven know how much they had quoted me. since i had the email confirmation he said i could go to the atm to ge the money. there was not emough hot water even though we did everything they told us to to get the hot water - there were only three of us. we got back to the apartment one day nad the staff person was there unloading a roll away bed. it was also very loud from street noises at night until early morning. overall it was an unpleasant stay due to the arrival problems and feeling like they were not prepared for us to be there.hacing to stand in the street for all that time and not really knowing where the apartment was ad having no one to talk to about it was not a good feeling. we finally went into the hotel located on that street - hotel central and go them to help us to call. one of the mern that worked at a store on the street finally used his cell phone to call and he finally got someone to answer the phone and told them we were waiting for help. 30 minutes after his call someone showed up to show us where to go.

Nothing negative. it was not a 5-star experience, but in many ways friendlier and great value for the money.