Grand Hotel Amrâth Amsterdam

I do not have/use a creditcard and the pinn did not function, so for me it was not possible to give insurance of credit. it had tot happen on my husbands creditcard, no problem, but inconvenient.

Non-smoking. you had to smoke outside on the stairs.

We had such a great time that anything negative was bypassed.

Our room was in the basement and was a little dark. if the view matters would suggest requesting a room not in the basement. however it did mean that we were near the spa!!

Appalling service. there seems to be a problem managing the housekeeping and the general running of the hotel. i arrived at 11pm last sunday and spent half an hour waiting for my credit card to be authorised. i have used this card many times at the amrath. the hotel's system seems unable to use my card. i was passed from one person to another and eventually the person read out the wrong card details to mastercard and it was declined. i had to telephone my credit card company who said there was nothing wrong with my card and that the payment was declined because the hotel staff had read out the wrong the number! eventually the payment was put through. when i finally got to my room (around 11.45pm) i found that it had not been prepared and was still dirty from the previous guest. i had to walk back to reception and then i was told to follow the receptionist who took me to another room which also was not prepared! i was told to wait outside the bar for another 10 minutes while he tried to find a room. i reserved a superior deluxe double and was eventually given a standard twin at around midnight. the television did not work in this room. the next morning i complained and fortunately the lady on the desk was much better than the two incompetent men who dealt with me the previous evening and upgraded me to a junior suite. however when i went to get into this room the next evening, the door card did not work so i had to go back down to reception and get it sorted out. i have had similar experiences at the amrath where my room has not been made up. no one seems capable of managing the allocation/cleaning of rooms. i will not be staying there again.

The only drawback was its location, whilst it is near central station. it was a 15/20 minute walk to anything - fine on your way out but we found ourselves getting a taxis back each afternoon and then again at night. also breakfast too expensive.

Only that it was a little far out of the centre when the weather was wet. a nice walk if the weather was fine.

Only 2 sachets of milk left each day to go with the very excellent coffee machine