Wingate by Wyndham Houston Bush Intercontinental Airport IAH

We were very pleased with the online reviews of this hotel, and found the price to be a great value. Unfortunately we didnt stay at this hotel after all. If you are traveling on business, or with a small family with 1 to 2 children it would be perfect. We had a problem that this hotel couldnt resolve, and EasytoBook did a great job getting us a prompt refund.I have a famiy of 6 so we needed adjoining rooms (two rooms with a door in-between). We called the hotel prior to booking and got a confirmation that they had adjoining rooms and that it wouldnt be an issue to set us up as long as we called in advance and put it into the booking comments. We went ahead with the booking and prepaid 2 rooms for 3 nights. We called the morning before our departure to confirm our adjoining rooms were available, and got the OK from the fron desk. When we checked in that evening we came to find that this hotel did NOT have adjoining rooms and they tried to book us several rooms apart. My wife and I didnt want our children in a room alone so the front desk did the best they could. After about 20 minutes of the front desk doing what they could they told me everything was fixed and we would be on the third floor. When we went into the room we found that these were NOT adjoining rooms, so we needed a refund. Since it was early evening we had a really hard time finding other accomidations. After an hour we found another hotel in a neighboring city that could accomidate us. My situation is a little out of the ordinary so I dont want to make a negative statement about this hotel. I am sure that it would have been a great hotel if I had only 1 or 2 kids instead of 4. We are greatful that the Hotel gave us a full refund and EasyToBook processed the refund in a few days. Everything worked out in the end except we had to drive an hour into and back out of the city everyday for our vacation plans. The only caution I would bring up is that EasytoBook is based out of Europe so they operate on a totally seperate time zone. You have to call them either really late at night, or super early in the morning. Once we got someone on the phone they were very helpful.